8.15 Web conferencing

There are three possible kinds of audio link between your PC and the headset:

-Audio link for music

-PC softphone link.

A two-way audio link for softphone communication (which includes hook commands)

-PC communication link.

A two-way audio link used for non-supported softphones and web conferencing (no hook commands are used)

In order that your web conference is not interrupted by incoming phone calls, you need to make a pseudo call for its duration. This means that you need to open a PC communication link manually. Do the following:

1. On the base

 

touchscreen,

 

select PC as the

PC & SOFTPHONE

target phone, as

 

shown.

PC Audio Communication

 

2.Touch the PC phone icon to display the PC & Softphone menu, as shown. Touch the PC Au- dio Communica- tion menu item.

Figure 65: First select the PC as the target phone.

Figure 66: Start PC audio communication.

3.The touchscreen shows an active softphone call (though in reality there is none).

4.Hold your web conference. When the web conference is over, touch the red handset icon to end the PC audio communication (end the pseudo call).

Figure 67: Pseudo PC softphone call started.

Note:

-If another (real) call comes in on your softphone while PC audio communication is active, call waiting occurs (see the earlier section “Managing Call Waiting”). The incoming (real) call is indicated on the touchscreen by a ringing PC icon in the usual way (see the figure “Touchscreen controls for managing call waiting when a new call arrives”).

-You cannot both accept the new call and keep running the web conference — reject (red handset icon) the incoming call and keep running the web conference or accept (green handset icon) the incoming call and end the web conference on the PC.

-If you accept the incoming call but you forget to end the web conference on the PC, the audio from both is merged by the PC.

-If you accept the incoming (real) call, any new PC softphone calls can be put on hold and switched in the usual way (as described in the earlier section “Managing Call Waiting”).

-If a call comes in on either the desk phone or the mobile phone, there is a call collision, which can be handled in exactly the same way as for a real active softphone call.

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Jabra GO 6470 user manual Web conferencing, Shown