Introduction, On the phone | NEC IM-16 guide

Introduction

Welcome to NEAXMail IM-16, a simple yet powerful voice messaging system that can greet your callers and record your messages. You will find it quick and easy to use.

On the phone

The voice messaging system lets you control how your mailbox receives mes- sages and plays them back. You can change these settings whenever you like, from any phone. The phone options consist of:

Menu conversation The menu con- versation leads you quickly to your destination. You will hear a menu of options. Enter the number associated with the option to perform the partic- ular task. The voice messaging sys- tem’s menu options are diagrammed on page 70.

1 for Yes, 2 for No® If you prefer, ask your system manager to set up your mailbox with the 1 for Yes, 2 for No conversation. This conversation leads you step by step through all of your options with easy, yes-and-no questions. Just enter 1 for Yes, 2 for No.

Shortcuts To perform routine tasks quickly, you can enter a sequence of numbers in advance of the conversa- tion questions or menus.

Help When the system conversation asks you a question, enter 3 to hear a Help menu of options.

ii s NEAXMAIL IM-16 USER GUIDE

Image 4

NEC IM-16 manual Introduction, On the phone

Contents

NEAXMail IM-16 To access your mailbox by computer For assistance, call Introductionii Introduction On the phone On the computer ViewMail Setting up your mailbox To set up your mailbox Checking and leaving messages Optional playback features Checking new messagesChecking new messages by phone To check new messages by phone Checking new messages by computer To check new messages from your computer Directory assistance Leaving a message by phoneSpecial delivery options To leave an identified subscriber message To leave a message directly in a subscriber’s mailbox Sending a message by computer To send a message by computer For composing and sending a message Leaving a group message To leave a group message by phoneTo leave a message to several subscribers by phone To find out who has not heard a group message by phone Sending a group message by computer Reviewing messages by phone Reviewing messagesTo review messages by phone Reviewing messages by computer To review an old message by computer Redirecting a message To redirect a message by phone To redirect a message by computer Modifying a message To modify a message by phone Modifying a message by computer Canceling a message To cancel a message by phone Canceling a message by computer To cancel a message by computer Archiving a message To archive a message by phone Archiving messages by computer To archive a message by computer Recording a conversation by phone To record a conversation by phoneTo redirect or save a conver- sation by phone Live record phone button options To record a conversation by ComputerPage Changing your mailbox setup Working with the Mailbox Manager To change your profile To use the Control bar To change your security code by computer Changing your security codeTo change your security code by phone Changing your recorded and spelled names To add or remove your name from the directory by phoneTo change your recorded name by computer To change your recorded name by phone Changing your greetings Standard greetingBusy greeting Alternate greeting Speak into the microphone To activate your busy greeting by phone Telephone conversation type Playback optionsAnnounce To change your playback options by computer Changing call transfer options To turn call transfer on or off by phone To turn call transfer on or off by computer Announce before connecting caller Changing call screening options To change call screening options by computer To turn call screening on or off by phone To turn call holding on or off by computer Changing call holding optionsTo turn call holding on or off by phone Changing message delivery options To change message delivery options by computer To change message delivery by phone Creating groups To create a group by phone To create a group by com- puter Changing groups To change a group by com- puter To change a group name or number by phone To add or delete group members by phoneTo hear a list of your groups and group members by phone Page ViewFax Fax mail Sending faxes by computer ViewFax Print-to-fax To send a fax by computer Receiving faxes Fax mail settingsFax delivery options For displaying the fax For sending Changing fax setup To change your fax delivery phone number or schedule To change your fax greeting To change your fax notificationPage Using ViewCall Plus Screening and managing calls Identifying and screening calls Managing calls TAPI-compliant systems Tracking calls Call log PhoneBASIC Page Mail Notify/Delivery Mail Reader To check your e-mail messages Checking e-mail by phoneTo hear who else received an e-mail message To turn your e-mail totaling on or off by computer Changing your e-mail setup optionsTo turn your e-mail totaling on or off by phone Using numbers only Your e-mail passwordUsing letters and numbers To fax a particular e-mail message Receiving e-mail by faxTo fax your e-mail messages Page Using quick message actions and shortcuts Quick message actions Mail Integration package Shortcuts Voice messaging Fax package Managing your voice messages with Soft Keys OLD Setup System menus Main Menu Index Neaxmail IM-16 User Guide Index s Page Page Neaxmail IM-16 User Guide NEAXMail AD-40 For YES 2 for no Current Menu