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| Operations |
Copying |
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| Problem |
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| Cause & Remedy | ||
A dirty pattern or a black line | ● The glass or rollers are dirty. Clean them (p. 112). | |||||
appears on the copied documents. |
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The copied image is distorted. | ● The thermal head is dirty. Clean it (p. 112). | |||||
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The document is not copied properly. | ● The film is not inserted correctly. Insert it correctly (p. 110, 111). | |||||
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The copied document is blank. | ● The film is not inserted correctly. Insert it correctly (p. 110, 111). | |||||
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The printing quality is poor. | ● Some paper has instructions recommending which side to print on. | |||||
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| Try turning the paper over. We recommend smooth paper such as |
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| Hammermill R Jet Print for clearer printing. |
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The printing is light. |
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| ● You may have used paper with a cotton and/or fiber content that is | |||
| Original | Copy | over 20%, such as letterhead or resume paper. We recommend | |||
| smooth paper such as Hammermill R Jet Print for clearer printing. | |||||
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A paper jam occurs during copying. | ● The film is not inserted correctly. Insert it correctly (p. 110, 111). | |||||
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Problem | Cause & Remedy |
I cannot receive documents | ● Your greeting message on the answering machine is too long. |
automatically. | Shorten the message (up to 10 seconds). |
| ● The answering machine rings too many times. Set to 1 or 2 rings. |
| ● The silent detection feature is deactivated. Activate this feature |
| (p. 74). |
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I cannot receive voice messages. | ● Check if the answering machine is turned on and connected to the |
| unit properly (p. 63). |
| ● Set the number of rings on the answering machine to 1 or 2. |
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I cannot retrieve recorded voice | ● The remote access code on your answering machine is the same |
messages on the answering machine | as your fax activation code. Set a different number for each code. |
from a remote location. | ● You did not program your remote access code in your fax machine |
| correctly. Program the same code that is programmed on the |
| answering machine (p. 65). |
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The greeting message on your | ● The greeting message has a silent pause longer than 4 seconds. |
answering machine is interrupted | |
halfway and the caller cannot leave |
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a voice message. |
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I pressed the remote access code to | ● The code may include “#” which is used for certain features |
access the answering machine | provided by the telephone company. Change the code on the |
remotely, but the line was | answering machine to another number which does not include “#” |
disconnected. | (p. 65). |
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Callers complain that their voice | ● Advise the caller not to pause for over 4 seconds while recording |
message is interrupted halfway and | their voice message. |
they cannot leave a message. |
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Callers complain that they cannot | ● Your answering machine ran out of recording tape. Rewind the |
send a document. | tape to record messages. |
| ● You set the answering machine to only give a greeting message. |
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| (continued) |
Help
For Assistance, Call | 101 |
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