Call Audit Enabled
Determines if this cell logs the following information to the call audit statistics file (audit_stat.d):
•Application Name
•Cell Name
•Cell Number
•Date and Time of Cell Execution
•Contents of the Cell Comment field
•Contents of the Call Audit Information buffer The default setting is No.
Call Audit Information
When you enable Call Auditing, the Call Auditing process logs the contents of this buffer to the audit_stat.d file. The default setting is DIGITS.
COMO cell blocking?
Activating blocking tells the COMO cell to wait for the transaction to complete before continuing to the next cell. The application will wait until the TRS interaction ends before it continues through the IVR 2.0/I application (following the “END OF DATA” or “MORE DATA” branch, only one of these cells should have a branch). If you select “No,” the COMO cell receives a status code from the TRS process. If the transaction is complete, the application follows the “END OF DATA” or “MORE DATA” branch (whichever one connects to another cell). If the transaction is not complete, the application follows the ”NOT READY” branch. You could use this branch to play a prompt notifying the caller that the transaction is in progress, and then feed the call flow back into the COMO cell.
COMO cell buffer count
You do not need to enter a value in this field as IVR 2.0/I automatically calculates the number of buffers when you click on the “Apply” button.
COMO cell output buffers
Enter the name of the buffers that will accept the output from the host computer. Figure
