Nortel Networks VT100 manual 2Template files

2-2Template files

To develop a voice application that accesses the same information as a terminal operator, you need to tell Meridian IVR 2.0/I how to execute the same series of actions that the terminal operator executes. You provide this information in ASCII files called template files.

Template files provide the layout and content of each screen in the host application as the terminal operator sees them. Figure 2-1 compares a transaction done by a terminal operator to one done by a customer calling into a voice response system.

Note: The first step performed by the terminal operator is not performed by the action template. It is performed by the initial-action template (described later in this chapter). The initial-action template handles the login and moves the application to the appropriate screen to begin the transaction.

555-9001-316 Standard 1.0 February 1996