Warranty
Considerations
Warranty Considerations
Various factors can affect a printer’s warranty. Two important ones are consumables and electrostatic discharge. Read your printer warranty carefully, and then store it in a safe place.
»Note: Don’t return any merchandise to the manufacturer without calling for a return merchandise authorization (RMA) number. See appendix A, “QMS Customer Support,” for the QMS Customer Response Center (CRC) telephone number where you can obtain an RMA number.
Consumables and Your Warranty
The use of non-QMS consumables and/or accessories alone does not affect either your warranty or any maintenance contract you may have purchased. However, if QMS printer failure or damage is found to be directly attributable to the use of non-QMS consumables and/or accessories, QMS will not repair the printer free of charge. In this case, standard time and material charges will be applied to service your printer for that particular failure or damage. QMS recommends that you use only QMS consumables and accessories to support your printer. For Information on QMS products, supplies, and accessories, and on the authorized QMS remarketer or service provider nearest you, in the US, call 1 (800) 523-2696. In all other countries, check appendix A, “QMS Customer Support,” for the QMS office closest to you.
Electrostatic Discharge and Your Warranty
It's very important to protect the printer controller board and other printer circuit boards from electrostatic damage.
If an anti-static wrist strap is provided in your printer option kit, attach one end of it to your wrist and the other end to any convenient electrical ground. The bare metal chassis of equipment, such as on the back of a computer, is suitable if it is plugged in but turned off.
Never attach the wrist strap to any piece of equipment with an electrical current present. Turn off all power switches first. Plastic,
B-20 | QMS 4060 Print System Reference |