Nortel Networks manual COMI/COMO cell parameters, TRS templates, and VT100 screens

IVR 2.0/I call flow interface 4-15

Figure 4-8

COMI/COMO cell parameters, TRS templates, and VT100 screens

Templates

Corresponding Screens

From Action Template parameter in COMI cell

#action template to perform steps

ACME Accounting

#required to retrieve customer's balance

1

Accounts Receivable

#filename: getbalance.act

2 Accounts Payable

acctng clr_cust logout_cust

getbalance

3

Reports

accrec

#choose Ac. Rec menu

4 Inventory

acctno

#enters account number

5

Exit

customer

#retrieves balance

Enter menu selection:

#screen template to choose accounts

ACME Accounting

#receivable option, filename:accrec.scn

accrec

1,20

ACME Accounting

1 Accounts Receivable

24,26

—

1

2 Accounts Payable

0,0

<

ENTER

3 Reports

4

Inventory

5

Exit

Enter menu selection: 1

Enter account number:

#screen template to enter acct number

ACME Accounting

#in popup field, filename: acctno.scn

1 Accounts Receivable

acctno

1,11

Enter account number:

2 Accounts Payable

24,11

—

*

3 Reports

0,0

<

ENTER

4

Inventory

5

Exit

Enter menu selection: 1

From ACCOUNTNUMBER buffer in

Enter account number:

845-23-87

COMI cell

#screen template to obtain balance

Account Number:

845-23-87

#filename: customer.scn

Customer:

Jane K. Smith

Current Balance:

2486.14

customer

1,1

Account Number:

Address:

19 Alpha Road

Payment Due:

150.00

2,48

—

$

Chelmsford

Payment Due Date:

4/30/93

MA 01824

Options:

1

Print invoice

2 Enter payment

Put into BALANCE buffer in COMO cell

3

Enter purchase

4

Exit

Enter menu selection:

Meridian IVR VT100 Gateway Development Guide Product release 2.0/I