HP 670C manual Cards do not advance into the printer

SECTION FOUR

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Symptom Solution

Printer advances multiple sheets of paper.

The paper is stuck together. Remove the paper, separate stuck paper, and reload it.

Too much paper is in the IN tray at one time. Remove a few sheets of paper.

Different paper types, sizes, or weights are loaded in the IN tray at the same time. Remove the stack and reload paper of only one type and size.

Printer ejects piece after piece of paper, printing only a single character on each piece.

The printer failed or the computer-to-printer connection failed. Turn off the printer, disconnect the printer cable from the back of the printer, and turn the printer on again. Print a self-test as described on page 14. If the self-test doesn’t print, the printer failed: see Contacting Customer Support on page 61. If the printer is not the problem, cancel all print jobs at the computer, reconnect the printer cable, and resend the file to the printer. If the printout is still garbled, the problem may be with the printer cable, the cable connections, the computer port, or the selected printer driver. Try another printer cable. If the printer cable is not the problem, see Contacting Customer Support on page 61.

Envelopes do not advance into the printer from the IN tray or the single envelope slot.

The envelopes are improperly loaded. See Section 2 for the correct envelope loading procedure.

The envelopes in the IN tray are bent or damaged, or too many or too few envelopes are loaded in the IN tray.

Cards do not advance into the printer.

The cards are incorrectly loaded in the IN tray. See Section 2 for the correct card loading procedure.

An unsupported type of card is loaded in the IN tray.

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