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HP M1212NF CE841A#BGJ, FESSIONAL M1130, FESSIONAL M1210, FESSIONAL CE841A manual Solve problems

Models: FESSIONAL CE841A FESSIONAL M1130 M1212NF CE841A#BGJ FESSIONAL M1210

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Print with EconoMode	154
Auto-Off mode	154
Manage supplies and accessories	156
Print when a cartridge reaches estimated end of life	156
Manage print cartridges	156
Replacement instructions	157
Clean the product	168
Clean the pickup roller	168
Clean the separation pad	172
Clean the paper path	175
Clean the print-cartridge area	177
Clean the exterior	180
Clean the scanner glass strip and platen	180
Product updates	182
12 Solve problems
Solve general problems	184
Troubleshooting checklist	184
Factors that affect product performance	185
Restore the factory-set defaults (M1210 Series only)	185
Interpret control-panel light patterns (M1130 Series only)	186
Interpret control-panel messages (M1210 Series only)	189
Control-panel message types	189
Control-panel messages	189
Clear jams	192
Common causes of jams	192
Jam locations	193
Clear jams from the document feeder (M1210 Series only)	194
Clear jams from the output areas	195
Clear jams from the input tray	197
Clear jams from inside the product	199
Change the jam recovery setting	200
Solve paper-handling problems	202
Solve image-quality problems	203
Print-quality examples	203
Repetitive defects ruler	209
Optimize and improve image quality	210
Solve performance problems	211
Solve connectivity problems	211
Solve direct-connect problems	211
Solve network problems	211
Solve software problems	213
Solve common Windows problems	213

ENWW

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HP M1212NF CE841A#BGJ, FESSIONAL M1130, FESSIONAL M1210, FESSIONAL CE841A manual Solve problems

Contents

Laserjet Professional M1130/M1210 Page HP LaserJet Professional M1130/M1210 MFP Series Trademark Credits Copyright and License Conventions used in this guide Iv Conventions used in this guide Table of contents Print tasks Connect the productPaper and print media Fax M1210 Series only CopyScan Manage and maintain the product Solve problems Appendix D Regulatory information Appendix a Supplies and accessoriesAppendix B Service and support Appendix C Specifications 243 Xii Product basics M1130 Series M1210 Series Product comparison Environmental features Product features Self-help AccessibilityArchive printing Supplies M1130 Series Product viewsFront view M1210 Series 10 9 Back view M1210 Series Serial number and model number location 11 10 Control-panel layout 15 14 13 12 Copy Settings button Opens the Copy Settings menu Control panel menus M1210 Series only Delete Delete all Control-panel menusMenu item Sub-menu item Description Phone Book Add/Edit Control-panel menus Block Fax list Config reportAuto Log Print Phone Book report Fax/Tel Fax Recv. setup Answer mode AutomaticMenu Item Sub-menu item Description Dial Prefix Detect dial tone Clear all All faxes Error correctionMenu Item Sub-menu item Description Stamp faxes Receives Prints Paper path 9Network config. menu Software for Windows Printer driver Priority for print settingsFull software installation Print and scan drivers only Supported operating systems for Windows Remove software for Windows Change printer-driver settings for WindowsChange the default settings for all print jobs Change the product configuration settings Other Windows components and utilities Supported utilities for WindowsHP Toolbox software HP Embedded Web Server M1210 Series only Use the product with Mac Supported printer drivers for Macintosh Priority for print settings for MacintoshSoftware for Mac Supported operating systems for Macintosh Mac OS X Change printer-driver settings for MacPrint jobs Settings Click the Installable Options menu Mac OS X 10.5 Print a cover page with Mac Create and use printing presets with MacPrint with Mac Resize documents or print on a custom paper size with Mac Print on both sides manually Print multiple pages on one sheet of paper with MacPrint on both sides duplex with Mac Mac OS X v10.5 and v10.6 Click the Two-sided check box Fax with Mac M1210 Series only Scan to e-mail Scan with MacUse page-by-page scanning Scan to file Connect the product Printer sharing disclaimer Supported network operating systems Connect with USB CD installationHP Smart Install Supported network protocols Install the product on a wired networkHP Smart Install on a wired network Connect to a network M1210 Series only Link speeds and duplex settings Configure network settingsView or change network settings Set or change the network password Enww Paper and print media Media type Understand paper useSpecial paper guidelines Media type Do not Change the paper size and type Mac Change the printer driver to match the paper type and sizeChange the paper size and type Windows Supported paper sizes Size Dimensions Input tray Document feederSize Dimensions Input tray Supported paper types Load the input tray Load paper trays Tray adjustment for short media Enww Load the document feeder M1210 Series only Paper orientation for loading trays Tray or bin Paper type Specifications QuantityPaper type How to load paper Tray and bin capacity Change the default paper-size setting M1210 Series Configure traysChange the default paper-size setting M1130 Series Change the default paper-type setting M1210 Series Change the default paper-type setting M1130 Series Enww Print tasks Cancel a print job Get help for any printing option with Windows Print with WindowsOpen the printer driver with Windows Print colored text as black with Windows Change the number of print copies with Windows Create a custom printing quick set Save custom print settings for reuse with WindowsUse a printing quick set Enww Select a paper type Select the print resolutionImprove print quality with Windows Select a page size Print on preprinted letterhead or forms with Windows On the File menu in the software program, click Print Enww Print the first or last page on different paper with Windows Scale a document to fit page size Enww Manually print on both sides duplex with Windows Add a watermark to a document with WindowsPrint on both sides duplex with Windows Enww Create a booklet with Windows Click the Print on both sides manually check box Print multiple pages per sheet with Windows Select page orientation with Windows Enww Copy Create multiple copies M1130 Series Use copy functionsOne-touch copy Multiple copies Create multiple copies M1210 Series Copy a multiple-page originalCopy identification cards M1210 Series only Reduce or enlarge a copy image Cancel a copy jobCancel a copy job M1130 Series Cancel a copy job M1210 Series Reduce or enlarge copies M1210 Series Enww Collate copies M1210 Series Copy settingsCollate a copy job Change copy quality Change the copy quality setting M1130 Series Check the scanner glass for dirt and smudges Change the copy quality setting M1210 Series Adjust the lightness or darkness for copies M1130 Series Adjust the lightness or darkness for copies Adjust the lightness or darkness for copies M1210 Series Copy a two-sided original to a two-sided document Copy on both sides duplexCopy a two-sided original to a one-sided document Copy on both sides duplex Copy Scan Scan methods Scan by using HP LaserJet Scan WindowsScan by using HP Director Mac Use scan functions Readiris Scan by using other softwareScan from a TWAIN-compliant program Scan from a WIA-compliant program Cancel a scan Scan file format Scan settingsScanner resolution and color Color Resolution and color guidelinesSetting Recommended use Scan quality Enww Fax M1210 Series only Fax features Connect additional devices Set up faxInstall and connect the hardware Connect fax to a telephone line Enww Set up fax with an extension phone Set up fax with a telephone answering machine Use the control panel to set the fax time, date, and header Configure fax settingsSetup for stand-alone fax Enww Key number Characters Use the HP Fax Setup WizardSet fax time, date, and header Use of common localized letters in fax headers Use phone-book data from other programs Use the phone bookUse the control panel to create and edit the fax phone book Program Description Delete phone book Set the dial-tone detection Set fax settingsSend fax settings Set special dialing symbols and options Set the redial-on-no-answer option Set autoredial and the time between redialsSet tone-dialing or pulse-dialing Set the redial-on-busy option Set resolution settings Set light/dark and resolutionSet the redial-on-communication-error option Set the default light/dark contrast setting Customize a fax cover sheet Receive fax settingsSet the default resolution setting Cover-page templates Block or unblock fax numbers Set the answer mode Set the number of rings-to-answer Type of telephone line Recommended rings-to-answer setting Use autoreduction for incoming faxes Set distinctive ring Set the fax volume Set fax reprint settingsSet the silence-detect mode Set stamp-received faxes Set the private receive featureSet the alert volume, phone-line volume, and ring volume Turn on the private receive feature Set fax polling Turn off the private receive feature Delete faxes from memory Cancel a faxUse fax Fax software Use fax on a DSL, PBX, or Isdn system Use fax on a VoIP service Fax from the flatbed scanner Fax memory is retained when there is a loss of powerFax memory Send a fax Manual dial faxing Fax from the document feeder Manual redial Send a fax to a group manually ad hoc faxing Send a fax from the software Mac OS X 10.4 and later Send a fax from the softwareSend a fax from the software Windows XP or Vista Windows Schedule a fax to be sent later Send faxes internationally Use access codes, credit cards, or calling cards Print a fax Receive faxes when fax tones are audible on the phone linePrint a stored fax when the private receive feature is on Receive a fax Receive faxes to a computer Turn off the receive-to-PC setting from the control panelView a new fax when in receive to PC mode Fax error messages Solve fax problemsFax troubleshooting checklist Send memory full Comm. errorFax delayed Alert and warning messages Fax memory full Canceling recvFax is busy Redial pending Invalid entry Fax recv. errorFax Send error No fax answer Canceled send Redial-no answer option was turned offNo dial tone No document sent No fax detected Print individual fax reports Fax logs and reportsPrint all fax reports Set the fax confirmation report Set the fax error reportSet the fax activity log to print automatically Set the fax-error-correction mode Change error correction and fax speed Faxes stop during sending Problems sending faxesChange the fax speed Document stops feeding in the middle of faxing Outgoing fax calls continue to be dialed Product is receiving faxes but is not sending them Faxes are transmitting very slowly Control panel shows a low-memory error Product is not answering incoming fax calls Problems receiving faxesProduct cannot receive faxes from an extension telephone Faxes are printing on two pages instead of one Faxes are not printing Faxes are being received very slowly Regulatory information and warranties Enww Manage and maintain the product M1130 Series Description How to print ConfigurationPrint information pages Preferences button Description How to print Demo Both models HP Toolbox Use the HP Toolbox softwareView HP Toolbox software Fax phone book StatusFax M1210 Series only Fax tasks Enww Fax receive log Fax send log Other Links Shop for Supplies Information tab FeaturesUse the HP Embedded Web Server M1210 Series only Open the HP Embedded Web Server Links Settings tabHP Smart Install tab Networking tab Lock the formatter Product security features Print with EconoMode Economy settingsAuto-Off mode Change the Auto-Off delay time Windows Vista Manage print cartridges Manage supplies and accessoriesPrint when a cartridge reaches estimated end of life Redistribute toner Replacement instructions Enww Replace the print cartridge Enww Enww Replace the pickup roller Enww Enww Enww Replace the separation pad Enww Clean the pickup roller Clean the product Clean the product Enww Enww Clean the separation pad Enww Enww Clean the paper path Mac OS X 10.5 Clean the print-cartridge area Enww Enww Clean the scanner glass strip and platen Clean the exterior Enww Product updates Solve problems Troubleshooting checklist Solve general problems Factors that affect product performance Restore the factory-set defaults M1210 Series only Interpret control-panel light patterns M1130 Series only Light status Error code State of the product Action Interpret control-panel light patterns M1130 Series only Error from which it cannot recover Control-panel messages Interpret control-panel messages M1210 Series onlyControl-panel message types Press OK Device errorEngine comm. Error Cleaning Mode Load tray TYPE, Size Press OK for available media Memory is low Settings clearedManual duplex Load tray1 Press OK Manual feed SIZE, Type Common causes of jams Clear jams Jams can occur at the following locations in the product Jam locations Clear jams from the document feeder M1210 Series only Clear jams from the output areas Enww Clear jams from the input tray Enww Clear jams from inside the product Change the jam recovery setting Click the Device Settings tab Windows Vista Problem Cause Solution Solve paper-handling problems Print-quality examples Solve image-quality problemsGeneral print-quality issues AaBbCc Service menu Input tray might be too full Copy print-quality problems Solve scan-quality problems Scan-quality problemsPrevent scan-quality problems 27 mm 29 mm 39 mm 56 mm 75 mm Repetitive defects ruler Change print density Manage and configure printer driversOptimize and improve image quality Solve network problems Solve performance problemsSolve connectivity problems Solve direct-connect problems Ping Problem Solution Mac OS X v10.5 and v10.6 Library/Printers/PPDs Solve software problemsSolve common Windows problems Solve common Mac problems Print job was not sent to the product that you wanted You are unable to print from a third-party USB card Software troubleshootingHardware troubleshooting Enww Supplies and accessories Print cartridges Order parts, accessories, and suppliesPaper-handling accessories Part numbers Service and support Hewlett-Packard limited warranty statement Page Transfer End User License Agreement End User License Agreement Customer support Customer self-repair warranty service Repack the product WHO is Returning the EQUIPMENT? Service information form Specifications Operating Storage Physical specificationsSpecification M1130 Series M1210 Series Regulatory information Protecting the environment Power consumptionFCC regulations Environmental product stewardship program HP LaserJet print supplies Toner consumptionPaper use Plastics Non-U.S. returns PaperMaterial restrictions M1130 Series Material restrictions M1210 Series Enww Declaration of conformity base model Declaration of conformity fax model Accessories Canadian DOC regulations Safety statementsLaser safety Power cord instructions GS statement Germany Laser statement for Finland Enww Additional FCC statement for telecom products US Additional statements for telecom fax productsEU Statement for Telecom Operation New Zealand Telecom Statements Industry Canada CS-03 requirements Telephone Consumer Protection Act US Enww Enww Cables Symbols/NumericsIndex DSL Isdn Msds See also solving WIA TCP/IP Enww Page CE481-90904* *CE481-90904