8. Help

8.3 When a function does not work

8.3.1 Initial settings

Problem

Cause & Solution

I cannot hear a dial tone.

L The telephone line cord is connected to the [EXT] jack on the unit. Connect

 

to the [LINE] jack (page 19).

 

L If you use a splitter/coupler to connect the unit, remove the splitter/coupler

 

and connect the unit to the wall jack directly. If the unit operates properly,

 

check the splitter/coupler.

 

L Disconnect the unit from the telephone line and connect a known working

 

telephone. If the working telephone operates properly, contact our service

 

personnel to have the unit repaired. If the working telephone does not

 

operate properly, contact your telephone company.

 

L The power cord or telephone line cord is not connected. Check the

 

connections.

 

L If you connected the unit through a computer modem, connect the unit

 

directly to a telephone line jack.

 

 

I cannot make calls.

L The dialing mode setting may be wrong. Change the setting (feature #13 on

 

page 20).

 

 

The unit does not ring.

L The ringer volume is turned OFF. Adjust it (page 21).

 

 

 

 

8.3.2 General

Problem

Cause & Solution

The other party complains

L FAX ONLY mode is set. Tell the other party the number is only used for

they only hear a fax tone and

faxes.

cannot talk.

L Change to TEL mode (page 34).

 

L If you use a Distinctive Ring service, make sure you have set the same ring

 

pattern assigned by the telephone company (page 38).

 

 

The {Redial/Pause} button

L If this button is pressed during dialing, a pause will be inserted. If pressed

does not function properly.

immediately after a dial tone is obtained, the last number dialed will be

 

redialed.

 

 

The receiving mode does not

L Distinctive Ring is set (feature #31 on page 38).

function properly.

 

 

 

The unit beeps.

L The memory reception alert of feature #44 is ON (page 44), and the unit has

 

a document in memory. Press {Stop} to stop the beeps, then see the

 

displayed message instructions to solve the problem.

 

 

Whenever I try to retrieve my

L You are probably entering {*}{#}{9}. This is the default setting for the fax

voice mail messages, I am

activation code. If you use a voice mail service, turn the fax activation

interrupted by the fax tone.

feature OFF or reprogram the activation code (feature #41 on page 44).

 

 

The recording paper does not

L High humidity may cause the recording paper to curl. Try turning the paper

stack properly on the paper

over and re-inserting it. If the curl on the paper is heavy, please remove it

stacker.

from the paper stacker. If you still have this problem, contact our service

 

personnel.

 

 

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Panasonic KX-FL421 manual When a function does not work, Initial settings, General