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In the event that you have problems with your Print Master, BayTech has a staff of applications engineers on duty to assist you from 7 am to 6 pm (CST or CDT), Monday through Friday.
IMPORTANT: Before you call BayTech Technical Support, please check the Troubleshooting section of this manual (see Appendix C).
When you call BayTech Technical Support, please have the following information available to help the applications engineers answer your questions more efficiently:
1.Identify which Print Master you are using and have the serial number (located on the back of the unit) handy.
2.Identify what computers, printers or other peripherals you have connected to Print Master.
3.Identify any special equipment you are using (for example,
4.Identify what cables you are using, what the lengths of the cables are, and who sold you the cables.
5.Identify any special options you may have ordered with your Print Master.
6.Identify the software packages you are using.
7.If possible, have a
IMPORTANT: Always call BayTech before dismantling your equipment and returning Print Master to BayTech for repair.
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