SECTION FOUR

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Symptom

Solution

 

 

Printed colors

The print settings are inappropriate. See your software program’s manual for

don’t match

the correct print settings.

screen colors.

The color print cartridge has run out of one or more inks. Install a new color

 

 

print cartridge.

 

The paper is inappropriate. Try another type of paper. For high-quality color

 

printing results, use HP Premium Glossy Paper.

 

 

Colors appear

One of the print cartridges is clogged. Print a self-test as described on

washed out.

page 14.

 

You can control the amount of ink on the page by changing the Print Quality

 

(on the Setup tab of the HP print settings box). If the printing appears faded

 

or the colors are dull, click Normal or Best. If the colors bleed into one

 

another or the ink smears on the sheet, click Normal or EconoFast. You may

 

have run out of ink. Replace the cartridges.

 

The paper is inappropriate. Try another type of paper. See Section 5. For

 

high-quality color printing results, use HP Premium Glossy Paper.

 

 

Black ink is

The transparency was moved or placed in a protective sleeve while still wet.

mixing with color

Allow 10 to 15 minutes for the ink to dry before moving it

ink along the

The print settings are inappropriate. See your software program’s manual for

print boundaries.

the correct print settings.

 

 

The paper is inappropriate. Try another type of paper.

 

The print cartridges are misaligned. Align the print cartridges as described on

 

page 46.

 

 

Black printing is

One of the print cartridges is running out of ink. Replace the empty print

fading and the

cartridge and align the print cartridges as described on page 46.

colors are

A print cartridge is dirty or clogged. Print a self-test as described on page 14.

missing or hues

 

are changing.

 

Black and white output instead of color.

Color printing is not selected in your software; be sure to select a color printout mode.

Make sure you do not have Print in Grayscale selected in the HP print setting box.

The color settings are inappropriate; adjust them in the software.

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