Manuals / Jabra / Home Audio / Headphones

Jabra GO 6470 Getting Assistance, Europe, Middle East/Africa, USA and Canada, Asia/Pacific, Phone

Models: GO 6470

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13. Getting Assistance

If you are having problems with your headset solution that are not addressed by the information in this manual, then please feel free to contact Jabra technical support at any the locations listed below.

13.1 Europe

Web (for the latest support info and online User Manuals):

www.jabra.com

Phone:		E-mail:
Belgique/Belgium	+ 49 (0)8031 2651 72	techsupport@gn.com
Czech Republic	+ 420 800 522 722	support.cz@gn.com
Danmark	+ 45 45 75 99 99	support.dk@gn.com
Deutschland	+ 49 (0)8031 2651 72	techsupport@gn.com
España	+ 34 916 398 064
France	+ 33 (0) 130 589 075	techsupport@gnnetcom.fr
Italia	+ 39 02 5832 8253
Luxembourg	+ 49 (0)8031 2651 72	techsupport@gn.com
Nederland	+ 49 (0)8031 2651 72	techsupport@gn.com
Norge	+ 47 32 22 74 70	support.no@gn.com
Österreich	+ 49 (0)8031 2651 72	techsupport@gn.com
Poland	+ 48 12 254 40 15
	0 801 800 550	support.pl@jabra.com
Russia		gkarlson@gn.com
Suomi	+ 358 204 85 6040	support.fi@gn.com
Sverige	+ 46 (0)8 693 09 00	info@jabra.se
United Kingdom	+ 44 (0)1784 220 172	info_uk@jabra.com

13.2 Middle East/Africa

E-mail Support: support.mea@gn.com

13.3 USA and Canada

Web (for the latest support info and online User Manuals):

www.jabra.com

Technical support: techsupport@gnnetcom.com

Information: info@jabra.com

Phone (toll-free in USA and Canada):

Canada	1-800-489-4199
USA	1-800-826-4656

13.4 Asia/Pacific

Web (for the latest support info and online User Manuals):

www.jabra.com

E-mail Information: support.apac@jabra.com

Phone:

Australia	1-800-636-086 (local distributor)
China	+ 86-21-5836 5067
Hong Kong	800-968-265 (Toll free)
India	000-800-852-1185 (Tollfree)
Indonesia	001-803-852-7664
Japan	+ 81-3-5297-7976
Malaysia	1800-812-160	(Tollfree)
New Zealand	0800-447-982	(Toll free)
Philippine	+ 63-2-2424806
Singapore	800-860-0019	(Toll free)
Taiwan	0080-186-3013 (Toll free)

Jabra GO 6470 User manual

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Jabra GO 6470 user manual Getting Assistance, Europe, Middle East/Africa, USA and Canada, Asia/Pacific, Phone, E-mail

Contents

Jabra GO User manualContents Daily Use — Calling, Answering and Hanging Up Audio-holdand call switching Using the Jabra GO Travel ChargerFAQs and Troubleshooting The Jabra LINK 350 USB Bluetooth AdapterTechnical Specifications Jabra GO Travel Charger features Jabra GO Headset featuresJabra GO Base features 1. Introduction2.2Protecting your Hearing with SafeTone 2. Important Safety Information2.1Read the Safety guide PeakStop Acoustic-ShockProtection2.3Care and Maintenance 2.4Other Specifications12Mains power adapter for travel charger 3.1Package Contents3Mains power adapter for base 3. Product Overview6Neckband 7Replacement headband 3.2Optional Accessories4Extra Jabra LINK 350 USB Bluetooth Adapter Jabra GO 6400 series accessories3Dual Noise Blackout microphones 3.3Jabra GO Headset Diagram4Activity and status indicator multicolor LED 5Earbud with speaker1Headset cradle 2Touchscreen 3.4Jabra GO Base Diagram7Power adapter port 4Handset port connects to your desk-phonehandsetConnection Diagram 4. System Setup and Connections4.1Setup Overview and Background Using a Headset with a Desk PhoneApply Power to the Jabra GO Base 4.2Quick-StartSetup Wizard4.3Assembling the Jabra GO Base and Headset Assemble the Headset Place the Headset in its Cradle Standard desk phone Identifying Your Desk Phone FeaturesDesk phone with electronic hookswitch Desk phone with headset portConnecting to a Desk Phone without a Headset Port Connecting to a Standard Headset Port Connecting to a Proprietary Headset PortDESK PHONE Desk Phone setup? Manual GuidedDo you prefer a guided recommended or manual Set clear dial-toneswitch MANUAL SETUPSetting the Microphone Level Set microphone level MANUAL SETUPCONNECT Connecting to the GN1000 Remote Handset LifterCONNECT GN1000NECT DESK GN1000Yes No PHONEConnecting to a Load-detectequipped Phone Connecting to a Phone using RHL Mode4.8Configuring the base for your softphone 4.7Connecting the Jabra GO Base to Your Computer4.9Pairing Your Headset with a Mobile Phone 5.2Installing the Jabra PC Suite 5. Installing and Running the Jabra PC Suite5.1Jabra PC Suite Features 5.4Enabling Add-OnFeaturesApplying Firmware Updates 5.6Central Administration and Mass Deployment 6. Daily Use — Calling, Answering and Hanging Up 6.1Headset Controls and IndicatorsHeadset Visual and Audio Indicators 6.2The Target Phone Concept6.3How to Make a Call Standard Mobile Phone DialingCalling through a Softphone Voice-ActivatedMobile Phone DialingNotes 6.4How to answer a call Calling through a Desk Phone2.Do one of the following to answer the call 6.5Hanging upFor all other types of phones 6.7Switching between Your Phone and Headset 6.6Controlling the Speaker Volume and MicrophoneDesk Phones Mobile Phones 6.8Last Number Redial6.9Managing Call Collisions and Call Waiting SoftphonesManaged from the headset 6.10 Listening to MusicManaged from the touchscreen 7.2Assembling or Changing the Wearing Style 7.1How to Wear the Headset7. The Jabra GO Headset Attaching the Ear Hook for either EarAttaching the Head- or Neckband Pairing the Headset with a Mobile Phone7.3Replacing the Earbud Removing a Wearing-StyleAttachmentManaging Your Bluetooth Connections Pairing the Headset with a Jabra GO BaseJabra GO 4.Headset visual indicator 7.5Headset Controls and Signals3.Audio signal tones How to make itPage State or event Headset Signal TonesTone description Headset Visual Indicators LED Choosing Voice or Tones for Target indicatorsHeadset state Battery indicators 7.6Battery Indicators and Recharge7.7POwer save mode Recharging the Headset7.9Microphone Noise Blackout 7.11 High capacity Jabra Go Installations7.8Staying within Range 7.10 Narrowband vs. Wideband AudioClearing the Bluetooth Pairing Table Making and changing ConnectionsTo reconnect manually, do the following 8. The Jabra GO Touchscreen Base 8.1Jabra GO Base Connections and Setup8.2Using the Touchscreen 1.Status bar4 3 5 8.3Standard OperationFor MSH Users Only CALL OPTIONS Speaker Volume Tone Setting 8.4Call options menu8.5Phone menu PC & SOFTPHONE8.7Managing Call Collision 8.6msh phone active call screen1 2 3 45 1 2 3 45 8.8Managing Call WaitingFigure 59: One or more calls on hold call waiting PC & SOFTPHONE 1 2 3If you have an active call, with no calls waiting, and you then put the active call on hold, the red end call button is removed from display. This means that you must re-activatethe held call before you can end it press the green arrow. See the figure below 8.9SettingS MENU 8.10 Headset Docking-Operation 8.11 advanced settings menuNotes 8.13 Theft Protection 8.12 Jabra GO Base Audio Indicators8.14 Replacing the Cradle 8.15 Web conferencing 9.1Overview — what is possible? 9. Audio-holdand call switching9.2call SWITCHING 9.3Audio On-HOLD 3Jabra LINK 350 USB Bluetooth Adapter cradle 10. Using the Jabra GO Travel Charger10.1 Jabra GO Travel Charger Diagram 5USB Cable 6Mains power adapter10.3 Charging the Headset with the Travel Charger 10.4 Communicating with a PC11.2 Purpose of the USB Bluetooth Adapter 11. The Jabra LINK 350 USB Bluetooth Adapter11.1Jabra LINK 350 USB Bluetooth Adapter Diagram 1.Activity indicators LEDs 2.USB plugSlow-flashinggreen light 11.4 Pairing the Adapter and HeadsetConstant blue light Enter pairing mode when not in pairing mode 11.6 The Jabra LINK 350 USB Bluetooth Adapter MFBLED Signal Cancel pairing when already in pairing mode12. FAQs and Troubleshooting Re-runthe desk phone set-upwizard Q What is the range on the Jabra GO 6470? 13.2 Middle East/Africa 13. Getting Assistance13.1 Europe 13.3 USA and CanadaWeight 14. Technical SpecificationsDimensions Visual indicatorBattery capacity 14.3 Headset BatteryBattery type Battery talk timeBluetooth audio bandwidth 14.6 Jabra LINK 350 USB Bluetooth AdapterSimultaneous Bluetooth connections: 1 headset Clear dial-toneswitch and microphone calibration14.7 Jabra GO Travel Charger 14.9 Certifications and Safety ApprovalsPower and data port 14.8Product DisposalPairing BluetoothHookswitch 15. GlOSSARYSoftphone driver USB Bluetooth adapterWideband audio