Jabra GO 6470 user manual Re-runthe desk phone set-upwizard

QNothing happens when I try to use my desk phone. A Check the following:

-Make sure the Jabra GO 6470 touch screen base is powered on.

-Make sure the desk phone is the current target. See the section “The Target Phone Concept” for more.

-Make sure the audio link to the desk phone is active (e.g., by tapping the headset multifunction button or touching the activate-audio-link icon on the touch screen)

-Make sure that the telephone has an active connection to the phone network (i.e. its handset is off the hook or its headset button is pressed).

-Re-run the desk phone set-up wizard

QI can’t hear anything in my headset when using my mobile phone. A Try the following:

-Make sure the two devices have been paired and are in range.

-Increase the speaker volume on the headset by sliding your finger up the touch-sensitive panel on the side of the headset.

Q I hear a low noise in the headset when there is silence at the other end?

A Your headset is probably using one of the highest volume settings. Decrease the speaker volume on the headset by sliding your finger down the touch-sensitive panel on the side of the headset.

Q I hear myself when I talk using my desk phone. What can I do?

AThis probably means your transmission volume is too high. Set the transmission volume on your desk phone to a lower level.

QThe sound in the headset is poor quality or the person at the other end cannot hear me when I talk using my desk phone

AThe clear dial-tone switch and/or microphone-level setting in the Jabra GO 6470 base may be set incorrectly. Correct it by re-running the desk phone setup wizard. See the section called “Advanced settings menu” in the user manual for more information.

QI can’t hear sound or listen to music from my PC using my headset. A Please check the following:

-Make sure that the Jabra GO 6470 base is selected as the current audio device both in the Windows sound control panel and in the application you are using.

-Make sure the audio link to the PC is open (e.g., by right-clicking on the Jabra Device Service icon in the

Windows notification area on your PC).

- Make sure softphone is enabled in Jabra PC Suite.

QI have moved to a new desk at work. Is it possible to put my headset on another Jabra GO 6470 base?

AYes. Just place your headset in the cradle of the new Jabra GO 6470 base. The two devices will pair and connect automatically.

Q When I try to make a call using my desk phone, the GN1000 RHL lifts but the call is not connected.

AThe GN1000 cannot be used in conjunction with a headset port. Make sure that the Jabra GO 6470 base is connected to your desk phone’s handset port and not its headset port (if it has one).

Q Is it possible to automate calling and answering on my desk phone without using a handset lifter?

AYes, but only if your desk phone has an electronic hook switch feature. Ask your supplier about the phone’s compatibility or consult the support area of the Jabra web site – www.jabra.com/GO6400

QMy telephone includes an electronic hook switch feature that should work with my headset, but I can’t get it to function.

APlease check your desk phone documentation to see if any special configuration settings or software updates are required on the desk phone. Also, see the Jabra website for more information, including compatibility and the correct, clear dial tone switch setting.

Q Does Wi-Fi interfere with Jabra GO 6470 if you have them in the same place?

ANo, the Jabra GO 6470 uses adaptive frequency hopping, thereby avoiding channels that are blocked by Wi-Fi. To ensure good sound quality, only the free channels are used.

Jabra GO 6470 User manual

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