Lucent Technologies 560-201-113 manual Troubleshooting

Troubleshooting

Problem 2: Connect displays its Communications Error dialog box within a few seconds after it is run.

This message indicates that Connect cannot communicate properly with your telephone. This message can appear for one of the following reasons:

Your PassageWay adapter is not connected properly to your PC serial port and/or your telephone.

Your PassageWay adapter is not receiving power from the PARTNER system.

Connect is administered to use a different serial port than the one to which the PassageWay adapter is connected.

One or more cables and/or adapters are damaged, not properly attached, or not compatible with the PassageWay Service Provider.

You should follow the instructions provided in this dialog box to troubleshoot the problemT. These instructions ask you to verify the following items:

The PC-side and phone-side cabling are connected properly.

Insure that the 7-foot phone cord between the jack marked “Line” on the telephone and the jack marked “Phone” on the PassageWay adapter is completely inserted into both jacks. A proper connection is confirmed by a tactile “click” as the cord is fully inserted.

Also insure that any RS-232 cables and adapters that you might be using to connect the PassageWay adapter to your PC are NOT null modem cables (a special type of cable), and that the total length of the combined RS-232 cabling does not exceed about 40 feet (the length should be as short as is convenient for your setup).

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