SECTION FOUR
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Symptom
Solution
The power |
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| Make sure the printer is on, that all connections are firm, and you are using | |||
light is on, but no | the correct cable; the | |||||
page came out | Interface cable is recommended. |
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of the printer. | Make sure the top cover of the printer is closed, and you put paper into the | |||||
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| lower (IN) tray correctly. |
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| The printer may not be in the | |||
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| button on the front of the printer. If the resume | light is blinking, check the | ||
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| error message displayed on your computer screen for additional |
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| instructions. Resend the document. If the document still doesn’t print, cycle | |||
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| the power to the printer off and back on by pressing the power |
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| twice. Then resend the document. |
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| The printer is improperly connected to the computer. Make sure the printer | |||
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| cable is firmly connected to the parallel port of the printer and the computer. | |||
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| Close any screen saver or other software programs that are open and | |||
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| running in the background. Restart Windows, then reinstall the printer | |||
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| software. |
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| Make sure your software is properly set up for the printer. Follow the | |||
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| instructions in your software program’s manual. |
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| Tape is covering the ink nozzles or vent hole of a print cartridge. Remove the | |||
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| print cartridge and remove any pieces of tape. Reinstall the print cartridge. | |||
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| One of the print cartridges is improperly installed in the printer. Make sure | |||
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| each print cartridge snaps into place with the arrow aligned with the dot(s) | |||
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| on the cradle top. Make sure that both print cartridge cradles contain a | |||
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| properly installed print cartridge. |
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| One of the print cartridges is clogged or out of ink. Clean the print cartridges | |||
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| as described on page 47. If this doesn’t fix the problem, install a new print | |||
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| cartridge. |
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Both lights are | The printer failed. Turn off the printer and turn it on again. If the lights stay | |||||
on, and nothing | on, see Contacting Customer Support on page 61. |
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prints. |
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The printer | Make sure both print cartridges are properly installed, that tape is not | |||||
appears to be | covering the ink nozzles, and that the cartridges are not clogged or out of ink. | |||||
printing, but the | Make sure you’ve selected the HP DeskJet 670C Series printer as the default | |||||
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paper is blank | printer. | |
when ejected. | ||
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