Nortel Networks CallPilot Desktop Messaging manual Calling the sender of a message

Calling the sender of a message

You can respond to a message with a telephone call instead of a recorded message.

My CallPilot includes a Call Sender button that appears in both the Message List and Open Message views. Clicking the Call Sender button calls the sender of the currently selected message, regardless of whether or not the message contains an audio attachment.

The Call Sender button only appears when all of the following conditions are met:

„The Mailbox Class allows the Telset Class-of-Service

„Messages are being viewed on the CallPilot server

When the Call Sender button is pressed, depending on whether CallPilot is installed on the client computer or not, an appropriate dialog box appears asking you to verify the phone number.

CallPilot Not installed

CallPilot Is Installed

The Remember changes check box associates the new phone number with the original. Subsequent calls to the same sender auto-fill the Verify number field with the new phone number. The maximum number of digits that can be entered is 50.

The Call Sender button causes your telset to ring. When you answer the call, your telset is connected to the specified phone number.

This Make Call feature contains no error detection after the call has been placed, and My CallPilot does not have control over the call or your telset after the call has been placed.

My CallPilot also includes a new Directory Call button in the Address Book Search view. This button only appears when you compose a message on your CallPilot

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