Table of Contents

1.8.5Preventing Your Telephone Number Being Displayed on the Caller’s Telephone

(Connected Line Identification Restriction [COLR])

......................................................134

1.8.6Preventing Your Number Being Displayed on the Called Party’s Telephone (Calling Line

Identification Restriction [CLIR])

...................................................................................135

1.8.7Preventing Other People from Joining Your Conversation (Executive Busy Override

 

Deny)

136

1.8.8

Turning on the Background Music (BGM)

137

1.8.9

Protecting Your Line against Notification Tones (Data Line Security)

138

1.8.10

Checking the Time Service Status

139

1.8.11

Setting the Parallelled Telephone to Ring (Parallelled Telephone)

140

1.8.12Using Your PS in Parallel with a Wired Telephone (Wireless XDP Parallel

 

Mode)

141

1.8.13

Clearing Features Set at Your Extension (Extension Feature Clear)

142

1.9

Utilising the Call Centre

143

1.9.1

Leaving an Incoming Call Distribution Group (Log-in/Log-out,Wrap-up)

143

1.9.2Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming

 

Call Distribution Group Monitor)

146

1.9.3

Forwarding a Waiting Call (Manual Queue Redirection)

149

1.10

Using User-supplied Equipment

150

1.10.1

If a Doorphone/Door Opener is Connected

150

1.10.2

If an External Relay is Connected

152

1.10.3

If an External Sensor is Connected

153

1.10.4

If a Host PBX is Connected

154

1.10.5

If a Voice Processing System is Connected

155

1.11

Administrative Features

161

1.11.1

Using the Telephones in a Hotel-type Environment (Hospitality Features)

161

1.11.2

Recording Information Using Preprogrammed Messages (Printing Message)

168

1.12

Exchanging the Settings between Extensions

169

1.12.1

Walking Extension

169

1.12.2

Enhanced Walking Extension

170

1.13

Using a Display Proprietary Telephone

172

1.13.1

Using the Call Log

172

1.13.2

Using the Directories

175

1.13.3

Accessing System Features (System Feature Access)

183

1.14

Using an IP Proprietary Telephone

184

1.14.1

Self Labelling (KX-NT366 and KX-NT400 only)

184

1.15

Using a KX-HGT100 SIP Extension

185

1.15.1

Operation List

185

1.15.2

Speed Dialling

188

1.15.3

Displaying Your Telephone Number on the Called Party’s Telephone

189

1.16

Cellular Phone Features

190

1.16.1

Cellular Phone Features

190

2 Manager Operation

193

2.1

Control Features

194

2.1.1

Extension Control

194

2.1.2

Time Service Mode Control

195

2.1.3

Restriction Level Control (Dial Tone Transfer)

197

2.1.4

Turning on the External Background Music (BGM)

198

2.1.5

Recording Outgoing Messages (OGM)

199

2.1.6

Allowing Users to Seize an Unavailable Outside Line (Trunk Busy Out)

201

2.1.7

Releasing Network Direct Station Selection (NDSS) Monitor

202

3 Customising Your Phone & System

203

3.1

Customising Your Phone (Personal Programming)

204

14

User Manual

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Panasonic KX-NCP500 manual Utilising the Call Centre 143, Using User-supplied Equipment 150, Administrative Features 161
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KX-NCP500 specifications

The Panasonic KX-NCP500 and KX-NCP1000 are advanced communication systems tailored for businesses seeking reliable and feature-rich solutions. Both models belong to the KX-NCP series, which is renowned for its versatility, scalability, and integration capabilities.

The KX-NCP500 is designed for small to medium-sized enterprises, while the KX-NCP1000 caters to larger organizations requiring more extensive communication solutions. Both systems benefit from a modular architecture that allows businesses to customize their telephony setup based on individual needs.

One of the key features of these systems is their hybrid technology, which supports both traditional analog and digital telephony alongside Voice over Internet Protocol (VoIP). This dual capability enables organizations to optimize their communication infrastructure, reducing costs and enhancing flexibility. The systems can seamlessly integrate with existing telephone lines while allowing companies to transition to IP-based solutions over time.

Another standout characteristic is the advanced call handling capabilities. Both models support features such as call forwarding, call queuing, and conference calling, ensuring that businesses can maintain efficient communication. The ability to manage multiple line appearances and extensions makes it easy for users to navigate incoming calls effectively, which is vital for customer service and internal coordination.

The KX-NCP500 and KX-NCP1000 also come with robust management tools, including a web-based interface for easy configuration and monitoring. This user-friendly interface allows IT administrators to manage users, configure settings, and analyze call data effortlessly. Additionally, the systems offer enhanced security features, including SIP trunking, encryption, and secure communications, which are crucial for protecting sensitive business information.

For businesses looking to expand their communication capabilities, both models support a wide range of peripheral devices. This includes not only standard desk phones but also wireless handsets, video phones, and specialized devices designed for specific industries, such as hospitality and healthcare.

Furthermore, the systems provide options for unified communications, enabling organizations to integrate email, instant messaging, and video conferencing into their everyday workflows. This holistic approach fosters collaboration and enhances productivity among teams.

In summary, the Panasonic KX-NCP500 and KX-NCP1000 stand out for their hybrid telephony capabilities, comprehensive call handling features, and user-friendly management tools. Their scalability and integration possibilities make them ideal choices for businesses of varying sizes, helping them to achieve efficient and cost-effective communication solutions.
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