Problem | Cause | Solution |
|
|
|
Vertical streaks or bands appear | The print cartridge might be defective. | Replace the print cartridge. |
on the page. |
|
|
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
The amount of background toner shading becomes unacceptable.
The paper might not meet HP specifications. | Use a different paper with a lighter basis |
| weight. |
|
|
The | Decrease the |
| decreases the amount of background |
| shading. |
|
|
Very dry (low humidity) conditions can | Check the product environment. |
increase the amount of background shading. |
|
|
|
The print cartridge might be defective or low. | Replace the print cartridge. |
Toner smears appear on the media.
The paper might not meet HP specifications. | Use paper that meets HP specifications. |
|
|
If toner smears appear on the leading edge | Clean the media guides and the paper path. |
of the paper, the media guides are dirty, or |
|
debris has accumulated in the print path. |
|
|
|
The print cartridge might be defective. | Replace the print cartridge. |
|
|
The fuser temperature might be too low. | In the printer driver, make sure the |
| appropriate paper type is selected. |
The toner smears easily when touched.
The product is not set to print on the type of | In the printer driver, select the Paper/ |
paper on which you want to print. | Quality tab and set Paper Type to match |
| the type of paper on which you are printing. |
| Print speed might be slower if you are using |
| heavy paper. |
|
|
The paper might not meet HP specifications. | Use paper that meets HP specifications. |
|
|
The paper path might need cleaning. | Clean the paper path. |
|
|
The power source might be defective. | Plug the product directly into an AC outlet |
| instead of into a power strip. |
|
|
The fuser temperature might be too low. | In the printer driver, make sure the |
| appropriate paper type is selected. |
204 Chapter 12 Solve problems | ENWW |