HP 670C 49

IF YOU HAVE A PRINTING PROBLEM

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Contacting Customer Support

If you have questions, either general ones regarding how your printer works or speciﬁc ones regarding a problem you’re having, you have several possibilities for getting the answers.

Troubleshooting using the Toolbox

If you have a speciﬁc problem, the quickest way to ﬁnd a solution might be right at your ﬁngertips. Check the online troubleshooting feature, located in the HP Toolbox (see page 52 to ﬁnd out how to get to the Toolbox). If the suggestions in the Toolbox don’t solve your problem, you still have many options, as described next.

Electronic support information

If you have a modem connected to your computer and subscribe to an online service or have direct access to the Internet, you can obtain a wide variety of information about your printer.

User forums

You can get friendly help from knowledgeable users and system operators in the CompuServe and America Online user forums. In the user forums, you can leave your question and check back later for ideas and solutions suggested by other users. You can read through old messages left by other users to see if anyone else has had a problem similar to yours, and has provided the solution online.

Also, both forums keep a list of FAQs (Frequently Asked

Questions) which you can peruse for hints.

CompuServe: Go to the HP Peripherals forum (Go HPPER). To subscribe to CompuServe, in the U.S. call 1-800-848-8199 and ask for representative #51. Candadian residents should consult their phone directory for the nearest CompuServe ofﬁce. (This service is not operated by Hewlett-Packard.)

America Online: Access the HP forum. Click “keyword” on the “Go To” menu, type “HP”, and press the Enter key to bring the HP forum home page directly to your screen.