The product is receiving faxes but is not sending them.

Cause

Solution

 

 

 

If the product is on a digital system, the system might be

Disable the detect-dial-tone setting.

generating a dial tone that the product cannot detect.

If the error persists, contact the system service provider.

 

 

 

A poor telephone connection might exist.

Try again later.

 

 

The receiving fax machine might be malfunctioning.

Try sending to another fax machine.

 

 

The telephone line might not be working.

Do one of the following:

 

Turn up the volume on the product and press the Send

 

Fax

button on the control panel. If a dial tone exists,

 

the telephone line is working.

 

Disconnect the product from the telephone jack and

 

connect a telephone. Try to make a telephone call to

 

verify that the telephone line is working.

 

 

 

Outgoing fax calls continue to be dialed.

 

 

 

 

 

Cause

Solution

 

 

 

The product automatically redials a fax number if the redial

To stop the product from redialing a fax, press the Cancel

options are set to On.

button. Or change the redial setting.

 

 

 

Sent faxes are not arriving at the receiving fax machine.

 

 

 

 

 

Cause

Solution

 

 

 

The receiving fax machine might be off or might have an error

Call the recipient to verify that the fax machine is on and ready

condition, such as being out of paper.

to receive faxes.

 

 

The originals might be incorrectly loaded.

Verify that the original documents are correctly loaded into the

 

document feeder.

 

 

A fax might be in memory because it is waiting to redial a busy

If a fax job is in memory for any of these reasons, an entry for

number, other jobs that are ahead of it are waiting to be sent,

the job appears in the fax log. Print the fax activity log and

or the fax is set up for a delayed send.

check the Status column for jobs that show a Pending

 

designation.

 

 

 

 

136 Chapter 10 Fax (M1210 Series only)

ENWW

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HP FESSIONAL CE841A manual Product is receiving faxes but is not sending them, Outgoing fax calls continue to be dialed