IVR 2.0/I call flow interface
An application using the COMI, COMO, and COMA cells
Figure 4-7 shows a sample IVR 2.0/I application that uses the COMI, COMO, and COMA cells to retrieve a customer’s account balance stored on a host computer. This example application uses the action and screen templates created in Chapter 3. A caller activates this example application by pressing “1” after hearing the prompt played by the MENU cell. A separate action template and its associated screen templates would need to be created to support menu choice 2.
To illustrate the logic of the call flow, these applications are shown as one page applications with no error branches. In reality, these applications would span several pages and would have all error branches connected appropriately.
Meridian IVR VT100 Gateway Development Guide Product release 2.0/I
