8. Help

Problem

Cause & Solution

The printing quality is poor.

L If documents can be copied properly, the unit is working normally. The other

 

party may have sent a faint document or there may be something wrong

 

with the other party’s machine. Ask them to send a clearer copy of the

 

document or to check their fax machine.

 

L Some paper has instructions recommending which side to print on. Try

 

turning the paper over.

 

L You may have used paper with a cotton and/or fiber content that is over

 

20%, such as letterhead or resume paper.

 

L The remaining toner is low. Replace the toner cartridge (page 54).

 

L To check the drum life and quality, please print the printer test list (page 64).

 

If printing quality is still poor, replace the toner cartridge and drum unit.

 

L The glass or rollers are dirty with correction fluid, etc. Clean them (page 62).

 

Please do not insert a document before correction fluid has dried

 

completely.

 

 

When an extension telephone

L You must set remote fax activation to ON (feature #41 on page 44)

is connected, I cannot receive

beforehand.

documents by pressing

L Press {*}{#}{9} firmly.

{*}{#}{9}.

L You may have changed the remote fax activation code from {*}{#}{9}

 

(default setting). Verify the remote fax activation code (feature #41 on page

 

44).

 

L The memory is full of received documents due to a lack of recording paper

 

or a recording paper jam. Install paper (page 17) or remove the jammed

 

paper (page 58).

 

 

The other party complains

L The memory is full of received documents due to a lack of recording paper

that they cannot send a

or a recording paper jam. Install paper (page 17) or remove the jammed

document.

paper (page 58).

 

L The unit is not in FAX ONLY mode. Press {Auto Answer} repeatedly to turn

 

ON the {Auto Answer} indicator.

 

 

I cannot select the desired

L If you want to set FAX ONLY mode:

receiving mode.

– press {Auto Answer} repeatedly to turn ON the {Auto Answer}

 

indicator.

 

L If you want to set TEL mode:

 

– Press {Auto Answer} repeatedly to turn OFF the {Auto Answer}

 

indicator.

 

L The Distinctive Ring of feature #31 is activated (page 38).

 

 

 

 

8.3.5 Copying

Problem

Cause & Solution

The unit will not make a copy.

L You cannot make a copy during programming. Make the copy after

 

programming.

 

L The document was not fed into the unit properly. Re-insert the document.

 

L Recording paper is not installed or the unit has run out of paper. Install

 

paper (page 17).

 

 

A black line, a white line or

L The glass or rollers are dirty with correction fluid, etc. Clean them (page 62).

smudge appears on the

Please do not insert a document before correction fluid has dried

copied document.

completely.

 

 

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For assistance, please visit http://www.panasonic.com/help

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Panasonic KX-FL421 manual Copying