Problem | Cause | Solution |
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Text or graphics are skewed on the printed page.
The paper might be loaded incorrectly or the | Verify that the paper is loaded correctly and |
input tray might be too full. | that the paper guides are not too tight or too |
| loose against the stack. |
The paper might not meet HP specifications. Use a different paper, such as
| The printed page contains | The paper might be loaded incorrectly or the | Turn over the stack of paper in the input tray, | |
| wrinkles or creases. | input tray might be too full. | or try rotating the paper 180° in the input | |
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| tray. |
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| Verify that the paper is loaded correctly and |
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| that the paper guides are not too tight or too |
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| loose against the stack. |
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| There might be a jam in the paper path. | Clear any jams in the product. |
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| The paper might not meet HP specifications. | Use a different paper, such as |
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| paper that is intended for laser printers. |
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| Air pockets inside envelopes can cause them | Remove the envelope, flatten it, and try |
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| to wrinkle. | printing again. |
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| Toner appears around the printed | The paper might be loaded incorrectly. | Turn over the stack of paper in the tray. | |
| characters. |
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| If large amounts of toner have scattered | Use a different paper, such as | ||
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| around the characters, the paper might have | paper that is intended for laser printers. |
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| high resistivity. |
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An image that appears at the top of the page (in solid black) repeats farther down the page (in a gray field).
Software settings might affect image printing.
In your software program, change the tone (darkness) of the field in which the repeated image appears.
In your software program, rotate the whole page 180° to print the lighter image first.
The order of images printed might affect printing.
Change the order in which the images are printed. For example, have the lighter image at the top of the page, and the darker image farther down the page.
A power surge might have affected the product.
If the defect occurs later in a print job, turn the product off for 10 minutes, and then turn on the product to restart the print job.
206 Chapter 12 Solve problems | ENWW |