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HP FESSIONAL M1130, FESSIONAL M1210, FESSIONAL CE841A, M1212NF CE841A#BGJ Replace the pickup roller

Models: FESSIONAL CE841A FESSIONAL M1130 M1212NF CE841A#BGJ FESSIONAL M1210

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Replace the pickup roller

The pickup roller wears out with normal use. Using poor-quality paper can cause the pickup roller to wear out more frequently. If the product regularly does not pick up a sheet of paper, you might need to clean or replace the pickup roller.

1.Lift the scanner assembly, and open the print-cartridge door.

2.Remove the print cartridge.

CAUTION: To prevent damage to the print cartridge, minimize its exposure to direct light. Cover the print cartridge with a sheet of paper.

162 Chapter 11 Manage and maintain the product

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HP FESSIONAL M1130, FESSIONAL M1210, FESSIONAL CE841A, M1212NF CE841A#BGJ manual Replace the pickup roller

Contents

Laserjet Professional M1130/M1210 Page HP LaserJet Professional M1130/M1210 MFP Series Copyright and License Trademark Credits Conventions used in this guide Iv Conventions used in this guide Table of contents Print tasks Connect the productPaper and print media Fax M1210 Series only CopyScan Manage and maintain the product Solve problems Appendix a Supplies and accessories Appendix B Service and supportAppendix C Specifications Appendix D Regulatory information 243 Xii Product basics Product comparison M1130 Series M1210 Series Environmental features Product features Accessibility Archive printingSupplies Self-help M1130 Series Product viewsFront view 10 9 M1210 Series Back view M1210 Series Serial number and model number location Control-panel layout 11 10 Copy Settings button Opens the Copy Settings menu 15 14 13 12 Control panel menus M1210 Series only Delete Delete all Control-panel menusMenu item Sub-menu item Description Phone Book Add/Edit Control-panel menus Config report Auto Log PrintPhone Book report Block Fax list Fax Recv. setup Answer mode Automatic Menu Item Sub-menu item Description Dial PrefixDetect dial tone Fax/Tel All faxes Error correction Menu Item Sub-menu item Description Stamp faxesReceives Clear all Paper path Prints 9Network config. menu Software for Windows Priority for print settings Full software installation Print and scan drivers onlySupported operating systems for Windows Printer driver Change printer-driver settings for Windows Change the default settings for all print jobsChange the product configuration settings Remove software for Windows Supported utilities for Windows HP Toolbox softwareHP Embedded Web Server M1210 Series only Other Windows components and utilities Use the product with Mac Priority for print settings for Macintosh Software for MacSupported operating systems for Macintosh Supported printer drivers for Macintosh Change printer-driver settings for Mac Print jobs SettingsClick the Installable Options menu Mac OS X 10.5 Mac OS X Create and use printing presets with Mac Print with MacResize documents or print on a custom paper size with Mac Print a cover page with Mac Print on both sides manually Print multiple pages on one sheet of paper with MacPrint on both sides duplex with Mac Mac OS X v10.5 and v10.6 Click the Two-sided check box Fax with Mac M1210 Series only Scan with Mac Use page-by-page scanningScan to file Scan to e-mail Connect the product Supported network operating systems Printer sharing disclaimer Connect with USB CD installationHP Smart Install Install the product on a wired network HP Smart Install on a wired networkConnect to a network M1210 Series only Supported network protocols Configure network settings View or change network settingsSet or change the network password Link speeds and duplex settings Enww Paper and print media Media type Understand paper useSpecial paper guidelines Media type Do not Change the paper size and type Mac Change the printer driver to match the paper type and sizeChange the paper size and type Windows Supported paper sizes Size Dimensions Input tray Document feederSize Dimensions Input tray Supported paper types Load paper trays Load the input tray Tray adjustment for short media Enww Load the document feeder M1210 Series only Tray or bin Paper type Specifications Quantity Paper type How to load paperTray and bin capacity Paper orientation for loading trays Change the default paper-size setting M1210 Series Configure traysChange the default paper-size setting M1130 Series Change the default paper-type setting M1130 Series Change the default paper-type setting M1210 Series Enww Print tasks Cancel a print job Get help for any printing option with Windows Print with WindowsOpen the printer driver with Windows Change the number of print copies with Windows Print colored text as black with Windows Create a custom printing quick set Save custom print settings for reuse with WindowsUse a printing quick set Enww Select the print resolution Improve print quality with WindowsSelect a page size Select a paper type Print on preprinted letterhead or forms with Windows On the File menu in the software program, click Print Enww Print the first or last page on different paper with Windows Scale a document to fit page size Enww Manually print on both sides duplex with Windows Add a watermark to a document with WindowsPrint on both sides duplex with Windows Enww Create a booklet with Windows Click the Print on both sides manually check box Print multiple pages per sheet with Windows Select page orientation with Windows Enww Copy Use copy functions One-touch copyMultiple copies Create multiple copies M1130 Series Create multiple copies M1210 Series Copy a multiple-page originalCopy identification cards M1210 Series only Cancel a copy job Cancel a copy job M1130 SeriesCancel a copy job M1210 Series Reduce or enlarge a copy image Reduce or enlarge copies M1210 Series Enww Copy settings Collate a copy jobChange copy quality Collate copies M1210 Series Change the copy quality setting M1130 Series Change the copy quality setting M1210 Series Check the scanner glass for dirt and smudges Adjust the lightness or darkness for copies Adjust the lightness or darkness for copies M1130 Series Adjust the lightness or darkness for copies M1210 Series Copy a two-sided original to a two-sided document Copy on both sides duplexCopy a two-sided original to a one-sided document Copy on both sides duplex Copy Scan Scan by using HP LaserJet Scan Windows Scan by using HP Director MacUse scan functions Scan methods Scan by using other software Scan from a TWAIN-compliant programScan from a WIA-compliant program Readiris Cancel a scan Scan file format Scan settingsScanner resolution and color Color Resolution and color guidelinesSetting Recommended use Scan quality Enww Fax M1210 Series only Fax features Set up fax Install and connect the hardwareConnect fax to a telephone line Connect additional devices Enww Set up fax with a telephone answering machine Set up fax with an extension phone Use the control panel to set the fax time, date, and header Configure fax settingsSetup for stand-alone fax Enww Use the HP Fax Setup Wizard Set fax time, date, and headerUse of common localized letters in fax headers Key number Characters Use phone-book data from other programs Use the phone bookUse the control panel to create and edit the fax phone book Delete phone book Program Description Set fax settings Send fax settingsSet special dialing symbols and options Set the dial-tone detection Set autoredial and the time between redials Set tone-dialing or pulse-dialingSet the redial-on-busy option Set the redial-on-no-answer option Set light/dark and resolution Set the redial-on-communication-error optionSet the default light/dark contrast setting Set resolution settings Receive fax settings Set the default resolution settingCover-page templates Customize a fax cover sheet Set the answer mode Block or unblock fax numbers Type of telephone line Recommended rings-to-answer setting Set the number of rings-to-answer Set distinctive ring Use autoreduction for incoming faxes Set the fax volume Set fax reprint settingsSet the silence-detect mode Set the private receive feature Set the alert volume, phone-line volume, and ring volumeTurn on the private receive feature Set stamp-received faxes Turn off the private receive feature Set fax polling Cancel a fax Use faxFax software Delete faxes from memory Use fax on a VoIP service Use fax on a DSL, PBX, or Isdn system Fax memory is retained when there is a loss of power Fax memorySend a fax Fax from the flatbed scanner Fax from the document feeder Manual dial faxing Send a fax to a group manually ad hoc faxing Manual redial Send a fax from the software Mac OS X 10.4 and later Send a fax from the softwareSend a fax from the software Windows XP or Vista Windows Schedule a fax to be sent later Use access codes, credit cards, or calling cards Send faxes internationally Receive faxes when fax tones are audible on the phone line Print a stored fax when the private receive feature is onReceive a fax Print a fax Receive faxes to a computer Turn off the receive-to-PC setting from the control panelView a new fax when in receive to PC mode Fax error messages Solve fax problemsFax troubleshooting checklist Comm. error Fax delayedAlert and warning messages Send memory full Canceling recv Fax is busyRedial pending Fax memory full Invalid entry Fax recv. errorFax Send error Canceled send Redial-no answer option was turned off No dial toneNo document sent No fax answer No fax detected Print individual fax reports Fax logs and reportsPrint all fax reports Set the fax confirmation report Set the fax error reportSet the fax activity log to print automatically Change error correction and fax speed Set the fax-error-correction mode Problems sending faxes Change the fax speedDocument stops feeding in the middle of faxing Faxes stop during sending Product is receiving faxes but is not sending them Outgoing fax calls continue to be dialed Control panel shows a low-memory error Faxes are transmitting very slowly Product is not answering incoming fax calls Problems receiving faxesProduct cannot receive faxes from an extension telephone Faxes are not printing Faxes are printing on two pages instead of one Faxes are being received very slowly Regulatory information and warranties Enww Manage and maintain the product Description How to print Configuration Print information pagesPreferences button M1130 Series Description How to print Demo Both models HP Toolbox Use the HP Toolbox softwareView HP Toolbox software Status Fax M1210 Series onlyFax tasks Fax phone book Enww Fax send log Fax receive log Shop for Supplies Other Links Features Use the HP Embedded Web Server M1210 Series onlyOpen the HP Embedded Web Server Information tab Settings tab HP Smart Install tabNetworking tab Links Product security features Lock the formatter Economy settings Auto-Off modeChange the Auto-Off delay time Print with EconoMode Windows Vista Manage print cartridges Manage supplies and accessoriesPrint when a cartridge reaches estimated end of life Replacement instructions Redistribute toner Enww Replace the print cartridge Enww Enww Replace the pickup roller Enww Enww Enww Replace the separation pad Enww Clean the product Clean the pickup roller Clean the product Enww Enww Clean the separation pad Enww Enww Clean the paper path Mac OS X 10.5 Clean the print-cartridge area Enww Enww Clean the exterior Clean the scanner glass strip and platen Enww Product updates Solve problems Solve general problems Troubleshooting checklist Restore the factory-set defaults M1210 Series only Factors that affect product performance Light status Error code State of the product Action Interpret control-panel light patterns M1130 Series only Interpret control-panel light patterns M1130 Series only Error from which it cannot recover Control-panel messages Interpret control-panel messages M1210 Series onlyControl-panel message types Device error Engine comm. ErrorCleaning Mode Load tray TYPE, Size Press OK Settings cleared Manual duplexLoad tray1 Press OK Manual feed SIZE, Type Press OK for available media Memory is low Clear jams Common causes of jams Jam locations Jams can occur at the following locations in the product Clear jams from the document feeder M1210 Series only Clear jams from the output areas Enww Clear jams from the input tray Enww Clear jams from inside the product Change the jam recovery setting Click the Device Settings tab Windows Vista Solve paper-handling problems Problem Cause Solution Print-quality examples Solve image-quality problemsGeneral print-quality issues AaBbCc Service menu Input tray might be too full Copy print-quality problems Solve scan-quality problems Scan-quality problemsPrevent scan-quality problems Repetitive defects ruler 27 mm 29 mm 39 mm 56 mm 75 mm Change print density Manage and configure printer driversOptimize and improve image quality Solve performance problems Solve connectivity problemsSolve direct-connect problems Solve network problems Problem Solution Ping Solve software problems Solve common Windows problemsSolve common Mac problems Mac OS X v10.5 and v10.6 Library/Printers/PPDs Print job was not sent to the product that you wanted You are unable to print from a third-party USB card Software troubleshootingHardware troubleshooting Enww Supplies and accessories Order parts, accessories, and supplies Paper-handling accessoriesPart numbers Print cartridges Service and support Hewlett-Packard limited warranty statement Page End User License Agreement Transfer End User License Agreement Customer self-repair warranty service Customer support Repack the product Service information form WHO is Returning the EQUIPMENT? Specifications Operating Storage Physical specificationsSpecification M1130 Series M1210 Series Regulatory information Power consumption FCC regulationsEnvironmental product stewardship program Protecting the environment Toner consumption Paper usePlastics HP LaserJet print supplies Paper Material restrictions M1130 SeriesMaterial restrictions M1210 Series Non-U.S. returns Enww Declaration of conformity base model Accessories Declaration of conformity fax model Safety statements Laser safetyPower cord instructions Canadian DOC regulations Laser statement for Finland GS statement Germany Enww Additional statements for telecom fax products EU Statement for Telecom OperationNew Zealand Telecom Statements Additional FCC statement for telecom products US Telephone Consumer Protection Act US Industry Canada CS-03 requirements Enww Enww Cables Symbols/NumericsIndex DSL Isdn Msds See also solving WIA TCP/IP Enww Page CE481-90904* *CE481-90904