HP M1212NF CE841A#BGJ, FESSIONAL M1130 Solve software problems, Solve common Windows problems

Solve software problems

Solve common Windows problems

Error message:

“(Name of the program, for example, Internet Explorer) has encountered a problem and needs to close. We are sorry for the inconvenience”

Cause	Solution
	Close all software programs, restart Windows, and try again.
	If the application referenced is the printer driver, select or install
	a different printer driver. If the product PCL 6 printer driver is
	selected, switch to the PCL 5 or HP postscript level 3 emulation
	printer driver.
	See the Microsoft Windows documentation that came with the
	computer for more information about Windows error
	messages, or go to www.microsoft.com.

Solve common Mac problems

Table 12-3Problems in Mac OS X

The printer driver is not listed in the Printer Setup Utility or the Print & Fax list.

Cause Solution

The product software might not have been installed or was installed incorrectly.

Make sure that the product .GZ file is in the following hard-drive folder:

●Mac OS X v10.4: Library/Printers/PPDs/Contents/ Resources/<lang>.lproj, where <lang> is the two-letter language code for the language that you are using.

●Mac OS X v10.5 and v10.6: Library/Printers/PPDs/ Contents/Resources

	If necessary, reinstall the software. See the getting started guide for
	instructions.
The Postscript Printer Description (PPD) file is corrupt.	Delete the .GZ file from the following hard-drive folder:
	● Mac OS X v10.4: Library/Printers/PPDs/Contents/
	Resources/<lang>.lproj, where <lang> is the two-letter
	language code for the language that you are using.
	● Mac OS X v10.5 and v10.6: Library/Printers/PPDs/
	Contents/Resources
	Reinstall the software. See the getting started guide for instructions.

The product name does not appear in the product list in the Printer Setup Utility or Print & Fax list.

Cause Solution

The product might not be ready.

Make sure that the cables are connected correctly, the product is on, and the Ready light is on.

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