Troubleshooting

Problem 6: You cannot make a call with the speakerphone.

If you are using a TAPI application, like Microsoft Dialer (Dialer is an add-on package for Windows 3.1x but is provided with Windows 95 and Windows NT 4.x) to operate your PARTNER set, you may encounter a problem. You can make calls on the phone using the TAPI application. However, if the TAPI application is running and you try to make a call on the speakerphone manually, the line will be disconnected. This problem is the result of a problem with Microsoft TAPI. To correct this problem, you should close the offending TAPI application. Or, as a workaround, you should lift the hand-set first and then turn on the speakerphone.

NOTE:

This problem will exist with some TAPI applications. One application that does not exhibit this problem is Microsoft Phone (only available for Windows 95).

Problem 7: When you start the PassageWay Configurator and use the Auto Detect feature, you receive the message “Device Not Present.”

In configuring the service provider, you may choose to let the Configurator search for the COM port to which the PassageWay link is connected. All of the COM ports known to the system will be searched. If the Windows system comes across a PCMCIA COM port that is not physically there, but is available to Windows, you will receive the following error message (“Device Not Present”). The following example is for COM4.

“A PCMCIA Card for the COM4 port is not present in a slot. Insert a card for the port and select the OK button. You may have to reconfigure the COM port.”

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Lucent Technologies 560-201-113 manual Problem 6 You cannot make a call with the speakerphone