8. Help
52 For assistance, please visit http://www.panasonic.com/help

8.3.5 Copying

The printing quality is poor. LIf documents can be copied properly, the unit is working normally. The other
party may have sent a faint document or there may be something wrong
with the other party’s machine. Ask them to send a clearer copy of the
document or to check their fax machine.
LSome paper has instructions recommending which side to print on. Try
turning the paper over.
LYou may have used paper with a cotton and/or fiber content that is over
20%, such as letterhead or resume paper.
LThe remaining toner is low. Replace the toner cartridge (page 54).
LTo check the drum life and quality, please print the printer test list (page 64).
If printing quality is still poor, replace the toner cartridge and drum unit.
LThe glass or rollers are dirty with correction fluid, etc. Clean them (page 62).
Please do not insert a document before correction fluid has dried
completely.
When an extension telephone
is connected, I cannot receive
documents by pressing
{*}{#}{9}.
LYou must set remote fax activation to ON (feature #41 on page 44)
beforehand.
LPress {*}{#}{9} firmly.
LYou may have changed the remote fax activation code from {*}{#}{9}
(default setting). Verify the remote fax activation code (feature #41 on page
44).
LThe memory is full of received documents due to a lack of recording paper
or a recording paper jam. Install paper (page 17) or remove the jammed
paper (page 58).
The other party complains
that they cannot send a
document.
LThe memory is full of received documents due to a lack of recording paper
or a recording paper jam. Install paper (page 17) or remove the jammed
paper (page 58).
LThe unit is not in FAX ONLY mode. Press {Auto Answer} repeatedly to turn
ON the {Auto Answer} indicator.
I cannot select the desired
receiving mode.
LIf you want to set FAX ONLY mode:
– press {Auto Answer} repeatedly to turn ON the {Auto Answer}
indicator.
LIf you want to set TEL mode:
– Press {Auto Answer} repeatedly to turn OFF the {Auto Answer}
indicator.
LThe Distinctive Ring of feature #31 is activated (page 38).
Problem Cause & Solution
The unit will not make a copy. LYou cannot make a copy during programming. Make the copy after
programming.
LThe document was not fed into the unit properly. Re-insert the document.
LRecording paper is not installed or the unit has run out of paper. Install
paper (page 17).
A black line, a white line or
smudge appears on the
copied document.
LThe glass or rollers are dirty with correction fluid, etc. Clean them (page 62).
Please do not insert a document before correction fluid has dried
completely.
Problem Cause & Solution
FL421-PNQX3022ZA-OI-en.book Page 52 Thursday, July 29, 2010 9:35 AM