Frequently Asked Questions
The other party complains that letters on their received document are distorted or not clear.
LIf your line has special telephone services such as call waiting, the service may have been activated during fax transmission. Connect the unit to a line that does not have these services.
LThe extension telephone on the same line is off the hook. Hang up the extension telephone and try again.
LTry copying the document. If the copied image is clear, there may be something wrong with the other party’s machine.
The other party complains that dirty patterns or black lines appear on their received document.
LThe glass or rollers are dirty. Clean them (page 84).
I cannot send a fax overseas.
LUse the overseas transmission mode of feature #23 (page 72).
LAdd two pauses at the end of the telephone number or dial manually.
Fax – receiving
I cannot receive documents.
LThe telephone line cord is connected to the EXT jack on the unit. Connect to the LINE jack (page 19)
I cannot receive documents automatically.
LThe receiving mode is set to TEL mode. Change the receiving mode:
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LThe time taken to answer the call is too long. Decrease the number of rings: feature #06 (page 70), #07 (page 70), #09 (page 70) and #30 (page 73).
LThe greeting message is too long. Shorten the message (page 58) (KX- FT78 only).
The display shows the following, but faxes are not received.
CONNECTING.....
LThe incoming call is not a fax. Change the receiving mode:
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A blank sheet is ejected.
LThe recording paper roll is not installed correctly. Make sure that the shiny side of the paper is facing down and
LThe other party placed the document in their fax machine the wrong way. Check with the other party.
A white line or a dirty pattern appears on your recording paper.
LThe glass or rollers are dirty. Clean them (page 84).
The printing quality is poor.
LThe other party sent a faint document. Ask them to send a clearer copy of the document.
LThe thermal head is dirty. Clean it (page 86).
The other party complains that they cannot send a document.
LThe memory is full of received documents due to a lack of recording paper or a recording paper jam. Install paper (page 21) or clear the jammed paper (page 83)
