Operations

When a function does not work, check here before requesting help

General

Problem

Cause & Remedy

 

 

I cannot make and receive calls. ● The power cord or telephone line cord is not connected. Check the connections (p. 26).

I cannot make calls.

● The dialing mode setting is wrong. Change to “TONE” or “PULSE”

 

(p. 35).

 

 

 

 

 

 

The unit does not work.

● Disconnect the unit from the telephone line and connect the line to

 

a known working telephone. If the working telephone operates

 

properly, contact our service personnel to have the unit repaired. If

 

the working telephone does not operate properly, contact your

 

telephone company.

 

 

 

The unit does not ring.

● The ringer volume is set to off. Adjust it to a suitable level (p. 31).

 

 

The other party complains they only ● The FAX ONLY mode is set. Tell them the number is used for

hear a fax tone and cannot talk.

faxes only or change to another mode (p. 58, 59).

 

 

 

The speakerphone is not working as

● Use the speakerphone in a quiet room.

expected.

● If you have difficulty hearing the other party, adjust the volume

 

using

or

.

 

●If parts of your conversation are cut off, you and the other party spoke at the same time. Speak alternately.

The REDIAL/PAUSE button does

● If this button is pressed during dialing, a pause will be inserted. If

not function properly.

pressed immediately after a dial tone is obtained, the last number

 

dialed will be redialed.

 

 

The receive mode does not function

● A Distinctive Ringing pattern is set (p. 66, 67).

as explained on page 58.

● The TEL/FAX mode is set (p. 68 to 71).

 

 

During programming, I cannot enter

● All or part of their numbers are the same. Change the number

the code or the ID number.

(p. 65, 72).

 

 

Film does not last long enough.

● The HELP button, copy function, and reports all use film.

Fax transmission

Problem

Cause & Remedy

I cannot send documents.

● The telephone line cord is connected to the EXT jack on the unit.

 

Connect to the LINE jack (p. 26).

 

● The other party’s fax machine was busy or ran out of paper. Try

 

again.

 

● The other party’s machine is not a facsimile. Check with the other

 

party.

 

● The other party’s fax machine rings too many times. Send a fax

 

manually - dial the number, confirm the fax tone, then press

 

START/COPY/SET .

The other party complains that

● If your line has special telephone services such as call waiting, the

letters on their received document

service may have been activated during fax transmission. Connect

are distorted.

the unit to a line that does not have these services.

 

● The extension telephone on the same line is off the hook. Hang up

 

the extension telephone and try again.

 

 

 

(continued)

Help

For Assistance, Call 1-800-435-7329

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