IF YOU HAVE A PRINTING PROBLEM
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If Nothing Prints
When the printer is in the 
light is lit and the resume 
light is off. When the computer is sending a file to the printer, and when the printer is printing a file, the power 
light blinks and the resume 
light is off. When the printer needs attention or when a printer error occurs, either the resume 
light blinks or both lights blink alternately.
If both print cartridge cradles contain properly installed print cartridges, and if paper, envelopes, cards, Avery paper labels, or transparencies are loaded in the printer, and if the printer does not print, observe the state of the printer’s power 
and resume 
lights, and then find the symptom in the following table that best matches the observed condition of your printer.
For each listed symptom, more than one solution is usually possible. The first solution given is the most probable corrective action for the symptom. However, if that solution does not solve the problem, perform the other solutions in the order they appear until the problem is solved.
Symptom | Solution |
|
|
Both lights on the front of the printer are off, and nothing prints.
The printer is not turned on or is improperly connected to the power source. Make sure the power module plug is firmly inserted in the printer’s power socket and the other end of the cord is plugged into an outlet. Make sure any attached power strip is turned on and plugged into an outlet. If possible, try using a different power outlet. Then turn on the printer by pressing the power 
button.
The printer is in an undefined state. If open, close the top cover on the printer. Cycle the power to the printer by pressing the power 
button. You may need to press the power 
button a second time.
The printer failed or the
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