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Panasonic KX-FT74HK, KX-FT78HK When a function does not work, check here

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Frequently Asked Questions

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Frequently Asked Questions

When a function does not work, check here

General

I cannot make and receive calls.

LThe power cord or telephone line cord is

not connected. Check the connections

(page 19).

LIf you used a splitter to connect the unit,

remove the splitter and connect the unit

to the wall jack directly. If the unit

operates properly, check the splitter.

I cannot make calls.

LThe dialling mode setting is wrong.

Change the setting of feature #13 (page

71).

The unit does not work.

LDisconnect the unit from the telephone

line and connect the line to a known

working telephone. If the working

telephone operates properly, contact our

service personnel to have the unit

repaired. If the working telephone does

not operate properly, contact your

telephone company.

The unit does not ring.

LThe ringer volume is set to off. Adjust it

(page 26).

LThe ring setting of feature #06 is set to

“RINGER OFF”. Change to another ring

setting (page 70) (KX-FT78 only).

The other party complains they only

hear a fax tone and cannot talk.

LFAX ONLY mode is set. Tell the other

party the number is only used for faxes.

LChange the receiving mode:

–KX-FT74: TEL mode (page 46) or

TEL/FAX mode (page 48).

–KX-FT78: TAD/FAX mode (page 57),

TEL mode (page 46) or TEL/FAX

mode (page 48).

LIf you use a duplex ring service, change

to TEL mode.

LIf you use a duplex ring service, make

sure you have set the same ring pattern

assigned by the telephone company

(page 55).

The {REDIAL/PAUSE} button does not

function properly.

LIf this button is pressed during dialling, a

pause will be inserted. If pressed

immediately after a dial tone is obtained,

the last number dialled will be redialled.

The receiving mode does not function

properly.

LA ring detection feature #31 is set (page

55).

LTEL/FAX mode is set (page 48).

During programming, I cannot enter the

code or ID number.

LAll or part of the numbers are the same.

Change the number: feature #11 (page

71), #41 (page 73) and #49 (page 74).

The speakerphone is not working (KX-

FT78 only).

LUse the speakerphone in a quiet room.

LIf you have difficulty hearing the other

party, adjust the volume.

Fax – sending

I cannot send documents.

LThe telephone line cord is connected to

the EXT jack on the unit. Connect to the

LINE jack (page 19) (KX-FT74 only).

LThe other party’s fax machine is busy or

has run out of recording paper. Try again.

LThe other party’s machine is not a

facsimile. Check with the other party.

LThe other party’s fax machine rings too

many times. Send the fax manually

(page 37).

FT74-78HK.book Page 79 Friday, June 28, 2002 9:45 AM

Contents

Main Operating Instructions Page Safety instructions Important safety instructions SAVE THESE INSTRUCTIONS CAUTION: Installation Safety instructions WARNING: OTHER INFORMATION: Connections Installing the recording paper 1 2 3 4 Fax sending / Copying 2 3 Fax receiving 1 2 {FAX/START} Answering Device (KX-FT78 only) Recording your own greeting messages FLASH/LIGHT {RECORD} {FAX/START} {STOP} Initial Preparation Telephone Fax Copy Answering Device (KX-FT78 only) Programmable Features Help Page Accessories Included accessories Accessory information Help Button Help function {SET}{HELP} For KX-FT74 1 For KX-FT78 Location of controls For KX-FT74 A B C D Page For KX-FT78 A B C D Overview E A BF G H D C Connections 1 2 To use the fax machine with a computer on the same line Recording paper installing / replacing 1 Thermal head 2 3 Date and time, your logo and fax number Setting the date and time 3 5 7 3 5 7 To delete a character To insert a character To select characters with the dial keypad Display order of characters To select characters using {+} or {-} Capital alphabet Lower-case alphabet 3 5 7 To delete a number {SET}{MENU} {FLASH} (Hyphen) Adjusting volume Ringer volume To turn the ringer off While the ringer volume is set to off Handset receiver volume Storing names and telephone numbers into the directory 1 3 5 u Page Page Page Making a phone call using the directory 1 2 3 To confirm the stored telephone number on the display Page Caller ID Caller ID service from your phone company How Caller ID is displayed To confirm caller information using the Caller ID list Dial Lock Setting the dial lock 1 3 5 7 Dial Lock Making an emergency call To cancel the dial lock Voice Contact Talking to the other party after fax transmission or reception Initiating voice contact 1 2 Receiving a request for voice contact Sending a fax manually 2 6 3 4 Page Documents you can send 128 mm 600 mm Sending a fax using the directory 2 3 4 5 Broadcast transmission (KX-FT78 only) 1 2 4 6 Sending to the same parties To cancel the broadcast setting Transmit polling (letting another machine retrieve a fax on your unit) 1 2 To cancel the transmit polling Setting the unit to receive faxes Use as telephone/ automatic fax Mostly phone calls Other option You want to answer the phone call yourself and receive faxes without rings. Fax receiving Phone call You plan to answer the calls yourself. TEL mode (answering all calls manually) Activating TEL mode Receiving a fax manually 1 2 FAX ONLY mode (all calls are received as faxes) Activating FAX ONLY mode 1 2 {RECEIVE MODE} TEL/FAX mode (receiving phone calls with ring signals and faxes without ring signals) Activating TEL/FAX mode 1 2 3 1 2 3 Silent fax recognition ring setting When an extension telephone is connected and a fax call is received 1 2 When an extension telephone is connected and a phone call is received 1 2 3 Extension telephone 1 2 3 To the EXT jack or the same line Extension telephone Page Black list function 2 6 7 {SET}{MENU} Pager call 2 6 7 When your pager receives a pager call Using with the ring detection feature {SET}{MENU}{+} {-} 2 6 Copying Making a copy {COPY} 2 3 4 TAD/FAX mode (receiving phone calls and faxes automatically) RECEIVE MODE Setting up the voice and fax message reception 1 2 Recording your own greeting messages 1 STOP RECORD 3 Checking the TAD/FAX greeting Checking the TEL/FAX greeting Erasing your own recorded greeting messages 1 {ERASE} FAX/START {SET} Leaving a message for others or yourself {RECORD} } {STOP} FAX/START 1 Listening to recorded messages Example: {ERASE} } FAX/START Incoming Messages (KX-FT78 only) To erase a specific message To erase all the messages Operating from a remote location Listening to recorded messages 1 2 3 Remote operations using the remote command key Other remote operations Page Option (KX-FT78 only) Transferring recorded messages to another telephone Recording your own transfer greeting message 2 4 6 Option (KX-FT78 only) To check the transfer greeting message To erase your own transfer greeting message Programming General programming method 3 5 7 Basic features Page Advanced features Page Page Page Error Messages Reports Error Messages Display Page When a function does not work, check here General Fax sending Fax receiving Receiving mode Copying Answering device (KX-FT78 only) If a power failure occurs Jams Document jams sending 1 2 Jams Recording paper jam 1 2 3 4 Document feeder 1 2 3 4 5 6 Thermal head and head cover 1 2 3 4 5 Printed Reports Reference lists and reports {<} {>} 1 3 4 Technical data about this product Specifications ITU-T No. 1 Test Chart Program index Basic features Advanced features Index