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HP FESSIONAL CE841A, FESSIONAL M1130 manual Solve general problems, Troubleshooting checklist

Models: FESSIONAL CE841A FESSIONAL M1130 M1212NF CE841A#BGJ FESSIONAL M1210

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Solve general problems

If the product is not responding correctly, complete the steps in the following checklist, in order. If the product does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves the problem, you can stop without performing the other steps on the checklist.

Troubleshooting checklist

1.Make sure that the product is set up correctly.

a.Press the power button to turn on the product or to deactivate the Auto-Off mode.

b.Check the power-cable connections.

c.Make sure that the line voltage is correct for the product power configuration. (See the label that is on the back of the product for voltage requirements.) If you are using a power strip and its voltage is not within specifications, plug the product directly into the wall. If it is already plugged into the wall, try a different outlet.

d.If none of these measures restores power, contact HP Customer Care.

2.Check the cabling.

a.Check the cable connection between the product and the computer. Make sure that the connection is secure.

b.Make sure that the cable itself is not faulty by using a different cable, if possible.

c.Check the network connection (M1210 Series only): Make sure the network light is lit. The network light is next to the network port on the back of the product.

If the product remains unable to connect to the network, uninstall and then reinstall the product. If the error persists, contact a network administrator.

3.M1130 Series: Check to see if any control-panel lights are lit.

M1210 Series: Check to see if any messages appear on the control panel.

4.Make sure that the paper that you are using meets specifications.

5.Make sure that the paper is loaded correctly in the input tray.

6.Make sure that the product software is installed correctly.

7.Verify that you have installed the printer driver for this product, and that you are selecting this product from the list of available printers.

8.Print a configuration page.

a.If the page does not print, verify that the input tray contains paper.

b.Make sure that the print cartridge is installed correctly.

184 Chapter 12 Solve problems

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HP FESSIONAL CE841A, FESSIONAL M1130, FESSIONAL M1210, M1212NF CE841A#BGJ Solve general problems, Troubleshooting checklist

Contents

Laserjet Professional M1130/M1210 Page HP LaserJet Professional M1130/M1210 MFP Series Copyright and License Trademark Credits Conventions used in this guide Iv Conventions used in this guide Table of contents Connect the product Paper and print mediaPrint tasks Copy ScanFax M1210 Series only Manage and maintain the product Solve problems Appendix C Specifications Appendix a Supplies and accessoriesAppendix B Service and support Appendix D Regulatory information 243 Xii Product basics Product comparison M1130 Series M1210 Series Environmental features Product features Supplies AccessibilityArchive printing Self-help Product views Front viewM1130 Series 10 9 M1210 Series Back view M1210 Series Serial number and model number location Control-panel layout 11 10 Copy Settings button Opens the Copy Settings menu 15 14 13 12 Control panel menus M1210 Series only Control-panel menus Menu item Sub-menu item Description Phone Book Add/EditDelete Delete all Control-panel menus Phone Book report Config reportAuto Log Print Block Fax list Detect dial tone Fax Recv. setup Answer mode AutomaticMenu Item Sub-menu item Description Dial Prefix Fax/Tel Receives All faxes Error correctionMenu Item Sub-menu item Description Stamp faxes Clear all Paper path Prints 9Network config. menu Software for Windows Supported operating systems for Windows Priority for print settingsFull software installation Print and scan drivers only Printer driver Change the product configuration settings Change printer-driver settings for WindowsChange the default settings for all print jobs Remove software for Windows HP Embedded Web Server M1210 Series only Supported utilities for WindowsHP Toolbox software Other Windows components and utilities Use the product with Mac Supported operating systems for Macintosh Priority for print settings for MacintoshSoftware for Mac Supported printer drivers for Macintosh Click the Installable Options menu Mac OS X 10.5 Change printer-driver settings for MacPrint jobs Settings Mac OS X Resize documents or print on a custom paper size with Mac Create and use printing presets with MacPrint with Mac Print a cover page with Mac Print multiple pages on one sheet of paper with Mac Print on both sides duplex with MacPrint on both sides manually Mac OS X v10.5 and v10.6 Click the Two-sided check box Fax with Mac M1210 Series only Scan to file Scan with MacUse page-by-page scanning Scan to e-mail Connect the product Supported network operating systems Printer sharing disclaimer CD installation HP Smart InstallConnect with USB Connect to a network M1210 Series only Install the product on a wired networkHP Smart Install on a wired network Supported network protocols Set or change the network password Configure network settingsView or change network settings Link speeds and duplex settings Enww Paper and print media Understand paper use Special paper guidelinesMedia type Media type Do not Change the printer driver to match the paper type and size Change the paper size and type WindowsChange the paper size and type Mac Size Dimensions Input tray Document feeder Size Dimensions Input traySupported paper sizes Supported paper types Load paper trays Load the input tray Tray adjustment for short media Enww Load the document feeder M1210 Series only Tray and bin capacity Tray or bin Paper type Specifications QuantityPaper type How to load paper Paper orientation for loading trays Configure trays Change the default paper-size setting M1130 SeriesChange the default paper-size setting M1210 Series Change the default paper-type setting M1130 Series Change the default paper-type setting M1210 Series Enww Print tasks Cancel a print job Print with Windows Open the printer driver with WindowsGet help for any printing option with Windows Change the number of print copies with Windows Print colored text as black with Windows Save custom print settings for reuse with Windows Use a printing quick setCreate a custom printing quick set Enww Select a page size Select the print resolutionImprove print quality with Windows Select a paper type Print on preprinted letterhead or forms with Windows On the File menu in the software program, click Print Enww Print the first or last page on different paper with Windows Scale a document to fit page size Enww Add a watermark to a document with Windows Print on both sides duplex with WindowsManually print on both sides duplex with Windows Enww Create a booklet with Windows Click the Print on both sides manually check box Print multiple pages per sheet with Windows Select page orientation with Windows Enww Copy Multiple copies Use copy functionsOne-touch copy Create multiple copies M1130 Series Copy a multiple-page original Copy identification cards M1210 Series onlyCreate multiple copies M1210 Series Cancel a copy job M1210 Series Cancel a copy jobCancel a copy job M1130 Series Reduce or enlarge a copy image Reduce or enlarge copies M1210 Series Enww Change copy quality Copy settingsCollate a copy job Collate copies M1210 Series Change the copy quality setting M1130 Series Change the copy quality setting M1210 Series Check the scanner glass for dirt and smudges Adjust the lightness or darkness for copies Adjust the lightness or darkness for copies M1130 Series Adjust the lightness or darkness for copies M1210 Series Copy on both sides duplex Copy a two-sided original to a one-sided documentCopy a two-sided original to a two-sided document Copy on both sides duplex Copy Scan Use scan functions Scan by using HP LaserJet Scan WindowsScan by using HP Director Mac Scan methods Scan from a WIA-compliant program Scan by using other softwareScan from a TWAIN-compliant program Readiris Cancel a scan Scan settings Scanner resolution and colorScan file format Resolution and color guidelines Setting Recommended useColor Scan quality Enww Fax M1210 Series only Fax features Connect fax to a telephone line Set up faxInstall and connect the hardware Connect additional devices Enww Set up fax with a telephone answering machine Set up fax with an extension phone Configure fax settings Setup for stand-alone faxUse the control panel to set the fax time, date, and header Enww Use of common localized letters in fax headers Use the HP Fax Setup WizardSet fax time, date, and header Key number Characters Use the phone book Use the control panel to create and edit the fax phone bookUse phone-book data from other programs Delete phone book Program Description Set special dialing symbols and options Set fax settingsSend fax settings Set the dial-tone detection Set the redial-on-busy option Set autoredial and the time between redialsSet tone-dialing or pulse-dialing Set the redial-on-no-answer option Set the default light/dark contrast setting Set light/dark and resolutionSet the redial-on-communication-error option Set resolution settings Cover-page templates Receive fax settingsSet the default resolution setting Customize a fax cover sheet Set the answer mode Block or unblock fax numbers Type of telephone line Recommended rings-to-answer setting Set the number of rings-to-answer Set distinctive ring Use autoreduction for incoming faxes Set fax reprint settings Set the silence-detect modeSet the fax volume Turn on the private receive feature Set the private receive featureSet the alert volume, phone-line volume, and ring volume Set stamp-received faxes Turn off the private receive feature Set fax polling Fax software Cancel a faxUse fax Delete faxes from memory Use fax on a VoIP service Use fax on a DSL, PBX, or Isdn system Send a fax Fax memory is retained when there is a loss of powerFax memory Fax from the flatbed scanner Fax from the document feeder Manual dial faxing Send a fax to a group manually ad hoc faxing Manual redial Send a fax from the software Send a fax from the software Windows XP or VistaSend a fax from the software Mac OS X 10.4 and later Windows Schedule a fax to be sent later Use access codes, credit cards, or calling cards Send faxes internationally Receive a fax Receive faxes when fax tones are audible on the phone linePrint a stored fax when the private receive feature is on Print a fax Turn off the receive-to-PC setting from the control panel View a new fax when in receive to PC modeReceive faxes to a computer Solve fax problems Fax troubleshooting checklistFax error messages Alert and warning messages Comm. errorFax delayed Send memory full Redial pending Canceling recvFax is busy Fax memory full Fax recv. error Fax Send errorInvalid entry No document sent Canceled send Redial-no answer option was turned offNo dial tone No fax answer No fax detected Fax logs and reports Print all fax reportsPrint individual fax reports Set the fax error report Set the fax activity log to print automaticallySet the fax confirmation report Change error correction and fax speed Set the fax-error-correction mode Document stops feeding in the middle of faxing Problems sending faxesChange the fax speed Faxes stop during sending Product is receiving faxes but is not sending them Outgoing fax calls continue to be dialed Control panel shows a low-memory error Faxes are transmitting very slowly Problems receiving faxes Product cannot receive faxes from an extension telephoneProduct is not answering incoming fax calls Faxes are not printing Faxes are printing on two pages instead of one Faxes are being received very slowly Regulatory information and warranties Enww Manage and maintain the product Preferences button Description How to print ConfigurationPrint information pages M1130 Series Description How to print Demo Both models Use the HP Toolbox software View HP Toolbox softwareHP Toolbox Fax tasks StatusFax M1210 Series only Fax phone book Enww Fax send log Fax receive log Shop for Supplies Other Links Open the HP Embedded Web Server FeaturesUse the HP Embedded Web Server M1210 Series only Information tab Networking tab Settings tabHP Smart Install tab Links Product security features Lock the formatter Change the Auto-Off delay time Economy settingsAuto-Off mode Print with EconoMode Windows Vista Manage supplies and accessories Print when a cartridge reaches estimated end of lifeManage print cartridges Replacement instructions Redistribute toner Enww Replace the print cartridge Enww Enww Replace the pickup roller Enww Enww Enww Replace the separation pad Enww Clean the product Clean the pickup roller Clean the product Enww Enww Clean the separation pad Enww Enww Clean the paper path Mac OS X 10.5 Clean the print-cartridge area Enww Enww Clean the exterior Clean the scanner glass strip and platen Enww Product updates Solve problems Solve general problems Troubleshooting checklist Restore the factory-set defaults M1210 Series only Factors that affect product performance Light status Error code State of the product Action Interpret control-panel light patterns M1130 Series only Interpret control-panel light patterns M1130 Series only Error from which it cannot recover Interpret control-panel messages M1210 Series only Control-panel message typesControl-panel messages Cleaning Mode Load tray TYPE, Size Device errorEngine comm. Error Press OK Load tray1 Press OK Manual feed SIZE, Type Settings clearedManual duplex Press OK for available media Memory is low Clear jams Common causes of jams Jam locations Jams can occur at the following locations in the product Clear jams from the document feeder M1210 Series only Clear jams from the output areas Enww Clear jams from the input tray Enww Clear jams from inside the product Change the jam recovery setting Click the Device Settings tab Windows Vista Solve paper-handling problems Problem Cause Solution Solve image-quality problems General print-quality issuesPrint-quality examples AaBbCc Service menu Input tray might be too full Copy print-quality problems Scan-quality problems Prevent scan-quality problemsSolve scan-quality problems Repetitive defects ruler 27 mm 29 mm 39 mm 56 mm 75 mm Manage and configure printer drivers Optimize and improve image qualityChange print density Solve direct-connect problems Solve performance problemsSolve connectivity problems Solve network problems Problem Solution Ping Solve common Mac problems Solve software problemsSolve common Windows problems Mac OS X v10.5 and v10.6 Library/Printers/PPDs Print job was not sent to the product that you wanted Software troubleshooting Hardware troubleshootingYou are unable to print from a third-party USB card Enww Supplies and accessories Part numbers Order parts, accessories, and suppliesPaper-handling accessories Print cartridges Service and support Hewlett-Packard limited warranty statement Page End User License Agreement Transfer End User License Agreement Customer self-repair warranty service Customer support Repack the product Service information form WHO is Returning the EQUIPMENT? Specifications Physical specifications Specification M1130 Series M1210 SeriesOperating Storage Regulatory information Environmental product stewardship program Power consumptionFCC regulations Protecting the environment Plastics Toner consumptionPaper use HP LaserJet print supplies Material restrictions M1210 Series PaperMaterial restrictions M1130 Series Non-U.S. returns Enww Declaration of conformity base model Accessories Declaration of conformity fax model Power cord instructions Safety statementsLaser safety Canadian DOC regulations Laser statement for Finland GS statement Germany Enww New Zealand Telecom Statements Additional statements for telecom fax productsEU Statement for Telecom Operation Additional FCC statement for telecom products US Telephone Consumer Protection Act US Industry Canada CS-03 requirements Enww Enww Symbols/Numerics IndexCables DSL Isdn Msds See also solving WIA TCP/IP Enww Page CE481-90904* *CE481-90904