HP FESSIONAL M1130, FESSIONAL M1210 manual Print job was not sent to the product that you wanted

Table 12-3Problems in Mac OS X (continued)

The product name does not appear in the product list in the Printer Setup Utility or Print & Fax list.

Cause Solution

The wrong product name is being used.

Print a configuration page to check the product name. Verify that the name on the configuration page matches the product name in the Printer Setup Utility or the Print & Fax list.

The interface cable might be defective or of poor quality. Replace the cable with a high-quality cable.

The printer driver does not automatically set up the selected product in the Printer Setup Utility or the Print & Fax list.

Cause Solution

The product might not be ready.

Make sure that the cables are connected correctly, the product is on, and the Ready light is on.

The product software might not have been installed or was installed incorrectly.

Make sure that the product PPD is in the following hard-drive folder:

●Mac OS X v10.4: Library/Printers/PPDs/Contents/ Resources/<lang>.lproj, where <lang> is the two-letter language code for the language that you are using.

	● Mac OS X v10.5 and v10.6: Library/Printers/PPDs/
	Contents/Resources
	If necessary, reinstall the software. See the getting started guide for
	instructions.
The Postscript Printer Description (PPD) file is corrupt.	Delete the .GZ file from the following hard-drive folder:
	● Mac OS X v10.4: Library/Printers/PPDs/Contents/
	Resources/<lang>.lproj, where <lang> is the two-letter
	language code for the language that you are using.
	● Mac OS X v10.5 and v10.6: Library/Printers/PPDs/
	Contents/Resources
	Reinstall the software. See the getting started guide for instructions.
The interface cable might be defective or of poor quality.	Replace the interface cable with a high-quality cable.
A print job was not sent to the product that you wanted.
Cause	Solution
The print queue might be stopped.	Restart the print queue. Open print monitor and select Start Jobs.
The wrong product name is being used. Another product with the	Print a configuration page to check the product name. Verify that the
same or similar name might have received your print job.	name on the configuration page matches the product name in the
	Printer Setup Utility or Print & Fax list.

214 Chapter 12 Solve problems ENWW