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Kyocera FS-6700 manual Chapter Troubleshooting

Models: FS-6700

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Chapter 5 Troubleshooting

Chapter 5

Troubleshooting

This chapter explains how to handle printer problems which may or may not occur. The procedures are easy to follow. If a problem persists after you have completed the appropriate troubleshooting procedures, call for the assistance of a service person.

5.1.	General Guide	5-	2
5.2.	Power Problems	5- 3
5.3.	Interface Problems	5-	4
5.4.	Print Quality Problems	5-	5
5.5.	Indicators and Messages	5-10
5.6.	Correcting a Paper Jam	5-19

5-1

Image 146

Kyocera FS-6700 manual Chapter Troubleshooting

Contents

User’s Manual Introduction IBM Program License Agreement Iii Typeface Trademark Acknowledgement FCC statement Conforming to the Class B limits Interface connectors Safety informationViii Ozone concentration Important Safeguards Declaration of Conformity U.S.A CE Marking Directive According to Council Directive 89/336/EEC and 73/23/EECXiii Declaration of Conformity AustraliaISO Safety & EMI RequirementsCanadian Department of Communications compliance statement Prolonged Non-use DisclaimerProlonged Non-Use and Moving the Printer Moving the PrinterXvi Energy Star program guideline Initial sleep mode setting Power consumptionMinutes 60 minutes Kyocera ECO-PRODUCT Ultra long life modules IntroductionSuperb print quality Amorphous silicon drumLarge paper capacity cassettes High speed printingEnvironmentally benign waste parts Scalable printingAutomatic rotation of fonts and graphics Wide variety of internal symbol setsKpdl Kyocera Printer Description Language Display of printer messages in any of three languagesSupports various network environments Large memory capacityEquipped with two expansion slots Kyocera Print MonitorContents Mode Select Menu IndexChapter Installing the Printer Positioning the Printer ClearancePlaces to Avoid Current capacity Basic requirementsFrequency Power Supply Unpacking and Inspection List of shipped componentsInstalling the Page Printer Names of Parts Front ViewInterior View Rear View Setting Up and Interfacing Install the Toner Container Open the Top CoverSealing strip Close the Top Cover Install the Waste Toner Bottle Installing the Page Printer Adjusting the Paper Guides of the Paper Cassette Open the cassette cover Paper stopper Add Paper Paper Cassette Set the clips at the two corners as shown below Close the paper cassette cover Install the Face-up Output Tray sold separately Connect the Printer to the Computer Serial Interface Connection Parallel interfaceSerial interface Attach the Power Cord Print a StatusTest the Interface with the Computer Windows Set the Emulation ModeInstall the Printer Driver Installing the Page Printer Windows Feeding from the Multi-Purpose Tray and Associated Settings Multi-Purpose Tray FeedingWithdraw the sub tray as shown in the diagram Load the paper Setting Each Mode First Mode Automatic Manual FeedingCassette mode Manual mode Feeding Envelopes Overhead Projection OHP FilmMemory Card To insert and use a memory cardHandling Memory Cards To remove the memory cardMemory Expansion Installation Printing condition Resolution 300 dpi 600 dpiRemoving the Main Circuit Board Withdrawing the Main Circuit Board from the PrinterSimm to be used Installing and Removing SIMMs Installing SIMMsTesting the Expansion Memory Removing SIMMsChapter Operating Laser Printer Control Panel Message Display Message MeaningInterface Indicator Resolution IndicatorPaper Size Indicator Copy IndicatorSymbolic Indicators Indicator Name DescriptionControl Keys Key FunctionSelects the cassette feed or multi purpose tray feed Operating Procedures Operating PrecautionsSwitching Power On Basic Printing Operations Selecting the Output Tray Feed Selection Switching Online/Offline Canceling Printing Status Printout Sample Status Hardware information Installation OptionsSoftware version InformationUser font list Fonts at startup for each interfaceKIR test pattern Mode Selection Form FeedMenu Description Default Setting Mode Selection MenuMode Selection Menu List Selects the print font Bitmap Duplex mode Parallel Interface Mode Configuring InterfacesParallel Interface Mode Display DescriptionDisplayDescription Emulation SelectionKC-GL Emulation Reduction Page Set Source Size-Target Size Combinations Sleep Timer Setting Selecting Sleep Timer Mode Selecting Dump Received Data Mode Dumping Received DataKIR Level Status KIR Checking Lines Selecting KIR Mode Ecoprint Mode Selecting Ecoprint ModeResource Protection Selecting Resource Protection Mode Adjusting the Print Density Selecting Print Density ModeSetting the Audio Warning Buzzer Type of Error and Corresponding Audio Alarm Buzzer Priority Error Message Alarm Frequency RemarkSelecting Buzzer Mode Memory Cards Inserting Memory CardsOperating a Memory Card Reading Fonts from a Memory Card Reading Macros from a Memory Card Reading Data Partitions from a Memory Card Writing Data Partitions to a Memory Card Operating the Laser Printer Deleting Data from a Memory Card Formatting Memory CardsOperating the Laser Printer Printing a List of Data Names Partitions Chapter Fonts Scalable fonts Resident FontsBitmap fonts List of Fonts Kpdl FontsResident Scalable Fonts Resident Scalable Fonts Kpdl Fonts Fonts Symbol set Sset value Bitmap Fonts Symbol setsSymbol set Scalable Fonts Symbol sets Sset ID Chapter Maintenance Toner Kit Replacement Toner kit replacement intervalToner Kit to be Used Supplying TonerTo replace the toner container, proceed as follows Plastic Bag Developer Maintenance Replace the Waste Toner Bottle Cap the waste toner bottle after removing from the printer New Waste Toner Bottle Main Charger Unit CleaningCleaning the Charger Wire Cleaning the Grid Main Charge Unit Paper Feed Unit Maintenance Chapter Troubleshooting If the printing is abnormal General GuideIf the printer does not print Check the power cord Power ProblemsCheck the power switch Call for the assistance of a service personCheck the interface network cable Interface ProblemsTry using a different cable Check your file and softwareAll-black printout Print Quality ProblemsCompletely blank printout Check the developer unitBlack or white vertical streaks Clean the charger wireDropouts, horizontal streaks, stray dots Check the control panelFaint or blurred printing Check the Ecoprint setting See SectionImage is smeared See Section Call for the assistance of a service person Section Clean the main charger wireCheck the main charger unit installation Grey backgroundCheck the paper chute and the ramp Dirt on the top edge or back of the paperCharacters out of position Check the transfer rollerSymbolic Indicators Condition Corrective Action Indicators and MessagesIndicators Maintenance Messages Maintenance Messages Corrective ActionMessage Corrective Action Mechanical error n=0, 1, 2, ...-Call a service person. Cancel key Error MessagesError Messages Corrective Action You have inserted the wrong memory card when the Insert Section Capacity of the memory card is insufficient. This error Occurred when the data was compressed to be fitted within Correcting a Paper Jam Return the paper feed unit to the printerCorrecting a Paper Jam Paper Cassette Correcting a Paper Jam Chapter Symbol Set Tables HP LaserJet 5M Symbol Sets LaserJet 5M HP Roman-8 8U LaserJet 5M ECMA-94 Latin 1 0NSymbol Set Tables LaserJet 5M IBM PC-8 D/N 11U LaserJet 5M IBM PC-850 12ULaserJet 5M Dutch801-RomanSWM 6N LaserJet 5M PS Math 5M LaserJet 5M PS Text 10J LaserJet 5M Math8 8M LaserJet 5M Pi Font 15U LaserJet 5M MS publishing 6J LaserJet 5M Windows 9U LaserJet 5M Desktop 7J LaserJet 5M ISO Latin 2 2N LaserJet 5M ISO Latin 5 5N HP LaserJet 5M Symbol Sets Symbol Set Tables HP LaserJet 5M Symbol Sets LaserJet 5M PC-852 Latin 2 17U LaserJet 5M PC-Turkish 9T Macintosh 12J LaserJet 5M International Characters 123 124 125 126 ISO-6 US Ascii ISO-4 UKAppendix a Printer Specifications Printer Specifications IPX/SPX, TCP/IP, DLCDescription Appendix B Paper Selection General Guidelines Usable PaperPaper Specifications Table B.1. Paper SpecificationsComposition Selecting the Right PaperCondition of the Paper Paper Size Table B.2. Paper Sizes for Paper FeedingThickness Basis WeightSmoothness Moisture Content Electrostatic properties StiffnessCurl Quality controlSpecially treated paper Special Paper Preprinted Paper Overhead Projection OHP Film Table B.3. OHP Film SpecificationsColored Paper Postcards EnvelopesLabels Table B.4 Adhesive Label Specifications Appendix C Host Computer Interface Parallel Interface Parallel interface communication modesInterface Signals Pin In/out Description Strobe* nStrobe PinAcknowledge* nAck Pin Data 0 1 to Data 7 8 Pins 2 toPaper Empty PError Pin Busy Busy Pin+5V DC Pin Error* nFault PinPower Ready Pin Prime nInit PinRS-232C interface Interface SignalsSerial RS-232C/RS-422A Interface FG Frame Ground PinRTS Request To Send Pin SG Signal Ground PinRXD Receive Data Pin CTS Clear To Send Pin DSR Data Set Ready PinRS-422A interface Removing the Main Circuit BoardWithdrawing the Main Circuit Board from the Printer Changing the Jumper Connector Verifying the Setting Table C.3. RS-422A Signal Pin Assignments In/out DescriptionRS-422A interface voltage levels Overview of Signals RS-422ASerial Connector RDA Receive Data Inverted Pin RDB Receive Data PinH2 Data bits RS-232C/RS-422A ProtocolH1 Baud rate Parameter value H3 Stop bitsH6 Buffer nearly-full threshold H4 Parity Parameter value MeaningH5 Protocol logic Parameter value Meaning Error not handled Prescribe IIe Frpo D0 commandSerial interface error H7 Buffer nearly-empty thresholdRS-232C Cable Connection Preparing an RS-232C CableConnecting the Printer to the Computer To test the interface, then enter Index INDEX-2 INDEX-3 Mode Select Menu Mode SelectionDepending on the emulation selected, the following From previous