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HP FESSIONAL M1210, FESSIONAL M1130 manual Solve performance problems, Solve connectivity problems

Models: FESSIONAL CE841A FESSIONAL M1130 M1212NF CE841A#BGJ FESSIONAL M1210

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Solve performance problems

Problem	Cause	Solution

Pages print but are totally blank.	The sealing tape might still be in the print	Verify that the sealing tape has been
	cartridges.	completely removed from the print
		cartridges.

	The document might contain blank	Check the document that you are printing
	pages.	to see if content appears on all of the
		pages.

	The product might be malfunctioning.	To check the product, print a
		Configuration page.

Pages print very slowly.	Heavier paper types can slow the print	Print on a different type of paper.
	job.

	Complex pages can print slowly.	Proper fusing may require a slower print
		speed to ensure the best print quality.

Pages did not print.	The product might not be pulling paper	Make sure paper is loaded in the tray
	correctly.	correctly.

	The paper is jamming in the product.	Clear the jam.

	The USB cable might be defective or	● Disconnect the USB cable at both
	incorrectly connected.	ends and reconnect it.
		● Try printing a job that has printed in
		the past.
		● Try using a different USB cable.

Other devices are running on your computer.

The product might not share a USB port. If you have an external hard drive or network switchbox that is connected to the same port as the product, the other device might be interfering. To connect and use the product, you must disconnect the other device or you must use two USB ports on the computer.

Solve connectivity problems

Solve direct-connect problems

If you have connected the product directly to a computer, check the USB cable.

●Verify that the USB cable is connected to the computer and to the product.

●Verify that the USB cable is not longer than 2 m (6.5 ft). Replace the cable if necessary.

●Verify that the USB cable is working correctly by connecting it to another product. Connect the cable to another port on the computer. Replace the cable if necessary.

Solve network problems

Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page.

ENWW	Solve performance problems 211

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HP FESSIONAL M1210, FESSIONAL M1130 Solve performance problems, Solve connectivity problems, Solve direct-connect problems

Contents

Laserjet Professional M1130/M1210 Page HP LaserJet Professional M1130/M1210 MFP Series Trademark Credits Copyright and License Conventions used in this guide Iv Conventions used in this guide Table of contents Connect the product Paper and print mediaPrint tasks Copy ScanFax M1210 Series only Manage and maintain the product Solve problems Appendix B Service and support Appendix a Supplies and accessoriesAppendix C Specifications Appendix D Regulatory information 243 Xii Product basics M1130 Series M1210 Series Product comparison Environmental features Product features Archive printing AccessibilitySupplies Self-help Product views Front viewM1130 Series M1210 Series 10 9 Back view M1210 Series Serial number and model number location 11 10 Control-panel layout 15 14 13 12 Copy Settings button Opens the Copy Settings menu Control panel menus M1210 Series only Control-panel menus Menu item Sub-menu item Description Phone Book Add/EditDelete Delete all Control-panel menus Auto Log Print Config reportPhone Book report Block Fax list Menu Item Sub-menu item Description Dial Prefix Fax Recv. setup Answer mode AutomaticDetect dial tone Fax/Tel Menu Item Sub-menu item Description Stamp faxes All faxes Error correctionReceives Clear all Prints Paper path 9Network config. menu Software for Windows Full software installation Print and scan drivers only Priority for print settingsSupported operating systems for Windows Printer driver Change the default settings for all print jobs Change printer-driver settings for WindowsChange the product configuration settings Remove software for Windows HP Toolbox software Supported utilities for WindowsHP Embedded Web Server M1210 Series only Other Windows components and utilities Use the product with Mac Software for Mac Priority for print settings for MacintoshSupported operating systems for Macintosh Supported printer drivers for Macintosh Print jobs Settings Change printer-driver settings for MacClick the Installable Options menu Mac OS X 10.5 Mac OS X Print with Mac Create and use printing presets with MacResize documents or print on a custom paper size with Mac Print a cover page with Mac Print multiple pages on one sheet of paper with Mac Print on both sides duplex with MacPrint on both sides manually Mac OS X v10.5 and v10.6 Click the Two-sided check box Fax with Mac M1210 Series only Use page-by-page scanning Scan with MacScan to file Scan to e-mail Connect the product Printer sharing disclaimer Supported network operating systems CD installation HP Smart InstallConnect with USB HP Smart Install on a wired network Install the product on a wired networkConnect to a network M1210 Series only Supported network protocols View or change network settings Configure network settingsSet or change the network password Link speeds and duplex settings Enww Paper and print media Understand paper use Special paper guidelinesMedia type Media type Do not Change the printer driver to match the paper type and size Change the paper size and type WindowsChange the paper size and type Mac Size Dimensions Input tray Document feeder Size Dimensions Input traySupported paper sizes Supported paper types Load the input tray Load paper trays Tray adjustment for short media Enww Load the document feeder M1210 Series only Paper type How to load paper Tray or bin Paper type Specifications QuantityTray and bin capacity Paper orientation for loading trays Configure trays Change the default paper-size setting M1130 SeriesChange the default paper-size setting M1210 Series Change the default paper-type setting M1210 Series Change the default paper-type setting M1130 Series Enww Print tasks Cancel a print job Print with Windows Open the printer driver with WindowsGet help for any printing option with Windows Print colored text as black with Windows Change the number of print copies with Windows Save custom print settings for reuse with Windows Use a printing quick setCreate a custom printing quick set Enww Improve print quality with Windows Select the print resolutionSelect a page size Select a paper type Print on preprinted letterhead or forms with Windows On the File menu in the software program, click Print Enww Print the first or last page on different paper with Windows Scale a document to fit page size Enww Add a watermark to a document with Windows Print on both sides duplex with WindowsManually print on both sides duplex with Windows Enww Create a booklet with Windows Click the Print on both sides manually check box Print multiple pages per sheet with Windows Select page orientation with Windows Enww Copy One-touch copy Use copy functionsMultiple copies Create multiple copies M1130 Series Copy a multiple-page original Copy identification cards M1210 Series onlyCreate multiple copies M1210 Series Cancel a copy job M1130 Series Cancel a copy jobCancel a copy job M1210 Series Reduce or enlarge a copy image Reduce or enlarge copies M1210 Series Enww Collate a copy job Copy settingsChange copy quality Collate copies M1210 Series Change the copy quality setting M1130 Series Check the scanner glass for dirt and smudges Change the copy quality setting M1210 Series Adjust the lightness or darkness for copies M1130 Series Adjust the lightness or darkness for copies Adjust the lightness or darkness for copies M1210 Series Copy on both sides duplex Copy a two-sided original to a one-sided documentCopy a two-sided original to a two-sided document Copy on both sides duplex Copy Scan Scan by using HP Director Mac Scan by using HP LaserJet Scan WindowsUse scan functions Scan methods Scan from a TWAIN-compliant program Scan by using other softwareScan from a WIA-compliant program Readiris Cancel a scan Scan settings Scanner resolution and colorScan file format Resolution and color guidelines Setting Recommended useColor Scan quality Enww Fax M1210 Series only Fax features Install and connect the hardware Set up faxConnect fax to a telephone line Connect additional devices Enww Set up fax with an extension phone Set up fax with a telephone answering machine Configure fax settings Setup for stand-alone faxUse the control panel to set the fax time, date, and header Enww Set fax time, date, and header Use the HP Fax Setup WizardUse of common localized letters in fax headers Key number Characters Use the phone book Use the control panel to create and edit the fax phone bookUse phone-book data from other programs Program Description Delete phone book Send fax settings Set fax settingsSet special dialing symbols and options Set the dial-tone detection Set tone-dialing or pulse-dialing Set autoredial and the time between redialsSet the redial-on-busy option Set the redial-on-no-answer option Set the redial-on-communication-error option Set light/dark and resolutionSet the default light/dark contrast setting Set resolution settings Set the default resolution setting Receive fax settingsCover-page templates Customize a fax cover sheet Block or unblock fax numbers Set the answer mode Set the number of rings-to-answer Type of telephone line Recommended rings-to-answer setting Use autoreduction for incoming faxes Set distinctive ring Set fax reprint settings Set the silence-detect modeSet the fax volume Set the alert volume, phone-line volume, and ring volume Set the private receive featureTurn on the private receive feature Set stamp-received faxes Set fax polling Turn off the private receive feature Use fax Cancel a faxFax software Delete faxes from memory Use fax on a DSL, PBX, or Isdn system Use fax on a VoIP service Fax memory Fax memory is retained when there is a loss of powerSend a fax Fax from the flatbed scanner Manual dial faxing Fax from the document feeder Manual redial Send a fax to a group manually ad hoc faxing Send a fax from the software Send a fax from the software Windows XP or VistaSend a fax from the software Mac OS X 10.4 and later Windows Schedule a fax to be sent later Send faxes internationally Use access codes, credit cards, or calling cards Print a stored fax when the private receive feature is on Receive faxes when fax tones are audible on the phone lineReceive a fax Print a fax Turn off the receive-to-PC setting from the control panel View a new fax when in receive to PC modeReceive faxes to a computer Solve fax problems Fax troubleshooting checklistFax error messages Fax delayed Comm. errorAlert and warning messages Send memory full Fax is busy Canceling recvRedial pending Fax memory full Fax recv. error Fax Send errorInvalid entry No dial tone Canceled send Redial-no answer option was turned offNo document sent No fax answer No fax detected Fax logs and reports Print all fax reportsPrint individual fax reports Set the fax error report Set the fax activity log to print automaticallySet the fax confirmation report Set the fax-error-correction mode Change error correction and fax speed Change the fax speed Problems sending faxesDocument stops feeding in the middle of faxing Faxes stop during sending Outgoing fax calls continue to be dialed Product is receiving faxes but is not sending them Faxes are transmitting very slowly Control panel shows a low-memory error Problems receiving faxes Product cannot receive faxes from an extension telephoneProduct is not answering incoming fax calls Faxes are printing on two pages instead of one Faxes are not printing Faxes are being received very slowly Regulatory information and warranties Enww Manage and maintain the product Print information pages Description How to print ConfigurationPreferences button M1130 Series Description How to print Demo Both models Use the HP Toolbox software View HP Toolbox softwareHP Toolbox Fax M1210 Series only StatusFax tasks Fax phone book Enww Fax receive log Fax send log Other Links Shop for Supplies Use the HP Embedded Web Server M1210 Series only FeaturesOpen the HP Embedded Web Server Information tab HP Smart Install tab Settings tabNetworking tab Links Lock the formatter Product security features Auto-Off mode Economy settingsChange the Auto-Off delay time Print with EconoMode Windows Vista Manage supplies and accessories Print when a cartridge reaches estimated end of lifeManage print cartridges Redistribute toner Replacement instructions Enww Replace the print cartridge Enww Enww Replace the pickup roller Enww Enww Enww Replace the separation pad Enww Clean the pickup roller Clean the product Clean the product Enww Enww Clean the separation pad Enww Enww Clean the paper path Mac OS X 10.5 Clean the print-cartridge area Enww Enww Clean the scanner glass strip and platen Clean the exterior Enww Product updates Solve problems Troubleshooting checklist Solve general problems Factors that affect product performance Restore the factory-set defaults M1210 Series only Interpret control-panel light patterns M1130 Series only Light status Error code State of the product Action Interpret control-panel light patterns M1130 Series only Error from which it cannot recover Interpret control-panel messages M1210 Series only Control-panel message typesControl-panel messages Engine comm. Error Device errorCleaning Mode Load tray TYPE, Size Press OK Manual duplex Settings clearedLoad tray1 Press OK Manual feed SIZE, Type Press OK for available media Memory is low Common causes of jams Clear jams Jams can occur at the following locations in the product Jam locations Clear jams from the document feeder M1210 Series only Clear jams from the output areas Enww Clear jams from the input tray Enww Clear jams from inside the product Change the jam recovery setting Click the Device Settings tab Windows Vista Problem Cause Solution Solve paper-handling problems Solve image-quality problems General print-quality issuesPrint-quality examples AaBbCc Service menu Input tray might be too full Copy print-quality problems Scan-quality problems Prevent scan-quality problemsSolve scan-quality problems 27 mm 29 mm 39 mm 56 mm 75 mm Repetitive defects ruler Manage and configure printer drivers Optimize and improve image qualityChange print density Solve connectivity problems Solve performance problemsSolve direct-connect problems Solve network problems Ping Problem Solution Solve common Windows problems Solve software problemsSolve common Mac problems Mac OS X v10.5 and v10.6 Library/Printers/PPDs Print job was not sent to the product that you wanted Software troubleshooting Hardware troubleshootingYou are unable to print from a third-party USB card Enww Supplies and accessories Paper-handling accessories Order parts, accessories, and suppliesPart numbers Print cartridges Service and support Hewlett-Packard limited warranty statement Page Transfer End User License Agreement End User License Agreement Customer support Customer self-repair warranty service Repack the product WHO is Returning the EQUIPMENT? Service information form Specifications Physical specifications Specification M1130 Series M1210 SeriesOperating Storage Regulatory information FCC regulations Power consumptionEnvironmental product stewardship program Protecting the environment Paper use Toner consumptionPlastics HP LaserJet print supplies Material restrictions M1130 Series PaperMaterial restrictions M1210 Series Non-U.S. returns Enww Declaration of conformity base model Declaration of conformity fax model Accessories Laser safety Safety statementsPower cord instructions Canadian DOC regulations GS statement Germany Laser statement for Finland Enww EU Statement for Telecom Operation Additional statements for telecom fax productsNew Zealand Telecom Statements Additional FCC statement for telecom products US Industry Canada CS-03 requirements Telephone Consumer Protection Act US Enww Enww Symbols/Numerics IndexCables DSL Isdn Msds See also solving WIA TCP/IP Enww Page CE481-90904* *CE481-90904