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HP FESSIONAL M1210, FESSIONAL M1130, FESSIONAL CE841A manual Copy print-quality problems

Models: FESSIONAL CE841A FESSIONAL M1130 M1212NF CE841A#BGJ FESSIONAL M1210

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Copy print-quality problems

Problem	Cause	Solution

Images are missing or faded.

The print cartridge might be defective or low. Replace the print cartridge.

The original might be of poor quality.	If your original is too light or damaged, the
	copy might not be able to compensate, even
	if you adjust the contrast. If possible, find an
	original document in better condition.

The contrast settings might be set	Use the control-panel to change the contrast
incorrectly.	setting.

The original might have a colored	Colored backgrounds might cause images in
background.	the foreground to blend into the background,
	or the background might appear in a
	different shade. If possible, use an original
	document without a colored background.

Vertical white or faded stripes appear on the copy.

The paper might not meet HP specifications. Use paper that meets HP specifications.

The print cartridge might be defective or low. Replace the print cartridge.

Unwanted lines appear on the copy.

AaBbCc

AaBbCc

AaBbCc

AaBbCc

AaBbCc

The document feeder scanning strip might	Clean the document feeder scanning strip.
be dirty.

The photosensitive drum inside the print	Replace the print cartridge.
cartridge might have been scratched.

Black dots or streaks appear on the copy.

Copies are too light or dark.

Ink, glue, correction fluid, or an unwanted	Clean the document feeder scanning strip.
substance might be on the document feeder.

The power to the product might have	Reprint the job.
fluctuated.

The printer driver or product software	Verify that the quality settings are correct.
settings may be incorrect.	See the product software Help for more
	See the product software Help for more
	information about changing the settings.

Text is unclear.	The printer driver or product software
	settings may be incorrect.

Verify that the quality settings are correct.

Verify that the EconoMode setting is off.

See the product software Help for more information about changing the settings.

ENWW	Solve image-quality problems 207

Image 221

HP FESSIONAL M1210, FESSIONAL M1130, FESSIONAL CE841A, M1212NF CE841A#BGJ manual Copy print-quality problems

Contents

Laserjet Professional M1130/M1210 Page HP LaserJet Professional M1130/M1210 MFP Series Trademark Credits Copyright and LicenseConventions used in this guide Iv Conventions used in this guide Table of contents Print tasks Connect the productPaper and print media Fax M1210 Series only CopyScan Manage and maintain the product Solve problems Appendix B Service and support Appendix a Supplies and accessoriesAppendix C Specifications Appendix D Regulatory information243 Xii Product basics M1130 Series M1210 Series Product comparisonEnvironmental features Product features Archive printing AccessibilitySupplies Self-helpM1130 Series Product viewsFront view M1210 Series 10 9Back view M1210 Series Serial number and model number location 11 10 Control-panel layout15 14 13 12 Copy Settings button Opens the Copy Settings menuControl panel menus M1210 Series only Delete Delete all Control-panel menusMenu item Sub-menu item Description Phone Book Add/Edit Control-panel menus Auto Log Print Config reportPhone Book report Block Fax listMenu Item Sub-menu item Description Dial Prefix Fax Recv. setup Answer mode AutomaticDetect dial tone Fax/TelMenu Item Sub-menu item Description Stamp faxes All faxes Error correctionReceives Clear allPrints Paper path9Network config. menu Software for Windows Full software installation Print and scan drivers only Priority for print settingsSupported operating systems for Windows Printer driverChange the default settings for all print jobs Change printer-driver settings for WindowsChange the product configuration settings Remove software for WindowsHP Toolbox software Supported utilities for WindowsHP Embedded Web Server M1210 Series only Other Windows components and utilitiesUse the product with Mac Software for Mac Priority for print settings for MacintoshSupported operating systems for Macintosh Supported printer drivers for MacintoshPrint jobs Settings Change printer-driver settings for MacClick the Installable Options menu Mac OS X 10.5 Mac OS XPrint with Mac Create and use printing presets with MacResize documents or print on a custom paper size with Mac Print a cover page with MacPrint on both sides manually Print multiple pages on one sheet of paper with MacPrint on both sides duplex with Mac Mac OS X v10.5 and v10.6 Click the Two-sided check box Fax with Mac M1210 Series only Use page-by-page scanning Scan with MacScan to file Scan to e-mailConnect the product Printer sharing disclaimer Supported network operating systemsConnect with USB CD installationHP Smart Install HP Smart Install on a wired network Install the product on a wired networkConnect to a network M1210 Series only Supported network protocolsView or change network settings Configure network settingsSet or change the network password Link speeds and duplex settingsEnww Paper and print media Media type Understand paper useSpecial paper guidelines Media type Do not Change the paper size and type Mac Change the printer driver to match the paper type and sizeChange the paper size and type Windows Supported paper sizes Size Dimensions Input tray Document feederSize Dimensions Input tray Supported paper types Load the input tray Load paper traysTray adjustment for short media Enww Load the document feeder M1210 Series only Paper type How to load paper Tray or bin Paper type Specifications QuantityTray and bin capacity Paper orientation for loading traysChange the default paper-size setting M1210 Series Configure traysChange the default paper-size setting M1130 Series Change the default paper-type setting M1210 Series Change the default paper-type setting M1130 SeriesEnww Print tasks Cancel a print job Get help for any printing option with Windows Print with WindowsOpen the printer driver with Windows Print colored text as black with Windows Change the number of print copies with WindowsCreate a custom printing quick set Save custom print settings for reuse with WindowsUse a printing quick set Enww Improve print quality with Windows Select the print resolutionSelect a page size Select a paper typePrint on preprinted letterhead or forms with Windows On the File menu in the software program, click Print Enww Print the first or last page on different paper with Windows Scale a document to fit page size Enww Manually print on both sides duplex with Windows Add a watermark to a document with WindowsPrint on both sides duplex with Windows Enww Create a booklet with Windows Click the Print on both sides manually check box Print multiple pages per sheet with Windows Select page orientation with Windows Enww Copy One-touch copy Use copy functionsMultiple copies Create multiple copies M1130 SeriesCreate multiple copies M1210 Series Copy a multiple-page originalCopy identification cards M1210 Series only Cancel a copy job M1130 Series Cancel a copy jobCancel a copy job M1210 Series Reduce or enlarge a copy imageReduce or enlarge copies M1210 Series Enww Collate a copy job Copy settingsChange copy quality Collate copies M1210 SeriesChange the copy quality setting M1130 Series Check the scanner glass for dirt and smudges Change the copy quality setting M1210 SeriesAdjust the lightness or darkness for copies M1130 Series Adjust the lightness or darkness for copiesAdjust the lightness or darkness for copies M1210 Series Copy a two-sided original to a two-sided document Copy on both sides duplexCopy a two-sided original to a one-sided document Copy on both sides duplex Copy Scan Scan by using HP Director Mac Scan by using HP LaserJet Scan WindowsUse scan functions Scan methodsScan from a TWAIN-compliant program Scan by using other softwareScan from a WIA-compliant program ReadirisCancel a scan Scan file format Scan settingsScanner resolution and color Color Resolution and color guidelinesSetting Recommended use Scan quality Enww Fax M1210 Series only Fax features Install and connect the hardware Set up faxConnect fax to a telephone line Connect additional devicesEnww Set up fax with an extension phone Set up fax with a telephone answering machineUse the control panel to set the fax time, date, and header Configure fax settingsSetup for stand-alone fax Enww Set fax time, date, and header Use the HP Fax Setup WizardUse of common localized letters in fax headers Key number CharactersUse phone-book data from other programs Use the phone bookUse the control panel to create and edit the fax phone book Program Description Delete phone bookSend fax settings Set fax settingsSet special dialing symbols and options Set the dial-tone detectionSet tone-dialing or pulse-dialing Set autoredial and the time between redialsSet the redial-on-busy option Set the redial-on-no-answer optionSet the redial-on-communication-error option Set light/dark and resolutionSet the default light/dark contrast setting Set resolution settingsSet the default resolution setting Receive fax settingsCover-page templates Customize a fax cover sheetBlock or unblock fax numbers Set the answer modeSet the number of rings-to-answer Type of telephone line Recommended rings-to-answer settingUse autoreduction for incoming faxes Set distinctive ringSet the fax volume Set fax reprint settingsSet the silence-detect mode Set the alert volume, phone-line volume, and ring volume Set the private receive featureTurn on the private receive feature Set stamp-received faxesSet fax polling Turn off the private receive featureUse fax Cancel a faxFax software Delete faxes from memoryUse fax on a DSL, PBX, or Isdn system Use fax on a VoIP serviceFax memory Fax memory is retained when there is a loss of powerSend a fax Fax from the flatbed scannerManual dial faxing Fax from the document feederManual redial Send a fax to a group manually ad hoc faxingSend a fax from the software Mac OS X 10.4 and later Send a fax from the softwareSend a fax from the software Windows XP or Vista Windows Schedule a fax to be sent later Send faxes internationally Use access codes, credit cards, or calling cardsPrint a stored fax when the private receive feature is on Receive faxes when fax tones are audible on the phone lineReceive a fax Print a faxReceive faxes to a computer Turn off the receive-to-PC setting from the control panelView a new fax when in receive to PC mode Fax error messages Solve fax problemsFax troubleshooting checklist Fax delayed Comm. errorAlert and warning messages Send memory fullFax is busy Canceling recvRedial pending Fax memory fullInvalid entry Fax recv. errorFax Send error No dial tone Canceled send Redial-no answer option was turned offNo document sent No fax answerNo fax detected Print individual fax reports Fax logs and reportsPrint all fax reports Set the fax confirmation report Set the fax error reportSet the fax activity log to print automatically Set the fax-error-correction mode Change error correction and fax speedChange the fax speed Problems sending faxesDocument stops feeding in the middle of faxing Faxes stop during sendingOutgoing fax calls continue to be dialed Product is receiving faxes but is not sending themFaxes are transmitting very slowly Control panel shows a low-memory errorProduct is not answering incoming fax calls Problems receiving faxesProduct cannot receive faxes from an extension telephone Faxes are printing on two pages instead of one Faxes are not printingFaxes are being received very slowly Regulatory information and warranties Enww Manage and maintain the product Print information pages Description How to print ConfigurationPreferences button M1130 SeriesDescription How to print Demo Both models HP Toolbox Use the HP Toolbox softwareView HP Toolbox software Fax M1210 Series only StatusFax tasks Fax phone bookEnww Fax receive log Fax send logOther Links Shop for SuppliesUse the HP Embedded Web Server M1210 Series only FeaturesOpen the HP Embedded Web Server Information tabHP Smart Install tab Settings tabNetworking tab LinksLock the formatter Product security featuresAuto-Off mode Economy settingsChange the Auto-Off delay time Print with EconoModeWindows Vista Manage print cartridges Manage supplies and accessoriesPrint when a cartridge reaches estimated end of life Redistribute toner Replacement instructionsEnww Replace the print cartridge Enww Enww Replace the pickup roller Enww Enww Enww Replace the separation pad Enww Clean the pickup roller Clean the productClean the product Enww Enww Clean the separation pad Enww Enww Clean the paper path Mac OS X 10.5 Clean the print-cartridge area Enww Enww Clean the scanner glass strip and platen Clean the exteriorEnww Product updates Solve problems Troubleshooting checklist Solve general problemsFactors that affect product performance Restore the factory-set defaults M1210 Series onlyInterpret control-panel light patterns M1130 Series only Light status Error code State of the product ActionInterpret control-panel light patterns M1130 Series only Error from which it cannot recover Control-panel messages Interpret control-panel messages M1210 Series onlyControl-panel message types Engine comm. Error Device errorCleaning Mode Load tray TYPE, Size Press OKManual duplex Settings clearedLoad tray1 Press OK Manual feed SIZE, Type Press OK for available media Memory is lowCommon causes of jams Clear jamsJams can occur at the following locations in the product Jam locationsClear jams from the document feeder M1210 Series only Clear jams from the output areas Enww Clear jams from the input tray Enww Clear jams from inside the product Change the jam recovery setting Click the Device Settings tab Windows Vista Problem Cause Solution Solve paper-handling problemsPrint-quality examples Solve image-quality problemsGeneral print-quality issues AaBbCc Service menu Input tray might be too full Copy print-quality problems Solve scan-quality problems Scan-quality problemsPrevent scan-quality problems 27 mm 29 mm 39 mm 56 mm 75 mm Repetitive defects rulerChange print density Manage and configure printer driversOptimize and improve image quality Solve connectivity problems Solve performance problemsSolve direct-connect problems Solve network problemsPing Problem SolutionSolve common Windows problems Solve software problemsSolve common Mac problems Mac OS X v10.5 and v10.6 Library/Printers/PPDsPrint job was not sent to the product that you wanted You are unable to print from a third-party USB card Software troubleshootingHardware troubleshooting Enww Supplies and accessories Paper-handling accessories Order parts, accessories, and suppliesPart numbers Print cartridgesService and support Hewlett-Packard limited warranty statement Page Transfer End User License AgreementEnd User License Agreement Customer support Customer self-repair warranty serviceRepack the product WHO is Returning the EQUIPMENT? Service information formSpecifications Operating Storage Physical specificationsSpecification M1130 Series M1210 Series Regulatory information FCC regulations Power consumptionEnvironmental product stewardship program Protecting the environmentPaper use Toner consumptionPlastics HP LaserJet print suppliesMaterial restrictions M1130 Series PaperMaterial restrictions M1210 Series Non-U.S. returnsEnww Declaration of conformity base model Declaration of conformity fax model AccessoriesLaser safety Safety statementsPower cord instructions Canadian DOC regulationsGS statement Germany Laser statement for FinlandEnww EU Statement for Telecom Operation Additional statements for telecom fax productsNew Zealand Telecom Statements Additional FCC statement for telecom products USIndustry Canada CS-03 requirements Telephone Consumer Protection Act USEnww Enww Cables Symbols/NumericsIndex DSL Isdn Msds See also solving WIA TCP/IP Enww Page CE481-90904* *CE481-90904