Bbs, Ibm Pc, Bit Parity .bit | IBM 2140, 2142 specification

Appendix A. Online Support Information

This section describes online technical support services available to help repair the Aptiva computer.


This section covers:
IBM	PC	Company		Bulletin	Board Service		(BBS)
IBM PC		Company		Fax-Back	Service
IBM	Online		HelpCenter		on Prodigy,	America Online, CompuServe
IBM	useful		sites on		the World	Wide	Web (WWW)


Online		technical		support offers convenient		and	valuable	information when
you	need		it.	IBM	offers support areas on several online services where you
can	work		with	IBM	technicians for solutions to your questions, download key
files,		and access			database information	for	the Aptiva	computer.

The IBM PC Company offers online resources including several Internet World Wide Web sites, the IBM Online HelpCenter support areas, a Fax-Back service, and a Bulletin Board Service.

The	IBM	PC Company BBS telephone number			is (919) 517-0001. (U.S. and
Canada only). The BBS contains a valuable					file library with drivers, software
updates,		product information,	and	other	file	updates. To access the BBS,
set	your	modemeightfordata bits, one	stop	bit,	and no	parity .bit

The IBM PC Company Automated Fax-Back System offers a variety of IBM computer-related articles. To access this service, call 800-IBM-3395. The Fax-Back system file library can also be accessed through the PC Company BBS.

Aptiva technical support	is	offered through	the IBM	Online HelpCenters				on
the Prodigy Service, America Online, and through the				IBM	support		forums	on
CompuServe.
IBM online support areas on all of the services can				assist		with	your	technical
questions. These areas offer message boards monitored by IBM
technicians, databases	of	computer-related	solutions,	and	file	libraries.

World-wide users can access the IBM Aptiva support forums on

CompuServe. CompuServe users can use Gotheword:APTIVA to reach

the Aptiva support forum. For information about CompuServe, call (800) 848-8990 (U.S. and Canada only).

Copyright IBM Corp. 1997, 1998

A-1

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IBM 2140, 2142 manual Bbs, Ibm Pc, Bit Parity .bit

Contents

2142 2140 Page 2142 2140 Such 1998 Contents Parts/Test Index SafetyFRU Part Page Vii Voltage Supply Switch SettingsIBM Viii Positionnement du sélecteur de tension Safety Information Safety Notices Multi-Lingual Translations Pilha Xii Safety Notice Xiv StatementLaser Aquí El usoPeligrosas Laser Xvi Federal Communications Commission FCC Statement Federal Communications Commission FCC Notice Xviii Canadian Department of Communications Compliance StatementCanadian Department of Communications Certification Label Avis Dhomologation du ministère des Communications duCanada Intégré Est Trademarks Xxii Information Model/Monitor Configurations and FRU PartRepair Parts/Test Point Xxiv Parts Catalog Chapter Description Diagnostic InformationStart Beeps Using Diagnostic Aids Repair Information Safety Inspection GuidePoint Locations Parts Catalog Appendix Model Configurations and FRU Part Numbers Vesa Product Description PCI/ISA Sdram Processors IDE/AT Features FST FST CRTOSD Keyboard Hardware Interfaces Hardware Interfaces Refresh Rates and Monitor Frequencies-Type A-1 Monitor FrequenciesRefresh Rates Power-On Reset Enabled . If Flash Bios Update Procedure Bios Setting BiosCard DIN 23AXXXX CD\DISK\CRYSTAL\CLYDE\RCAND15\INSTALL\DISK0Updating Amplifier Zero Using the Setup Utility Setup UtilityStarting Utility Down KeysFunction Utility Setup Ports Play This Screen provides Model Number, serial Power Management Utility Features Using Power Management UtilitiesSelectAccess Aptiva SelectControl PCI Power Management Utility Normal Operation Post Error Dimm System MemoryDimm Identification Specifications High Range Low Range Special Tools Operating Requirements Check Procedures Start 001 002 Does ON? Do ANY MESSAGES, Error CODES, or Symptoms APPEAR? Did the System Produce the Readable SCREEN? 007Yes No 009 010 CODES? IdentifyUNIT? Test Diagnostics Beeps Symptoms, MessagesIndex If you Beeps Error Action/FRU Post and Diagnostics and Utilities Index Messages, Error Error Messages, Error CPU IRQ Selected Printer Ensure CD/DVD-ROM Drive or Diskette Drive COM Messages, Error Action/FRU Address Exceeds Cannot Bios ROM Board Parity Page 6XX PCI ISA 1804 5886 Pointing Device Check Cable Attached Media FAN Power SupplyYes 002 Yes 005 Hard Drive or CD/DVD-ROM End of Power Cable FAN RUN? AreUnit ON/OFF Memory ERROR?Did YOU 008 Keyboard Did the Symptom REMAIN?Yes No Or a Post Did the Symptom CHANGE? Are the Voltages CORRECT? Mouse Do ANY MESSAGES, Error CODES, BEEPS, or Symptoms APPEAR? Diagnostics and Utilities Device Presence TestConfig Did the System Produce the Main Menu SCREEN? Yes 009 Yes 007 Layout-Type 5-2, System Board Run theEasy Console Drive List Not Factory-Installed Drive Devices Run Zip Drive Adapters 33.6Kbps Did ANY Tests FAIL? ENABLED? Feature isFail WHEN-WAKE UP the Computer Yes No 010 Replace System Board 011 SCREEN? MonitorDid the Display SELF-TEST Pattern Remain on the Screen Yes No 004 SelectInteractive Tests SelectDiagnostics ALL TESTS? History Problem Device With its own Not supported Processor Removed Step Diagnostic Aids Introduction Power-On Self TestVGA Xxxxxx To load UtilitiesUtilities To create a bootable diagnostics diskette Creating a Diagnostics Bootable DisketteTo Load the Diagnostics Diskette Utilities If any Post errors appear After Feature Diagnostic Test Programs Description Error Messages Using First Letter Using the Advanced Diagnostic Test ProgramsProgram Navigation Keys CD/DVD-ROM Command Line Options Nomouse Hard Disk Drive Boot Error Editor from File EditorAscii Display Self Test Off Display Under Power ManagementPage Repair Information Removals and Replacements-Machine Type 2140 Service Panel Cover 5-In., 5.25-In. Cage 2020-3.5-In., 5.25-In. Cage 5-In. Cage Console back cover removal Media Console JP7 JP6 JP4 Console left and right side covers Removing the console Removing the console bottom plate Console spring Power Supply 11. Memory Dimm Memory Dimm See Safety Notice 2 Translation on Lithium Battery System Board Handling ESD-Sensitive Parts How Home Director Works Home Director Technical Service and SupportHome Director Do not Home Director Troubleshooting HOM Software Installation Procedure Locations Parts/Test JP2 System Board Layout-Type A-1JP5 JP4 Board Locations-Type System MMX Pentium DIMM1 J1A KSLOTA1 DIMM2 DIMM3 J1B JP1J8A J6A,B,C J1A/J1B System Board Bus Factory-Installed Modem Card Kbps Modem Disk Drive Hard Disk Drive Jumper SettingsIDE Local IDE Maxtor Hard Disk Drives Quantum Hard Disk Drives 11. CD/DVD-ROM Drive Jumper Settings CD/DVD-ROM Drive Jumper Settings Zip Drive 12. Zip Drive Jumper Settings Detachable Monitor I/O Signal Cable Connector Test Points Media Console Cable Pin Signal Parallel Port System Board Connector SpecificationsMonitor/Signal On/Off Switch Connector Power Management PowerConnector Serial Port Diskette Power Cable Connector 3.3 V dc Disk Cable Hard Inspection GuidePage Similar How to Use This Parts Catalog Assemblies Service Level a ZIP Asm Part Index Assembly 2 Machine Type 2140 System Unit Interior SL-A Dimm Sdram All SystemAre Shipped Assembly Description Assembly 3 Machine Type 2142 System Unit Exterior SL-A Assembly 4 Machine Type 2142 System Unit Interior SL-A OUT All 12J5962 Assembly 5 Diskette, Hard Disk Drives, and Zip Drive 75H9550 Assembly 6 Media Console Type 12J5835 Assembly 7 CD/DVD-ROM Drive, Modem, and TV Cards AUS DEN, SWE, NOR, FIN, SWI FR, GR 60H6045 Inch Monitor MM55 Type Assembly 8 Monitor and Power Cord Linecord Inch Monitor MM75 Type Power Cord linecord For monitor and system unit EZ Button Assembly 9 Keyboard and Mouse 12J5642 English 12J5607 Assembly 10 Software Part Asm Part Number Index Part Asm Number Index Page Bit Parity .bit BBSIBM PC Connection Appendix B. Model/Monitor Configurations FRU Part Numbers U.S Processor Memory Drive Model Board Processor Memory Drive Emea Latin America Machine Type 2140 2142 Factory-Installed Parts Table B-6. Monitor-to-FRU Index Frequency Settings Page Numerics USB MMX Processors Page IBM