Error Messages

Printed reports

When your fax does not transmit, check the following items first.

–The number you dialed is correct, and

–The other party’s machine is a facsimile.

If the problem remains, correct the problem by following the communication message printed on the sending and journal reports (see pages 50 and 51).

Communication message

Error code

Cause & Remedy

 

 

 

COMMUNICATION ERROR

41–72

● A transmission or reception error occurred. Try again or check

 

FF

with the other party.

 

 

 

DOCUMENT JAMMED

—

● The document is jammed. Remove the jammed document

 

 

(p. 109).

 

 

 

ERROR-NOT YOUR UNIT

54, 59

● A transmission or reception error occurred because of a problem

 

70

with the other party’s fax machine. Check with the other party.

 

 

 

MEMORY FULL

—

● The document was not received due to memory being full.

 

 

 

NO DOCUMENT

—

● The document was not fed into the unit properly. Reinsert the

 

 

document and try again.

 

 

 

OTHER FAX NOT RESPOND

—

● The other party’s fax machine was busy or ran out of recording

 

 

paper. Try again.

 

 

● The document was not fed properly. Reinsert the document and

 

 

try again.

 

 

● The other party’s fax machine rings too many times. To send a fax

 

 

manually, dial the number, confirm the fax tone, and press

 

 

START/COPY/SET .

 

 

● The other party’s machine is not a facsimile. Check with the other

 

 

party.

 

 

● The number you dialed is not in service.

 

 

 

PRESSED THE STOP KEY

—

● The STOP button was pressed and fax communication was

 

 

canceled.

 

 

 

THE COVER WAS OPENED

—

● The cover was opened. Close it and try again.

 

 

 

OK

—

● Fax communication was successful.

 

 

 

96

For Assistance, Call 1-800-435-7329