IF YOU HAVE A PRINTING PROBLEM
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Symptom | Solution |
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The resume 
light is blinking and nothing prints.
The top cover of the printer is open. Close the top cover.
One of the print cartridges is improperly installed in the printer. Open the top cover. Make sure both print cartridges snap into place with the arrows aligned with the dot(s) on the cradle top. Then close the top cover.
The printer is out of paper. Load paper as described in Section 2. Push the paper length adjuster toward the paper until it stops. Make sure the paper
does not bend in the IN tray. Press the resume 
button on the front of the printer.
The paper is improperly loaded. Remove paper and reload it. Push the paper length adjuster toward the paper until it stops. Make sure the paper does not
bend in the IN tray. Press the resume 
button on the front of the printer.
The printer did not receive a form feed command from the software program. Press the resume 
button on the printer to initiate a manual form feed.
If Paper, Envelopes, Cards, Labels, or Transparencies Don’t Pass Through the Printer
Symptom | Solution |
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Paper does not | The paper in the IN tray is not pressed against the paper feeder of the | ||
get picked up | printer. See Section 2 for the correct paper loading procedure. |
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from the IN tray. | The paper path in the printer is blocked. Clear the paper path. |
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Paper does not | You are printing on a transparency or special paper and the automatic dry | ||
advance into the | timer is operating correctly. Wait for the page to drop into the OUT tray. | ||
printer, or paper | Paper is improperly loaded or the OUT tray is improperly installed. See | ||
does not eject | |||
Section 2 for paper and tray loading procedures. |
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from the printer. |
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Different paper types, sizes, or weights are loaded in the IN tray at the same | |||
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| time. Remove the stack and reload one paper type and size. |
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| The printer did not receive a form feed command from the software | ||
| program. When the resume light blinks, press the resume | button on | |
| the printer to initiate a manual form feed. |
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The paper is jammed in the printer. Clear the paper path.
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