Operations

Fax transmission

Problem

Cause & Remedy

The other party complains that dirty

The glass or rollers are dirty. Clean them (p. 112).

patterns or black lines appear on

 

their received documents.

 

 

 

I cannot make an international fax

Use the overseas transmission mode (p. 56).

call.

Add two pauses at the end of the telephone number (p. 34) or dial

 

manually.

 

 

Fax reception

Problem

Cause & Remedy

I cannot receive documents.

The telephone line cord is connected to the EXT jack on the unit.

 

Connect to the LINE jack (p. 26).

 

 

I cannot receive documents

The receive mode is set to the TEL mode. Set to the FAX ONLY or

automatically.

TEL/FAX mode.

 

The time to answer the call is too long. Decrease the number of

 

rings (p. 62, 71).

 

 

The display shows “CONNECTING.....”

The incoming call is not a fax. Change the receive mode.

but faxes are not received.

 

 

 

The recording image is faint.

The sender transmitted a faint document. Ask them to transmit a

 

clearer copy of the document.

 

The thermal head is dirty. Clean it (p. 112).

 

 

The printing quality is poor.

Some paper has instructions recommending which side to print on.

 

Try turning the paper over. We recommend smooth paper such as

 

Hammermill R Jet Print for clearer printing.

 

 

A blank sheet is ejected after the

The receiving reduction rate is not programmed correctly. Program

received documents are printed out.

the proper rate (p. 73).

 

 

Receive mode

 

Problem

Cause & Remedy

 

I cannot select the desired receive

If you set the FAX ONLY or TEL/FAX mode:

 

mode.

– Select the desired mode using feature #77 (p. 70), and

 

 

– Press AUTO ANSWER to turn on the AUTO ANSWER light.

 

AUTO ANSWER

ON

 

FAX ON

 

 

 

 

If you set the TEL mode:

– Press AUTO ANSWER to turn off the AUTO ANSWER light.

AUTO ANSWER

FAX ON OFF

Copying

Problem

Cause & Remedy

 

 

When you try to make a copy, the Pull the paper set lever, make sure the paper is inserted correctly

unit beeps and the display shows and push the paper set lever.

“CHECK PAPER”.

The unit does not make a copy. You may be programming the unit. Try to make a copy after programming or stop the programming.

(continued)

100

For Assistance, Call 1-800-435-7329