Appendix a Troubleshooting Error Message | Konica Minolta IP-011

Appendix A Troubleshooting

■Error Message

The error messages shown on the Status Monitor are as follows:

Error Message	How to Recover

Mishandled paper in ADU	Please remove paper according to the message screen of printer
DB Upper Tray is not ready	Please insert DB Upper Tray
DB Lower Tray is not ready	Please insert DB Lower Tray
Mishandled paper in DB Lower Tray	Please remove paper according to the message screen of printer
No paper in DB Lower Tray	Please load paper in DB Lower Tray
DB Lower Tray is not available	Please confirm the printer setting
No paper in DB Upper Tray	Please load paper in DB Upper Tray
DB Upper Tray is not available	Please confirm the printer setting
DB door is open	Please close DB door
LCT is not ready	Please insert LCT
Mishandled paper in LCT	Please remove paper according to the message screen of printer
No paper in LCT	Please load paper in LCT
LCT is not available	Please confirm the printer setting
Mishandled paper in RADF	Please remove original according to the message screen of the printer
RADF Failure	Please dispose the trouble according to the message screen of the printer
RADF Communication Error	Please dispose the trouble according to the message screen of the printer
OverRun	Please dispose the trouble according to the User Reference Guide.
System Failure	Please dispose the trouble according to the message screen of the printer
System Communication Error	Please dispose the trouble according to the message screen of the printer
Finisher Front door is open	Please close Finisher Front door
Stapler cartridge is not loaded	Please confirm the stapler cartrigde
There are no staples	Please replace staple cartridge
No Toner	Please add toner
Low Toner	Please add toner
Toner bottle does not exist	Please install the Toner bottle
NIC I/F Error	Please dispose the trouble according to the User Reference Guide.
Mishandled paper in Finisher	Please remove paper according to the message screen of printer
Finisher conveyance door is open	Please close Finisher Conveyance Door
Finisher does not work correctly	Please dispose the trouble according to the message screen of the printer
Mishandled paper in Finisher	Please remove paper according to the message screen of printer
Printing Paused due to some interuptions.	Please wait. If this situation continues, please check printer.
Printer Controller NVRAM Error	Please dispose the trouble according to the User Reference Guide.
Printer Controller SIMM Error	Please dispose the trouble according to the User Reference Guide.
Printer Controller Memory Error	Please dispose the trouble according to the User Reference Guide.
Printer Memory OverFlow	Please dispose the trouble according to the User Reference Guide.
Printing Paused Due to No Paper	Please load paper
Main Lower Tray is not ready	Please insert Main Lower tray
No paper in DB Lower Tray	Please load paper in DB Lower Tray
DB Lower Tray is not available	Please confirm the printer setting
Optics Failure	Please dispose the trouble according to the message screen of the printer
Optics Communication Error	Please dispose the trouble according to the message screen of the printer
Mishandled paper	Please remove paper according to the message screen of printer
Bypass Tray is not ready	Please open Bypass tray
No paper in Bypass Tray	Please load paper in Bypass tray
Bypass Tray is not available	Please confirm the printer setting
Main Upper Tray is not ready	Please insert Main Upper tray
No paper in Main Upper Tray	Please load paper in Main Upper Tray
Main Upper Tray is not available	Please confirm the printer setting
Side door is open	Please close Side door
PM required	Please call service for PM
Printing Paused due to the limit of Fixing-unit-counter	Please replace the Fixing unit
Density declines	Please solve the trouble according to the User Reference Guide.
Output Tray 1 is overloaded	Remove copies from the Output Tray 1
Output Tray 2 is overloaded	Remove copies from the Output Tray 2
Output Tray 3 is overloaded	Remove copies from the Output Tray 3
Output Tray 4 is overloaded	Remove copies from the Output Tray 4
Exit Tray is overloaded	Remove copies from the Exit Tray
Printer Failure	Please dispose the trouble according to the message screen of the printer
Printer Communication Error	Please dispose the trouble according to the message screen of the printer
Actual paper size is different from setting	Please confirm the paper

Appendix A-2 IP-011 Printer Controller

Image 91

Konica Minolta IP-011 Appendix a Troubleshooting Error Message, Error messages shown on the Status Monitor are as follows

Contents

USER’S Guide Page Make sure to read before use Contents Operation Panel Setup Appendix B-2 Appendix a Troubleshooting Appendix A-1Appendix B Product Specifications Appendix B-1 Index Copyright IntroductionFCC Regulations About Registered Trademarks About Supplied Items About Composition of This Manual About Positioning of This Manual Windows Case of using Windows 95/98Case of using Windows NT System Requirements Rules in This Manual Outline Outline Contents of This Chapter Conceptual Connection Copy Mode and Printer ModeOutline of the Printer Controller IP-011 and Printer Engine Outline IP-011 Hardware ConfigurationInterface TCP/IP,IPX/SPX NIC Data Flow Memory Upgrading How to Use Memory General View About the Control Panel Outline About the Printer ToolsAbout the Printer Tools About the Status Monitor Compliant OS About the Printer Driver Setup Setup Contents of This Chapter Models and Environment of Computers Installation of the Printer DriverBefore Installation Files to be Installed Installation to Windows95/98 SetupInstallation with the User Software CD Setup Installation by Using the Plug & Play Installation by using Add Printer Printer Management on WindowsNT Installation to WindowsNT4.0 Installation by Using the User Software CD Default C\Program Files\Konica IP-011 Uninstallation of the Printer Driver Test Print Execution of Printing Setup Print from ApplicationsPrint Settings Displaying the Setup Screen Setup Contents of Settings 14 IP-011 Printer Controller Paper tab 16 IP-011 Printer Controller Watermark tab 18 IP-011 Printer Controller Printer Driver Printer Driver Contents of This Chapter Apply CancelWorking Environment Property of Printer Driver Printer Driver COM1, COM2 File Printer Driver Function List Whether borders are printed or not Original paper you can set differs Chapter Printer Driver Alternate Alphabetic OrderAbout Add Port Capture printer port Printer Driver Back cover Copies DefaultDelete port Printer Driver Duplex printing Finisher End CaptureFront Cover Layout Front/Back Cover- Paper TrayFront/Back Cover-Paper Type Group Option New DriverOption Tray Paper tray Printer Driver OrientationOutput tray Protection Print quality Port settingsPaper type Print page borders Set up-Original Paper Printer Driver Print using the following driverSet up-Paper Size Sort Settings of the two-way communication functionSharing Smoothing Staple Printer Driver Spool settings Timeout settings Zoom Printer Driver Watermark Chapter Alternate Sorting Layout 24 IP-011 Printer Controller Plain Thick None Trays DB-209 DB-409 Paper Size Control Panel Setup Control Panel Setup Contents of This Chapter Control Panel of the Copier About the Control Panel Information Entry Control Panel SetupHow to Enter Settings on the LCD Panel Item Selection Printer Menu Screen Printer Mode Basic ScreenSetting Cancel Job Numeric keys Printer Setting screenMain Menu Previons Setting screen of the selected item is Displayed Procedures of the Printer Setting Control Panel Setup English French Italy German Spanish Configuration of Printer Setting MenuTCP/IP Setup NetWare Setup Password Protection Error Control Panel Setup Print QualityO Timeout CMD Error Network Setup Functions of the Printer SettingSelect Language Print Quality Timeout Error CMD ErrorTest Print Help Factory Default Status Monitor and Control Panel Status Monitor and Control Panel Contents of This Chapter Status Monitor and Control Panel Printer Setting tabConfiguration tab Status Monitor and Control Panel Status Monitor and Control Panel Working Environment How to Install Restarting the Status Monitor How to Operate the Status MonitorStarting the Status Monitor Finishing the Status Monitor Show/Hide the Status Monitor Case of Expanding the Display Display ChangeCase of Reducing the Display Finishing the Control Panel Starting the Control Panel Buttons of the Control Panel Set Default Settings of Paper Printer Setting Confirmation of Configurations Appendix a Trouble Shooting Error messages shown on the Status Monitor are as follows Appendix a Troubleshooting Error Message OHT Film is not selectable Basic TroubleshootingGeneral Problems of Printing Printer Controller does not respond to the Print command You can not print the test print Appendix a Troubleshooting Duplex option is not displayed Memory Error / Memory Overflow / Overrun Appendix B Product Specifications A4R A5R B5R Appendix B Product Specifications Appendix B Product Specifications Index Index Index Index Page Konica Corporation