Sources of

Support

CompuServe

Through CompuServe, you ask general (non-technical) questions, share information with other users, and access printing information and programs. When you use CompuServe, type go qmsprint↵ to go directly to the forum where QMS is located. The QMS library section contains application notes, printer drivers, utilities, technical infor- mation, and announcement files.

Internet

The QMS server provides access to technical reports, new product announcements, a trade show schedule, and other general information about QMS.

If you have access to the World Wide Web, you can view the QMS home page at http://www.qms.com/. The QMS ftp resource is ftp.qms.com.

QMS Customer Response Center (CRC)

You can contact the QMS Customer Response Center (CRC) in three different ways:

nTelephone—You can call the CRC at (334) 633-4500 (US) Monday–Friday, 7:00 am–6:00 pm, Central Time.

»Note: If you call for assistance, have the following information ready so our technicians can help you more quickly:

þYour phone number, fax number, and shipping address

þA description of the problem

þThe printer model

þThe type of host computer you’re using

þThe type and version of operating system you’re using

þThe interface you’re using, and, if serial, the protocol (for example, XON/XOFF)

þThe application and version you’re using

QMS Customer Support

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