IF YOU HAVE A PRINTING PROBLEM

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If Print Quality is Poor

You can often solve print quality problems by using only the print side of the paper, envelopes, cards, or transparencies, or by loading a different media type.

Symptom

Solution

 

 

Print is fuzzy, or lines or dots are missing from the characters in the printout, making the ink coverage inconsistent.

The connection between a print cartridge and the cradle is intermittent. Remove the print cartridge and reinstall it.

You can control the amount of ink on the page by changing the Print Quality (on the Setup tab of the HP print settings box).

You may have run out of ink. Replace the cartridges.

If ink is smearing or is splotchy, you might need to clean the ink cartridges, as described on page 47.

Color and black

The print cartridges need to be aligned, as described in page 46.

printing are

 

mispositioned.

 

 

 

Garbled or

The printer failed or the computer-to-printer connection failed. Turn off the

strange text

printer, disconnect the printer cable from the back of the printer, and turn

characters

the printer on again. Print a self-test as described on page 14. If the self-test

(such as hearts

doesn’t print, the printer failed: see Contacting Customer Support on

page 61. If the printer is not the problem, reconnect the printer cable and

or smiling faces),

resend the file to the printer. If the printout is still garbled, the problem may

or distorted

be with the printer cable, the cable connections, or the computer port. Try

graphic images

another printer cable. If the printer cable is not the problem, see Contacting

appear in

Customer Support on page 61.

printout.

 

 

 

Ink is smearing

Let the ink dry before you handle the printed pages.

or paper is

Make sure the paper type setting matches the type of paper, cards,

wrinkling.

envelopes, or transparency film in the printer.

 

 

Darker intensity settings print more ink; lighter intensity settings print less ink.

 

Reduce the amount of ink printed by manually reducing the intensity setting.

 

The paper is inappropriate. Try another type of paper.

 

The wrong type of labels were used or the labels were loaded incorrectly in

 

the IN tray. The ink does not dry on plastic and clear labels.

 

The print cartridges, cradle, or service station needs cleaning. Perform the

 

cleaning procedures as described beginning on page 48.

 

 

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