HP FESSIONAL M1130, FESSIONAL M1210 manual Solve paper-handling problems, Problem Cause Solution

Solve paper-handling problems

The following problems with media cause print-quality deviations, jamming, or damage to the product.

Problem	Cause	Solution
Poor print quality or toner adhesion	The paper is too moist, too rough, too	Try another kind of paper, between 100
	heavy or too smooth, is embossed, or	and 250 Sheffield, with 4% to 6%
	from a faulty paper lot.	moisture content.
Dropouts, jamming, or curl	The paper has been stored incorrectly.	Store paper flat in its moisture-proof
		wrapping.
	The paper has variability from one side	Turn the paper over.
	to the other.
Excessive curl	The paper is too moist, has the wrong	Use long-grain paper.
	grain direction, or is of short-grain
	construction
	The paper varies from side-to-side.	Turn the paper over.
Jamming, damage to product	The paper has cutouts or perforations.	Use paper that is free of cutouts or
		perforations.
Problems with feeding	The paper has ragged edges.	Use high-quality paper that is made for
		laser printers.
	The paper varies from side-to-side.	Turn the paper over.
	The paper is too moist, too rough, too	Try another kind of paper, between 100
	heavy or too smooth, has the wrong grain	and 250 Sheffield, 4% to 6% moisture
	direction, is of short-grain construction,	content.
	or it is embossed, or from a faulty paper
		Use long-grain paper.
	lot.
Print is skewed (crooked).	The media guides might be incorrectly	Remove all media from the input tray,
	adjusted.	straighten the stack, and then load the
		media in the input tray again. Adjust the
		media guides to the width and length of
		the media that you are using and try
		printing again.

More than one sheet feeds at one time.

The product does not pull media from the input tray.

The media tray might be overloaded.	Remove some of the media from the tray.
The media might be wrinkled, folded, or	Verify that the media is not wrinkled,
damaged.	folded, or damaged. Try printing on
	media from a new or different package.
The product might be in manual-feed	At the computer, follow the onscreen
mode.	instructions to deactivate manual-feed
	mode. Or, at the product, open and close
	the print-cartridge door.

The pickup roller might be dirty or damaged.

Contact HP Customer Care. See www.hp.com/support/ljm1130series or www.hp.com/support/ljm1210series or the support flyer that came in the box.

The paper-length adjustment control in the input tray is set at a length that is greater than the media size.

Set the paper-length adjustment control to the correct length.

202 Chapter 12 Solve problems ENWW