Panasonic KX-NCP500 4.1 Troubleshooting

4.1.1 Troubleshooting

4.1 Troubleshooting

4.1.1Troubleshooting

Troubleshooting

Problem			Remedy
The telephone does not work properly.	•		Confirm with your manager that your
	•	settings are correct.
			If the problem persists, consult your dealer.
The telephone does not respond when buttons	•	The telephone is locked.
are pressed.			Unlock your telephone. (
		1.6.4 Preventing Other People from Using
		Your Telephone (Extension Dial Lock),
		2.1.1 Extension Control)
	• Your telephone is connected to an eXtra
		Device Port.
			System programming is required. Consult
		your dealer.
Some features do not work.	•	System management may restrict certain
		features.
			Consult your manager.
	• The feature numbers have changed.
			Confirm the revised number and try again.
Even though following the manual instructions,	•	The Intercom line was not seized. The seized
none of the operations work when using a		line, when going off-hook, was changed by
proprietary telephone.		personal setting. (		3.1.2	Settings on the
		Programming Mode)
			In the manual, going off-hook means an
		Intercom line is seized.
		If the setting has been changed, press the
		INTERCOM or PDN button after going off-hook
		and follow the instructions.
The parallelled single line telephones do not ring.	•	"No ring" may be selected.			1.8.11 Setting
		Change the setting to ring. (
		the Parallelled Telephone to Ring (Parallelled
		Telephone))
The telephone does not work using the personal	•	The extension line has been changed. The
settings or with other settings. (One-touch		previous telephone’s settings have not been
dialling, forwarding destination, etc.)		cleared.
			Clear the settings and then programme
		your desired settings again. (
		1.8.13 Clearing Features Set at Your
		Extension (Extension Feature Clear),
		3.1.1 Customising Your Phone (Personal
		Programming), 3.1.3 Customising the Buttons)

232 User Manual