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HP FESSIONAL CE841A, FESSIONAL M1130, FESSIONAL M1210 manual Clear jams, Common causes of jams

Models: FESSIONAL CE841A FESSIONAL M1130 M1212NF CE841A#BGJ FESSIONAL M1210

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Clear jams

When clearing jams, be careful not to tear jammed paper. If a small piece of paper remains in the product, it could cause additional jams.

Common causes of jams

●The input tray is loaded incorrectly or is too full.

NOTE: When you add new media, always remove all of the media from the input tray and straighten the entire stack. This helps prevent multiple feeds and reduces media jams.

●The media does not meet HP specifications.

●The product might need to be cleaned to remove paper dust and other particles from the paper path.

Loose toner might remain in the product after a media jam. This toner clears up after a few sheets print.

CAUTION: If you get any toner on your clothes, wash them in cold water. Hot water will permanently set the toner into the fabric.

192 Chapter 12 Solve problems

ENWW

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HP FESSIONAL CE841A, FESSIONAL M1130, FESSIONAL M1210, M1212NF CE841A#BGJ manual Clear jams, Common causes of jams

Contents

Laserjet Professional M1130/M1210 Page HP LaserJet Professional M1130/M1210 MFP Series Copyright and License Trademark Credits Conventions used in this guide Iv Conventions used in this guide Table of contents Print tasks Connect the productPaper and print media Fax M1210 Series only CopyScan Manage and maintain the product Solve problems Appendix C Specifications Appendix a Supplies and accessoriesAppendix B Service and support Appendix D Regulatory information 243 Xii Product basics Product comparison M1130 Series M1210 Series Environmental features Product features Supplies AccessibilityArchive printing Self-help M1130 Series Product viewsFront view 10 9 M1210 Series Back view M1210 Series Serial number and model number location Control-panel layout 11 10 Copy Settings button Opens the Copy Settings menu 15 14 13 12 Control panel menus M1210 Series only Delete Delete all Control-panel menusMenu item Sub-menu item Description Phone Book Add/Edit Control-panel menus Phone Book report Config reportAuto Log Print Block Fax list Detect dial tone Fax Recv. setup Answer mode AutomaticMenu Item Sub-menu item Description Dial Prefix Fax/Tel Receives All faxes Error correctionMenu Item Sub-menu item Description Stamp faxes Clear all Paper path Prints 9Network config. menu Software for Windows Supported operating systems for Windows Priority for print settingsFull software installation Print and scan drivers only Printer driver Change the product configuration settings Change printer-driver settings for WindowsChange the default settings for all print jobs Remove software for Windows HP Embedded Web Server M1210 Series only Supported utilities for WindowsHP Toolbox software Other Windows components and utilities Use the product with Mac Supported operating systems for Macintosh Priority for print settings for MacintoshSoftware for Mac Supported printer drivers for Macintosh Click the Installable Options menu Mac OS X 10.5 Change printer-driver settings for MacPrint jobs Settings Mac OS X Resize documents or print on a custom paper size with Mac Create and use printing presets with MacPrint with Mac Print a cover page with Mac Print on both sides manually Print multiple pages on one sheet of paper with MacPrint on both sides duplex with Mac Mac OS X v10.5 and v10.6 Click the Two-sided check box Fax with Mac M1210 Series only Scan to file Scan with MacUse page-by-page scanning Scan to e-mail Connect the product Supported network operating systems Printer sharing disclaimer Connect with USB CD installationHP Smart Install Connect to a network M1210 Series only Install the product on a wired networkHP Smart Install on a wired network Supported network protocols Set or change the network password Configure network settingsView or change network settings Link speeds and duplex settings Enww Paper and print media Media type Understand paper useSpecial paper guidelines Media type Do not Change the paper size and type Mac Change the printer driver to match the paper type and sizeChange the paper size and type Windows Supported paper sizes Size Dimensions Input tray Document feederSize Dimensions Input tray Supported paper types Load paper trays Load the input tray Tray adjustment for short media Enww Load the document feeder M1210 Series only Tray and bin capacity Tray or bin Paper type Specifications QuantityPaper type How to load paper Paper orientation for loading trays Change the default paper-size setting M1210 Series Configure traysChange the default paper-size setting M1130 Series Change the default paper-type setting M1130 Series Change the default paper-type setting M1210 Series Enww Print tasks Cancel a print job Get help for any printing option with Windows Print with WindowsOpen the printer driver with Windows Change the number of print copies with Windows Print colored text as black with Windows Create a custom printing quick set Save custom print settings for reuse with WindowsUse a printing quick set Enww Select a page size Select the print resolutionImprove print quality with Windows Select a paper type Print on preprinted letterhead or forms with Windows On the File menu in the software program, click Print Enww Print the first or last page on different paper with Windows Scale a document to fit page size Enww Manually print on both sides duplex with Windows Add a watermark to a document with WindowsPrint on both sides duplex with Windows Enww Create a booklet with Windows Click the Print on both sides manually check box Print multiple pages per sheet with Windows Select page orientation with Windows Enww Copy Multiple copies Use copy functionsOne-touch copy Create multiple copies M1130 Series Create multiple copies M1210 Series Copy a multiple-page originalCopy identification cards M1210 Series only Cancel a copy job M1210 Series Cancel a copy jobCancel a copy job M1130 Series Reduce or enlarge a copy image Reduce or enlarge copies M1210 Series Enww Change copy quality Copy settingsCollate a copy job Collate copies M1210 Series Change the copy quality setting M1130 Series Change the copy quality setting M1210 Series Check the scanner glass for dirt and smudges Adjust the lightness or darkness for copies Adjust the lightness or darkness for copies M1130 Series Adjust the lightness or darkness for copies M1210 Series Copy a two-sided original to a two-sided document Copy on both sides duplexCopy a two-sided original to a one-sided document Copy on both sides duplex Copy Scan Use scan functions Scan by using HP LaserJet Scan WindowsScan by using HP Director Mac Scan methods Scan from a WIA-compliant program Scan by using other softwareScan from a TWAIN-compliant program Readiris Cancel a scan Scan file format Scan settingsScanner resolution and color Color Resolution and color guidelinesSetting Recommended use Scan quality Enww Fax M1210 Series only Fax features Connect fax to a telephone line Set up faxInstall and connect the hardware Connect additional devices Enww Set up fax with a telephone answering machine Set up fax with an extension phone Use the control panel to set the fax time, date, and header Configure fax settingsSetup for stand-alone fax Enww Use of common localized letters in fax headers Use the HP Fax Setup WizardSet fax time, date, and header Key number Characters Use phone-book data from other programs Use the phone bookUse the control panel to create and edit the fax phone book Delete phone book Program Description Set special dialing symbols and options Set fax settingsSend fax settings Set the dial-tone detection Set the redial-on-busy option Set autoredial and the time between redialsSet tone-dialing or pulse-dialing Set the redial-on-no-answer option Set the default light/dark contrast setting Set light/dark and resolutionSet the redial-on-communication-error option Set resolution settings Cover-page templates Receive fax settingsSet the default resolution setting Customize a fax cover sheet Set the answer mode Block or unblock fax numbers Type of telephone line Recommended rings-to-answer setting Set the number of rings-to-answer Set distinctive ring Use autoreduction for incoming faxes Set the fax volume Set fax reprint settingsSet the silence-detect mode Turn on the private receive feature Set the private receive featureSet the alert volume, phone-line volume, and ring volume Set stamp-received faxes Turn off the private receive feature Set fax polling Fax software Cancel a faxUse fax Delete faxes from memory Use fax on a VoIP service Use fax on a DSL, PBX, or Isdn system Send a fax Fax memory is retained when there is a loss of powerFax memory Fax from the flatbed scanner Fax from the document feeder Manual dial faxing Send a fax to a group manually ad hoc faxing Manual redial Send a fax from the software Mac OS X 10.4 and later Send a fax from the softwareSend a fax from the software Windows XP or Vista Windows Schedule a fax to be sent later Use access codes, credit cards, or calling cards Send faxes internationally Receive a fax Receive faxes when fax tones are audible on the phone linePrint a stored fax when the private receive feature is on Print a fax Receive faxes to a computer Turn off the receive-to-PC setting from the control panelView a new fax when in receive to PC mode Fax error messages Solve fax problemsFax troubleshooting checklist Alert and warning messages Comm. errorFax delayed Send memory full Redial pending Canceling recvFax is busy Fax memory full Invalid entry Fax recv. errorFax Send error No document sent Canceled send Redial-no answer option was turned offNo dial tone No fax answer No fax detected Print individual fax reports Fax logs and reportsPrint all fax reports Set the fax confirmation report Set the fax error reportSet the fax activity log to print automatically Change error correction and fax speed Set the fax-error-correction mode Document stops feeding in the middle of faxing Problems sending faxesChange the fax speed Faxes stop during sending Product is receiving faxes but is not sending them Outgoing fax calls continue to be dialed Control panel shows a low-memory error Faxes are transmitting very slowly Product is not answering incoming fax calls Problems receiving faxesProduct cannot receive faxes from an extension telephone Faxes are not printing Faxes are printing on two pages instead of one Faxes are being received very slowly Regulatory information and warranties Enww Manage and maintain the product Preferences button Description How to print ConfigurationPrint information pages M1130 Series Description How to print Demo Both models HP Toolbox Use the HP Toolbox softwareView HP Toolbox software Fax tasks StatusFax M1210 Series only Fax phone book Enww Fax send log Fax receive log Shop for Supplies Other Links Open the HP Embedded Web Server FeaturesUse the HP Embedded Web Server M1210 Series only Information tab Networking tab Settings tabHP Smart Install tab Links Product security features Lock the formatter Change the Auto-Off delay time Economy settingsAuto-Off mode Print with EconoMode Windows Vista Manage print cartridges Manage supplies and accessoriesPrint when a cartridge reaches estimated end of life Replacement instructions Redistribute toner Enww Replace the print cartridge Enww Enww Replace the pickup roller Enww Enww Enww Replace the separation pad Enww Clean the product Clean the pickup roller Clean the product Enww Enww Clean the separation pad Enww Enww Clean the paper path Mac OS X 10.5 Clean the print-cartridge area Enww Enww Clean the exterior Clean the scanner glass strip and platen Enww Product updates Solve problems Solve general problems Troubleshooting checklist Restore the factory-set defaults M1210 Series only Factors that affect product performance Light status Error code State of the product Action Interpret control-panel light patterns M1130 Series only Interpret control-panel light patterns M1130 Series only Error from which it cannot recover Control-panel messages Interpret control-panel messages M1210 Series onlyControl-panel message types Cleaning Mode Load tray TYPE, Size Device errorEngine comm. Error Press OK Load tray1 Press OK Manual feed SIZE, Type Settings clearedManual duplex Press OK for available media Memory is low Clear jams Common causes of jams Jam locations Jams can occur at the following locations in the product Clear jams from the document feeder M1210 Series only Clear jams from the output areas Enww Clear jams from the input tray Enww Clear jams from inside the product Change the jam recovery setting Click the Device Settings tab Windows Vista Solve paper-handling problems Problem Cause Solution Print-quality examples Solve image-quality problemsGeneral print-quality issues AaBbCc Service menu Input tray might be too full Copy print-quality problems Solve scan-quality problems Scan-quality problemsPrevent scan-quality problems Repetitive defects ruler 27 mm 29 mm 39 mm 56 mm 75 mm Change print density Manage and configure printer driversOptimize and improve image quality Solve direct-connect problems Solve performance problemsSolve connectivity problems Solve network problems Problem Solution Ping Solve common Mac problems Solve software problemsSolve common Windows problems Mac OS X v10.5 and v10.6 Library/Printers/PPDs Print job was not sent to the product that you wanted You are unable to print from a third-party USB card Software troubleshootingHardware troubleshooting Enww Supplies and accessories Part numbers Order parts, accessories, and suppliesPaper-handling accessories Print cartridges Service and support Hewlett-Packard limited warranty statement Page End User License Agreement Transfer End User License Agreement Customer self-repair warranty service Customer support Repack the product Service information form WHO is Returning the EQUIPMENT? Specifications Operating Storage Physical specificationsSpecification M1130 Series M1210 Series Regulatory information Environmental product stewardship program Power consumptionFCC regulations Protecting the environment Plastics Toner consumptionPaper use HP LaserJet print supplies Material restrictions M1210 Series PaperMaterial restrictions M1130 Series Non-U.S. returns Enww Declaration of conformity base model Accessories Declaration of conformity fax model Power cord instructions Safety statementsLaser safety Canadian DOC regulations Laser statement for Finland GS statement Germany Enww New Zealand Telecom Statements Additional statements for telecom fax productsEU Statement for Telecom Operation Additional FCC statement for telecom products US Telephone Consumer Protection Act US Industry Canada CS-03 requirements Enww Enww Cables Symbols/NumericsIndex DSL Isdn Msds See also solving WIA TCP/IP Enww Page CE481-90904* *CE481-90904