Leaving a message by phone, Directory assistance | NEC IM-16

Leaving a message by phone

The system lets you leave voice mes- sages for subscribers, groups, or guests. If you call a subscriber’s extension and the call is unanswered, your call is auto- matically routed to the subscriber’s mailbox, where you can leave a message. You can also leave messages directly in a subscriber’s mailbox.

If your phone system uses identified subscriber messaging, the system auto- matically tags a message from your assigned extension with your name.

If your phone system does not use iden- tified subscriber messaging or you are calling from another subscriber’s exten- sion, you need to identify yourself as a subscriber by entering your personal ID and security code.

Directory assistance

Your system may use automatic direc- tory assistance, numeric directory assis- tance, or both, to help callers find subscribers’ extension numbers.

Callers with letters on their phones can use automatic directory assistance, which identifies subscribers by their last names. All callers can use numeric directory assistance, which groups sub- scribers by department, location,

or some other category.

Special delivery options

When you leave an identified subscriber message, you can mark it with one or more of these special delivery options:

Urgent The message is played first, before regular messages.

Private The message cannot be redi- rected.

Return receipt The system tells you when a subscriber has heard the mes- sage.

Future delivery The message is deliv- ered at the time and day you specify.

SEE ALSO

Modifying a message	14	Shortcuts	68
Modifying a message	14	Shortcuts	68
Canceling a message	16

4 s NEAXMAIL IM-16 USER GUIDE

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NEC IM-16 manual Leaving a message by phone, Directory assistance, Special delivery options

Contents

NEAXMail IM-16 To access your mailbox by computer For assistance, call Introductionii Introduction On the phone On the computer ViewMail Setting up your mailbox To set up your mailbox Checking and leaving messages Checking new messages by phone Optional playback featuresChecking new messages To check new messages by phone Checking new messages by computer To check new messages from your computer Directory assistance Leaving a message by phoneSpecial delivery options To leave an identified subscriber message To leave a message directly in a subscriber’s mailbox Sending a message by computer To send a message by computer For composing and sending a message To leave a message to several subscribers by phone Leaving a group messageTo leave a group message by phone To find out who has not heard a group message by phone Sending a group message by computer Reviewing messages by phone Reviewing messagesTo review messages by phone Reviewing messages by computer To review an old message by computer Redirecting a message To redirect a message by phone To redirect a message by computer Modifying a message To modify a message by phone Modifying a message by computer Canceling a message To cancel a message by phone Canceling a message by computer To cancel a message by computer Archiving a message To archive a message by phone Archiving messages by computer To archive a message by computer To redirect or save a conver- sation by phone Recording a conversation by phoneTo record a conversation by phone Live record phone button options To record a conversation by ComputerPage Changing your mailbox setup Working with the Mailbox Manager To change your profile To use the Control bar To change your security code by computer Changing your security codeTo change your security code by phone To change your recorded name by computer Changing your recorded and spelled namesTo add or remove your name from the directory by phone To change your recorded name by phone Busy greeting Changing your greetingsStandard greeting Alternate greeting Speak into the microphone To activate your busy greeting by phone Telephone conversation type Playback optionsAnnounce To change your playback options by computer Changing call transfer options To turn call transfer on or off by phone To turn call transfer on or off by computer Announce before connecting caller Changing call screening options To change call screening options by computer To turn call screening on or off by phone To turn call holding on or off by computer Changing call holding optionsTo turn call holding on or off by phone Changing message delivery options To change message delivery options by computer To change message delivery by phone Creating groups To create a group by phone To create a group by com- puter Changing groups To change a group by com- puter To change a group name or number by phone To add or delete group members by phoneTo hear a list of your groups and group members by phone Page ViewFax Fax mail Sending faxes by computer ViewFax Print-to-fax To send a fax by computer Receiving faxes Fax mail settingsFax delivery options For displaying the fax For sending Changing fax setup To change your fax delivery phone number or schedule To change your fax greeting To change your fax notificationPage Using ViewCall Plus Screening and managing calls Identifying and screening calls Managing calls TAPI-compliant systems Tracking calls Call log PhoneBASIC Page Mail Notify/Delivery Mail Reader To check your e-mail messages Checking e-mail by phoneTo hear who else received an e-mail message To turn your e-mail totaling on or off by computer Changing your e-mail setup optionsTo turn your e-mail totaling on or off by phone Using numbers only Your e-mail passwordUsing letters and numbers To fax a particular e-mail message Receiving e-mail by faxTo fax your e-mail messages Page Using quick message actions and shortcuts Quick message actions Mail Integration package Shortcuts Voice messaging Fax package Managing your voice messages with Soft Keys OLD Setup System menus Main Menu Index Neaxmail IM-16 User Guide Index s Page Page Neaxmail IM-16 User Guide NEAXMail AD-40 For YES 2 for no Current Menu