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Panasonic KX-NCP500 manual SDN Direct Dial, Enhanced DSS Key Mode, Standard SDN Key Mode

Models: KX-NCP500

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1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension

Light Pattern

Flashing red rapidly

PDN Button Status

The PDN extension is receiving an incoming call to an incoming call distribution (ICD) group.

SDN Button Status

The corresponding PDN extension is receiving an incoming call.

SDN Direct Dial

Using an SDN button, you can easily call the corresponding PDN extension. SDN buttons are in one of two modes depending on system programming, and the operation procedure differs as follows:

Enhanced DSS Key Mode

PT/PS

(SDN)

Off-hook.

Press corresponding

Talk.

 

SDN.

 

Standard SDN Key Mode

PT/PS

 

(SDN)

(SDN)

 

 

 

D.Tone

 

Off-hook.

Press corresponding

Press the SDN again.

Talk.

 

SDN.

 

 

• When performing SDN Direct Dial to call the corresponding PDN extension, the SDN button light shows the current status of the destination extension as follows:

Green on: You are using the line.

Red on: The line is being used. (The PDN extension, or another SDN extension when multiple extensions have SDN buttons to a same PDN extension, is using the line.)

•Even if a PDN extension has set Do Not Disturb (DND), you can call the extension as normal by pressing the SDN button.

•When an SDN button is in Standard SDN Key Mode, you can dial a telephone number while hearing a dial tone, instead of pressing the SDN button again. Depending on system programming, your call will be made using either your normal calling privileges (Class of Service) or those of the corresponding PDN extension (SDN Walking COS).

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Panasonic KX-NCP500 manual SDN Direct Dial, Enhanced DSS Key Mode, Standard SDN Key Mode
Page 93 Page 95

KX-NCP500 specifications

The Panasonic KX-NCP500 and KX-NCP1000 are advanced communication systems tailored for businesses seeking reliable and feature-rich solutions. Both models belong to the KX-NCP series, which is renowned for its versatility, scalability, and integration capabilities.

The KX-NCP500 is designed for small to medium-sized enterprises, while the KX-NCP1000 caters to larger organizations requiring more extensive communication solutions. Both systems benefit from a modular architecture that allows businesses to customize their telephony setup based on individual needs.

One of the key features of these systems is their hybrid technology, which supports both traditional analog and digital telephony alongside Voice over Internet Protocol (VoIP). This dual capability enables organizations to optimize their communication infrastructure, reducing costs and enhancing flexibility. The systems can seamlessly integrate with existing telephone lines while allowing companies to transition to IP-based solutions over time.

Another standout characteristic is the advanced call handling capabilities. Both models support features such as call forwarding, call queuing, and conference calling, ensuring that businesses can maintain efficient communication. The ability to manage multiple line appearances and extensions makes it easy for users to navigate incoming calls effectively, which is vital for customer service and internal coordination.

The KX-NCP500 and KX-NCP1000 also come with robust management tools, including a web-based interface for easy configuration and monitoring. This user-friendly interface allows IT administrators to manage users, configure settings, and analyze call data effortlessly. Additionally, the systems offer enhanced security features, including SIP trunking, encryption, and secure communications, which are crucial for protecting sensitive business information.

For businesses looking to expand their communication capabilities, both models support a wide range of peripheral devices. This includes not only standard desk phones but also wireless handsets, video phones, and specialized devices designed for specific industries, such as hospitality and healthcare.

Furthermore, the systems provide options for unified communications, enabling organizations to integrate email, instant messaging, and video conferencing into their everyday workflows. This holistic approach fosters collaboration and enhances productivity among teams.

In summary, the Panasonic KX-NCP500 and KX-NCP1000 stand out for their hybrid telephony capabilities, comprehensive call handling features, and user-friendly management tools. Their scalability and integration possibilities make them ideal choices for businesses of varying sizes, helping them to achieve efficient and cost-effective communication solutions.