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HP FESSIONAL M1210 You are unable to print from a third-party USB card, Software troubleshooting

Models: FESSIONAL CE841A FESSIONAL M1130 M1212NF CE841A#BGJ FESSIONAL M1210

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Table 12-3Problems in Mac OS X (continued)

You are unable to print from a third-party USB card.

Cause	Solution

This error occurs when the software for USB products is not installed.

When adding a third-party USB card, you might need the Apple USB Adapter Card Support software. The most current version of this software is available from the Apple Web site.

When connected with a USB cable, the product does not appear in the Printer Setup Utility or Print & Fax list after the driver is selected.

Cause	Solution

This problem is caused by either a software or a hardware component.

Software troubleshooting

●Check that your Mac supports USB.

●Verify that your Mac operating system is Mac OS X v10.4 or later.

●Ensure that your Mac has the appropriate USB software from Apple.

Hardware troubleshooting

●Check that the product is turned on.

●Verify that the USB cable is connected correctly.

●Check that you are using the appropriate high-speed USB cable.

●Ensure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the host computer.

●Check to see if more than two non-powered USB hubs are connected in a row on the chain. Disconnect all of the devices from the chain, and then connect the cable directly to the USB port on the host computer.

NOTE: The iMac keyboard is a non-powered USB hub.

ENWW	Solve software problems 215

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HP FESSIONAL M1210 You are unable to print from a third-party USB card, Software troubleshooting, Hardware troubleshooting

Contents

Laserjet Professional M1130/M1210 Page HP LaserJet Professional M1130/M1210 MFP Series Trademark Credits Copyright and License Conventions used in this guide Iv Conventions used in this guide Table of contents Paper and print media Connect the productPrint tasks Scan CopyFax M1210 Series only Manage and maintain the product Solve problems Appendix B Service and support Appendix a Supplies and accessoriesAppendix C Specifications Appendix D Regulatory information 243 Xii Product basics M1130 Series M1210 Series Product comparison Environmental features Product features Archive printing AccessibilitySupplies Self-help Front view Product viewsM1130 Series M1210 Series 10 9 Back view M1210 Series Serial number and model number location 11 10 Control-panel layout 15 14 13 12 Copy Settings button Opens the Copy Settings menu Control panel menus M1210 Series only Menu item Sub-menu item Description Phone Book Add/Edit Control-panel menusDelete Delete all Control-panel menus Auto Log Print Config reportPhone Book report Block Fax list Menu Item Sub-menu item Description Dial Prefix Fax Recv. setup Answer mode AutomaticDetect dial tone Fax/Tel Menu Item Sub-menu item Description Stamp faxes All faxes Error correctionReceives Clear all Prints Paper path 9Network config. menu Software for Windows Full software installation Print and scan drivers only Priority for print settingsSupported operating systems for Windows Printer driver Change the default settings for all print jobs Change printer-driver settings for WindowsChange the product configuration settings Remove software for Windows HP Toolbox software Supported utilities for WindowsHP Embedded Web Server M1210 Series only Other Windows components and utilities Use the product with Mac Software for Mac Priority for print settings for MacintoshSupported operating systems for Macintosh Supported printer drivers for Macintosh Print jobs Settings Change printer-driver settings for MacClick the Installable Options menu Mac OS X 10.5 Mac OS X Print with Mac Create and use printing presets with MacResize documents or print on a custom paper size with Mac Print a cover page with Mac Print on both sides duplex with Mac Print multiple pages on one sheet of paper with MacPrint on both sides manually Mac OS X v10.5 and v10.6 Click the Two-sided check box Fax with Mac M1210 Series only Use page-by-page scanning Scan with MacScan to file Scan to e-mail Connect the product Printer sharing disclaimer Supported network operating systems HP Smart Install CD installationConnect with USB HP Smart Install on a wired network Install the product on a wired networkConnect to a network M1210 Series only Supported network protocols View or change network settings Configure network settingsSet or change the network password Link speeds and duplex settings Enww Paper and print media Special paper guidelines Understand paper useMedia type Media type Do not Change the paper size and type Windows Change the printer driver to match the paper type and sizeChange the paper size and type Mac Size Dimensions Input tray Size Dimensions Input tray Document feederSupported paper sizes Supported paper types Load the input tray Load paper trays Tray adjustment for short media Enww Load the document feeder M1210 Series only Paper type How to load paper Tray or bin Paper type Specifications QuantityTray and bin capacity Paper orientation for loading trays Change the default paper-size setting M1130 Series Configure traysChange the default paper-size setting M1210 Series Change the default paper-type setting M1210 Series Change the default paper-type setting M1130 Series Enww Print tasks Cancel a print job Open the printer driver with Windows Print with WindowsGet help for any printing option with Windows Print colored text as black with Windows Change the number of print copies with Windows Use a printing quick set Save custom print settings for reuse with WindowsCreate a custom printing quick set Enww Improve print quality with Windows Select the print resolutionSelect a page size Select a paper type Print on preprinted letterhead or forms with Windows On the File menu in the software program, click Print Enww Print the first or last page on different paper with Windows Scale a document to fit page size Enww Print on both sides duplex with Windows Add a watermark to a document with WindowsManually print on both sides duplex with Windows Enww Create a booklet with Windows Click the Print on both sides manually check box Print multiple pages per sheet with Windows Select page orientation with Windows Enww Copy One-touch copy Use copy functionsMultiple copies Create multiple copies M1130 Series Copy identification cards M1210 Series only Copy a multiple-page originalCreate multiple copies M1210 Series Cancel a copy job M1130 Series Cancel a copy jobCancel a copy job M1210 Series Reduce or enlarge a copy image Reduce or enlarge copies M1210 Series Enww Collate a copy job Copy settingsChange copy quality Collate copies M1210 Series Change the copy quality setting M1130 Series Check the scanner glass for dirt and smudges Change the copy quality setting M1210 Series Adjust the lightness or darkness for copies M1130 Series Adjust the lightness or darkness for copies Adjust the lightness or darkness for copies M1210 Series Copy a two-sided original to a one-sided document Copy on both sides duplexCopy a two-sided original to a two-sided document Copy on both sides duplex Copy Scan Scan by using HP Director Mac Scan by using HP LaserJet Scan WindowsUse scan functions Scan methods Scan from a TWAIN-compliant program Scan by using other softwareScan from a WIA-compliant program Readiris Cancel a scan Scanner resolution and color Scan settingsScan file format Setting Recommended use Resolution and color guidelinesColor Scan quality Enww Fax M1210 Series only Fax features Install and connect the hardware Set up faxConnect fax to a telephone line Connect additional devices Enww Set up fax with an extension phone Set up fax with a telephone answering machine Setup for stand-alone fax Configure fax settingsUse the control panel to set the fax time, date, and header Enww Set fax time, date, and header Use the HP Fax Setup WizardUse of common localized letters in fax headers Key number Characters Use the control panel to create and edit the fax phone book Use the phone bookUse phone-book data from other programs Program Description Delete phone book Send fax settings Set fax settingsSet special dialing symbols and options Set the dial-tone detection Set tone-dialing or pulse-dialing Set autoredial and the time between redialsSet the redial-on-busy option Set the redial-on-no-answer option Set the redial-on-communication-error option Set light/dark and resolutionSet the default light/dark contrast setting Set resolution settings Set the default resolution setting Receive fax settingsCover-page templates Customize a fax cover sheet Block or unblock fax numbers Set the answer mode Set the number of rings-to-answer Type of telephone line Recommended rings-to-answer setting Use autoreduction for incoming faxes Set distinctive ring Set the silence-detect mode Set fax reprint settingsSet the fax volume Set the alert volume, phone-line volume, and ring volume Set the private receive featureTurn on the private receive feature Set stamp-received faxes Set fax polling Turn off the private receive feature Use fax Cancel a faxFax software Delete faxes from memory Use fax on a DSL, PBX, or Isdn system Use fax on a VoIP service Fax memory Fax memory is retained when there is a loss of powerSend a fax Fax from the flatbed scanner Manual dial faxing Fax from the document feeder Manual redial Send a fax to a group manually ad hoc faxing Send a fax from the software Windows XP or Vista Send a fax from the softwareSend a fax from the software Mac OS X 10.4 and later Windows Schedule a fax to be sent later Send faxes internationally Use access codes, credit cards, or calling cards Print a stored fax when the private receive feature is on Receive faxes when fax tones are audible on the phone lineReceive a fax Print a fax View a new fax when in receive to PC mode Turn off the receive-to-PC setting from the control panelReceive faxes to a computer Fax troubleshooting checklist Solve fax problemsFax error messages Fax delayed Comm. errorAlert and warning messages Send memory full Fax is busy Canceling recvRedial pending Fax memory full Fax Send error Fax recv. errorInvalid entry No dial tone Canceled send Redial-no answer option was turned offNo document sent No fax answer No fax detected Print all fax reports Fax logs and reportsPrint individual fax reports Set the fax activity log to print automatically Set the fax error reportSet the fax confirmation report Set the fax-error-correction mode Change error correction and fax speed Change the fax speed Problems sending faxesDocument stops feeding in the middle of faxing Faxes stop during sending Outgoing fax calls continue to be dialed Product is receiving faxes but is not sending them Faxes are transmitting very slowly Control panel shows a low-memory error Product cannot receive faxes from an extension telephone Problems receiving faxesProduct is not answering incoming fax calls Faxes are printing on two pages instead of one Faxes are not printing Faxes are being received very slowly Regulatory information and warranties Enww Manage and maintain the product Print information pages Description How to print ConfigurationPreferences button M1130 Series Description How to print Demo Both models View HP Toolbox software Use the HP Toolbox softwareHP Toolbox Fax M1210 Series only StatusFax tasks Fax phone book Enww Fax receive log Fax send log Other Links Shop for Supplies Use the HP Embedded Web Server M1210 Series only FeaturesOpen the HP Embedded Web Server Information tab HP Smart Install tab Settings tabNetworking tab Links Lock the formatter Product security features Auto-Off mode Economy settingsChange the Auto-Off delay time Print with EconoMode Windows Vista Print when a cartridge reaches estimated end of life Manage supplies and accessoriesManage print cartridges Redistribute toner Replacement instructions Enww Replace the print cartridge Enww Enww Replace the pickup roller Enww Enww Enww Replace the separation pad Enww Clean the pickup roller Clean the product Clean the product Enww Enww Clean the separation pad Enww Enww Clean the paper path Mac OS X 10.5 Clean the print-cartridge area Enww Enww Clean the scanner glass strip and platen Clean the exterior Enww Product updates Solve problems Troubleshooting checklist Solve general problems Factors that affect product performance Restore the factory-set defaults M1210 Series only Interpret control-panel light patterns M1130 Series only Light status Error code State of the product Action Interpret control-panel light patterns M1130 Series only Error from which it cannot recover Control-panel message types Interpret control-panel messages M1210 Series onlyControl-panel messages Engine comm. Error Device errorCleaning Mode Load tray TYPE, Size Press OK Manual duplex Settings clearedLoad tray1 Press OK Manual feed SIZE, Type Press OK for available media Memory is low Common causes of jams Clear jams Jams can occur at the following locations in the product Jam locations Clear jams from the document feeder M1210 Series only Clear jams from the output areas Enww Clear jams from the input tray Enww Clear jams from inside the product Change the jam recovery setting Click the Device Settings tab Windows Vista Problem Cause Solution Solve paper-handling problems General print-quality issues Solve image-quality problemsPrint-quality examples AaBbCc Service menu Input tray might be too full Copy print-quality problems Prevent scan-quality problems Scan-quality problemsSolve scan-quality problems 27 mm 29 mm 39 mm 56 mm 75 mm Repetitive defects ruler Optimize and improve image quality Manage and configure printer driversChange print density Solve connectivity problems Solve performance problemsSolve direct-connect problems Solve network problems Ping Problem Solution Solve common Windows problems Solve software problemsSolve common Mac problems Mac OS X v10.5 and v10.6 Library/Printers/PPDs Print job was not sent to the product that you wanted Hardware troubleshooting Software troubleshootingYou are unable to print from a third-party USB card Enww Supplies and accessories Paper-handling accessories Order parts, accessories, and suppliesPart numbers Print cartridges Service and support Hewlett-Packard limited warranty statement Page Transfer End User License Agreement End User License Agreement Customer support Customer self-repair warranty service Repack the product WHO is Returning the EQUIPMENT? Service information form Specifications Specification M1130 Series M1210 Series Physical specificationsOperating Storage Regulatory information FCC regulations Power consumptionEnvironmental product stewardship program Protecting the environment Paper use Toner consumptionPlastics HP LaserJet print supplies Material restrictions M1130 Series PaperMaterial restrictions M1210 Series Non-U.S. returns Enww Declaration of conformity base model Declaration of conformity fax model Accessories Laser safety Safety statementsPower cord instructions Canadian DOC regulations GS statement Germany Laser statement for Finland Enww EU Statement for Telecom Operation Additional statements for telecom fax productsNew Zealand Telecom Statements Additional FCC statement for telecom products US Industry Canada CS-03 requirements Telephone Consumer Protection Act US Enww Enww Index Symbols/NumericsCables DSL Isdn Msds See also solving WIA TCP/IP Enww Page CE481-90904* *CE481-90904