Jabra GO 6470 6.8Last Number Redial, 6.9Managing Call Collisions and Call Waiting, Mobile Phones

Mobile Phones

For mobile phones, the procedure varies by phone model. Please see your mobile phone documentation for details.

Softphones

For softphones, your headset is likely to be your only option, but if other audio devices are connected to your PC, you may be able to switch to them by changing the audio preferences for Windows and/or your softphone program.

6.8Last Number Redial

Jabra GO is able to send a redial command to the current target phone. This feature requires that the target phone supports the redial command; check your phones’ documentation for details.

To use last-number redial with a phone that supports it:

1.If necessary, set the appropriate phone as the current target for your headset (see also Section 6.2: The Target Phone Concept.)

2.Double-tapthe headset’s multifunction button. Jabra GO sends the redial command to the selected target phone and opens the audio link.

6.9Managing Call Collisions and Call Waiting

Call collision and call waiting both refer to situations in which you are already on the phone when another call comes in.

Call Collision

This occurs when you are talking on one phone and a call comes in on a different phone that is also connected to your headset. Two different phones compete for access to your headset.

Call collision can be managed on the base touchscreen or from the UI of the phone receiving the call:

Managed from the touchscreen

If the incoming call is accepted on the base touchscreen, then the current call is put on hold (in the background, but not ended) and the incoming call is routed to headset. The call put on hold is shown on the touchscreen marked with a yellow handset to indicate activity on a phone whose audio is not currently routed to the headset.

If the incoming call is rejected on the base touchscreen (assuming this is supported by the phone), then the current call continues.

See the later section “Managing Call Collision” for more.

Managed from the phone UI

If the incoming call is accepted on the UI of the phone receiving the call, then it is routed to the headset and the current call is put on audio-hold. The call put on hold is shown on the touchscreen marked with a yellow handset to indicate activity on a phone whose audio is not currently routed to the headset.

If the incoming call is rejected on the phone UI (assuming this is supported by the phone), then the current call continues.

Note: You cannot manage call collision from the headset — though a double-tone sounds in the headset to indicate the incoming call — but you have the option to resolve the collision by ending the current active call. If, for example, you were near the touchscreen and saw the other phone icon ringing, you could choose to tap the headset MFB. This would end the current call and ringing from the phone with the new call would sound in the headset. Tap again to answer the call in the usual way.

Call waiting

Call waiting lets you place a current call temporarily on hold to answer another incoming call on the same phone. This feature is available for selected softphones and mobile phones only.

Call waiting is provided by your phone company or softphone program, which means that it is largely external to the base or headset. However, you are able to manage call waiting using your headset multifunction button and/ or touchscreen for the following types of phones:

-Mobile phones with call-waiting features and full support for the hands-free Bluetooth® wireless technology profile. Support also depends on your network operator and subscription type.

-Softphones that support call waiting.

Jabra GO 6470 User manual

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